Caring customer service
Efficient, on-time delivery
Reasonably priced services
Better than Aust Post
Needed something sent from Melb to QLD fast and at a fair price, the online booking system was easy and the package arrived ahead of time in perfect condition. A+
Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks
Brilliant experience, will use again.
The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.
Great service and the staff couldn't have made it any easier
Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper
Fast efficient service.
Easy to use online portal. Quoting was easy, then booking the courier service at a very low competitive price. Couriered package arrived the next day in excellent condition. Highly recommended.
Excellent service, and very quick delivery
I planned on shipping some old film and slides from Canada to Australia. I searched online, and found Pack and Send. The staff member I dealt with was very friendly and efficient. Once my family had the box ready, the shipping labels were sent to them, and the package was dropped off at DHL Office. Normally DHL can pickup the package but due to my family not being home regularly, it was easier to have the package dropped off. Everything went smoothly. I was able to track the package online as it made its way to Australia. The package came within 10 days. Would recommend Pack and Send to everyone. Thanks again.
Best service, friendly and caring!
Picked up fragile unsighted Ebay purchase in Qld to ship to Vic, confirmed item undamaged, packed and send it. Always friendly even at 6th call. Superfast delivered ahead of schedule.
Reliable and Efficient Service
I've used Pack & Send a few times now and each time the whole process has been a breeze.
Great service, I will use them in the future for sure.
Very easy to compute a quote and organise with a sender.
Faster than expected and much lower than other quoted prices
I organised the delivery of a bicycle from regional WA to regional NSW and it arrived in less than a week. Online process was easy and you can get a full quote instantly.
Exceptional service, prompt delivery, no hassles
Picked up on time, accurate costs, cheap rates and tracking was perfect. Arrived in perfect condition and I would recommend pack n send to anyone. I will be using you again
Simply brilliant team at Darwin Pack and Send
I was anxious in the packing and delivery of a large, expensive, canvas framed artwork I bought at Darwin's Aboriginal Artwork Fair online. But the highly skilled, professional and patient team at Darwin Pack and Send allayed all my concerns. Cameron, Sarah and Haydn did a brilliant job in carefully packing the artwork in multiple layers of foam and bubble wrap, secured on either side with double wall cardboard, taped into the sides of a custom export quality double walled carton. The parcel was labelled fully and clearly, with "Fragile" and "T...op of Load". I am very impressed and greatly assured by the detailed care taken by the team to pack and arrange delivery - Darwin to Melbourne - in five days ! I highly recommend their services and will definitely return to them again in the future. Thanks everyone ! Maggie, Melbourne
So good and timely, however the online tracking was an issue.
Picked up on time and delivered before it was expected, so fast. The only issue was that the online tracking was overloaded for the duration whilst the package was in transit.
Fast and great service
Booked online, which was straightforward. Took the boxes to a centre and received great customer service. The shipment arrived well ahead of schedule. First time using the service, will definitely use again.
The service was fast and efficient, from the speedy pick up and helpful driver, through to delivery two days ahead of schedule. I would definitely use Pack & Send again. Thank you!
Interstate pickup with ZERO phone calls.
Absolutely amazing to work with. I organized the freight for an interstate pickup all via the web with a quicker than expected delivery. Extremely happy and definitely recommend this service.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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