- Sign in
- Write a review
Pros
- Verified
website deceptive regarding delivery times
Actually delivery windows hidden in pop ups, not visible on booking page. Needs to be rectified as is misleading.
Rude and condescending staff at call centre. ([Names Removed]).
Tony at management was more interested in my issue and not rude at all.
Parcel not delivered within delivery window.
Review collected in partnership with PACK & SEND
- Verified
Absolutely awful
Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.
We are so sorry to hear of these delays caused by the carrier. The Online Self Service option is a DIY option that is not monitored by PACK & SEND but we will however, provide the assistance once we a...
Read morere aware. We apologise again for the delays and can reassure you that this is a rare occurrence.Review collected in partnership with PACK & SEND
Took 2 days to pick up, but quick delivery once this happened.
My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.
Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.
Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.
- Verified
Very fast but didn’t get asked to sign for it even though I paid for that service
Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it
Hi Christoph. Thank you for providing this feedback and we are sorry to hear that the level of service you received fell short of your requirements. Please know this feedback will be brought to the at...
Read moretention of the carrier to ensure this is rectified for future shipments.Review collected in partnership with PACK & SEND
Find out how PACK & SEND compares to other Couriers
Know better, choose better.
- 2 reviews
- 1 like
- Verified
Poor time estimate
Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.
Hi Michael, Thanks so much for taking the time to let us know of your recent experience. We apologise for the events you've described here. Whilst we do not know the details of your shipment, we can ...
Read moreinvestigate further to establish the reason for the delays over and above the COVID influence. Please visit our website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
- Verified
Incompetent middlemen
Following the day the parcel was picked up, there was absolutely zero tracking information from your carrier until the parcel arrived at its destination.
This type of silence is unacceptable. What is the point of you saying I can track the parcel when I can't. Your employee explained to me that maybe the carrier did not have the equipment to ensure a flow of information. THEN, DON'T USE THEM. They are spoiling your reputation.
I have given 1 star for prompt collection, and another star for actual delivery, but in between the service was rubbish.
Hi Alan, We appreciate you sharing the details of your recent delivery experience and apologise that the desired level of tracking visibility was not apparent throughout the course of your delivery. ...
Read moreSo that we can take this matter up with the carrier involved, please email us with the full details at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.
Why would I spend my time and effort to send you details of a parcel delivery which was under your total control and for which you have the full details on your system?
Do me a favour!!! I am not your...
Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Very professional delivery service.
I will never attend a post office to post an item again
Great Communication with online Tracking
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Paul, We’re sorry to hear of the inconvenience that you recently experienced with your delivery. As a freight reseller, PACK & SEND uses a selection of carriers to complete the deliveries and we ar...
Read moree unable to access real time information related to delays in transit times in various transit lanes. Your comments regarding the visibility of alerts have been passed onto the teams involved. We apologise for any unintended communications from our team and are glad that Tony was able to assist you.