Caring customer service
Efficient, on-time delivery
Reasonably priced services
Exceptional service, prompt delivery, no hassles
Picked up on time, accurate costs, cheap rates and tracking was perfect. Arrived in perfect condition and I would recommend pack n send to anyone. I will be using you again
Simply brilliant team at Darwin Pack and Send
I was anxious in the packing and delivery of a large, expensive, canvas framed artwork I bought at Darwin's Aboriginal Artwork Fair online. But the highly skilled, professional and patient team at Darwin Pack and Send allayed all my concerns. Cameron, Sarah and Haydn did a brilliant job in carefully packing the artwork in multiple layers of foam and bubble wrap, secured on either side with double wall cardboard, taped into the sides of a custom export quality double walled carton. The parcel was labelled fully and clearly, with "Fragile" and "T...op of Load". I am very impressed and greatly assured by the detailed care taken by the team to pack and arrange delivery - Darwin to Melbourne - in five days ! I highly recommend their services and will definitely return to them again in the future. Thanks everyone ! Maggie, Melbourne
Fast and great service
Booked online, which was straightforward. Took the boxes to a centre and received great customer service. The shipment arrived well ahead of schedule. First time using the service, will definitely use again.
The service was fast and efficient, from the speedy pick up and helpful driver, through to delivery two days ahead of schedule. I would definitely use Pack & Send again. Thank you!
Interstate pickup with ZERO phone calls.
Absolutely amazing to work with. I organized the freight for an interstate pickup all via the web with a quicker than expected delivery. Extremely happy and definitely recommend this service.
I organised the pick up for me to receive, did it online prepaid, I was surprised how quick I received the package, was so easy to organise, the tracking was very accurate.
Excellent ONLINE service option
Cabin luggage sent from Melbourne to Regional Victoria.
I was a bit worried about some reviews but finally I paid the basic online service: $27 in place of doing by the local provider: $60 approx they told me on the phone.
In less than 24 hours the luggage was delivered in perfect conditions.
Love this company!
Great team, super helpful. Excellent value for money. They packed everything up very well and delivered in a timely and cost effective manner, like the always do. Always my first call.
Quality Customer Service
Prompt customer service especiallywith Sydney COVID-19 restrictions. Easy to engage pickup, re-packaging and delivery. Prompt delivery with no breakages. Santi, you are a gem. I would use Pack & Send again.
Ver happy customer
The Mittagong Depot was very good at communicating, the freight arrived faster than anticipated and was in perfect condition when I unpacked it. Thank you very much for all of the assistance.
Nothing is to hard
I called with an unusual request and the service and understanding we received nothing was an issue. From picking up the items to sorting through them and repackaging them!! Communication was amazing
Package was picked up & delivered as promised - even earlier than hoped. Will definitely use again & recommend to others. Joe from Mittagong branch was very helpful and I am happily reunited with my mobile phone!
Very professional service, very easy to arrange, fragile package well packed and came home safely from interstate, no damage what so ever’
Great job team
All stuff very professional, from the start to the end,
Thank you for my delivery
Making freight easy!
I needed to freight my snowboard across states from storage so I was able to take it on a trip to New Zealand. Pack and send made everything so easy, from picking it up from its exact location, to getting it delivered quickly and safely in time for my trip. Cannot thank you enough.
Easy to use, cheap and package came overnight :o)
Package picked up on time, delivered early, was in perfect condition and I would definitely reccommend to others as it was so easy to use. I was looking forward to this item arriving and when it came early I was very happy :o)
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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