Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Large package sent from Melb to Townsville picked up on time and delivered across country in 4days. Less than half the delivery time i was expecting. Arrived in perfect condition
Seriously good service.
We sent a Tea chest from Albion in Brisbane to our daughter in Glebe Sydney. We packed it ourselves, booked online (extremely easy) delivered it to Albion about 2pm. Our daughter had notification the next day it was there. Grand total of less than $50 with Signature included.
Eltham depot was awesome
I had a query about tracking. I got quick responses that I really appreciated.
Package was picked up promptly and only took 2 days from Vic to Qld.
So easy and fast
Our daughter moved interstate and we needed to send some of her clothes to her. It was so easy to do. She received them in a few days. Staff were so helpful. Will definitely use this service again. So very pleased with the service.
Easy, fast with excellent communication!
Motorcycle parts. Packed them and organised online. Super easy and very good labels to attach. I dropped off at my local pack and send centre. Was delivered interstate the next day! Fantastic!
From the moment I spoke to Paul, The Manager of Pack and Send in Brookvale, I was met with professionalism and friendly service.
I was sending a Piano/Keyboard to my daughter in Byron Bay,dropped it off at the office(altho they can organise pick up)on Thursday and low and behold it arrived in Byron on the following day ,Friday.They had given me an estimated delivery time but I was blown away by how quick the delivery had been.
I will use this Company again and recommend to anyone else that needs this service.
All tracking info etc was accurate and helpful.
Thank you team .
Super easy, super fast delivery equals happy buyer
Selling an item online to a buyer from interstate. The quoting process was easy, my parcels were picked up on time and delivered in less than 24hrs even though the buyer elected for the saver rate (with insurance). Happy buyer, happy seller, will use again.
Fast and prompt reliable delivery
Next day pick up and fast delivery service I will 100% be using them again for my next interstate delivery. Prices are very affordable for express and standard delivery. Goods were delivery in perfect condition
Let down by the local agent.
I booked on Sunday for a Monday pickup. No one turned up. Waited all day Tuesday. Nothing. I phoned and was told there'd be someone there Wednesday. Nothing. I phoned again and was told that the local agent would be there on Thursday. Nothing. Pack and Send made some inquiries and I was told the local agent would pick up before 2pm Friday. The local agent finally showed at 10 minutes to 2pm. It was an extremely frustrating experience which became embarrassing for me as I couldn't give my customer any reasons for the delay. The people at the hel...p desk were great but they can only do so much. It appeared there was little support coming from the upper echelons. If not for the efforts of one help desk person who went the extra mile for me I believe the delay would've gone on into the following week. Hopefully this problem will get sorted but I doubt I'll be using Pack and Send for some time at least.
So happy with this service
So easy to organise pickup esp during covid times! This was much cheaper than aus post and very fast delivery. Will be using this more often now I know how easy it is.
I have used Pack&Send a few times now and are really impressed with the service and quickness of delivery interstate. The package arrived in perfect condition and not damage to the box.
Very good service and efficient
Picked up on time, arrived in good condition and tracking was good
Yes, yes and yes
Delivered earlier than expected
First time user and will do so again
Online and labels easy to print
Easy, fast, efficient
From understanding pricing, making the booking and then organising pick up and delivery, everything was easy and the parcels I sent to my family interstate arrived super fast. Very happy
Got me out of a pickle with minimum fuss
I had never heard of Pack and Send and a trucking company recommended it. It was the perfect solution for me after my vehicle broke down in Melbourne and I had to get all my belongings back to northern NSW. The whole process was smooth and efficient and cost-effective at depots at both ends. Not only that but the staff were friendly and really helped me out. I am recommending to everyone who will listen. Thanks Preston and Tweed Heads Pack and Send.
Very easy to book in and fast collection
Packaged picked up on time. Delivered fast and safe. Website very easy to book delivery in. Even spoke to customer service very helpful. Would recommend on line as cost is much more cost effective
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.