Caring customer service
Efficient, on-time delivery
Reasonably priced services
The item was elivered 8 weeks late, after being told it was lost. Customer support was defensive and rude throughout the entire process, unable to recognise the fault of their service.
The box also arrived in horrible condition
Don’t use this company, or Fastway couriers
Please don’t use this company, more over don’t use Fastway couriers either as that is who Pack and Send deal with. When I placed the delivery online I was quoted for 3-5 days giving 2-3 days for covid restriction things then got my package 4 weeks later. Package was picked up on time but then proceeded to take a week to get from Canberra to Sydney, then sat at the Sydney depot for almost 3 weeks. Then when I received my package the box was damaged and my stuff was falling out. That was $2,400 worth of goods you should take care of your customers packages a little better don’t you think.
was not delivered when i wanted it, the terms were not explained to me before it was collected, complete mis representation of the service. i paid for over night service hence i expect a refund
Very Poor Handlers
Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.
Late, Damaged and not a care in the world.
Accurate facts only, here goes:
Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot
Item arrive 3 days after that and was damaged with missing items from the box.
Asked customer service to start a claim. This is yet to happen.
All this for a 1-2 days transit.
Do not use Adelaide East Franchise
Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.
Lazy service - won’t chase up with suppliers even though packages are late
I booked an interstate delivery of products from America.
Only 2/4 of the packages arrived and when I called pack and send to ask about the other two they simply stated to keep calling DHL or Couriers please cos they “didn’t know”
Instead of actually chasing this up and finding out where my items were they palmed it off to another company.
I won’t be using packnsend again... the fact I paid packnsend and they didn’t chase up with their supplier courier companies (I had to) is beyond poor service.
In summary - If I pay someone to take care of something for me and they don’t do that and get me to chase it up with the people they engaged it just makes me think why do I appoint this person
Misguided info, hidden costs, stolen items
It has been the worst experience and i really wanted to share this. I sent my personal things overseas by sea fright. Estimated time of arrival was 40days given to me. It turned into 3.5months!!
No one knew half way through where my things were, one stage when they were in Germany, they provided me german contact phone numbers to track my belongings myself, these ppl didn’t even speak English in Germany.
I constantly was asking for updates and location of my things. Also had to pay even bigger amount of money to receive my things that I payed i...
DO NOT USE!!!
Arranged a $70 service to pick up documents from a client to my office. Pick up was done but documents were not received by the 5pm deadline the next day. I had to chase it up myself this morning. Franchisee said it was because the building was closed at 4.30pm which was utter nonsense for a multi story office building in the Sydney CBD. Told me the courier would arrive soon this morning which is disappointing given I paid $70 for it to arrive the day before. They also said they do not offer a refund even though they clearly did not do what the...y were paid to do. When I asked the courier what happened when the document did arrive, he said he just did not have time to deliver it and he is only being paid $2 per delivery by his company Go Logistics!!!
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.