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PACK & SEND
4.5 from 5,046 reviews · View Statistics
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Excellent Service

published

Large package sent from Melb to Townsville picked up on time and delivered across country in 4days. Less than half the delivery time i was expecting. Arrived in perfect condition

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

MaryB
MaryB
  • 2 reviews
  • Verified

Seriously good service.

published

We sent a Tea chest from Albion in Brisbane to our daughter in Glebe Sydney. We packed it ourselves, booked online (extremely easy) delivered it to Albion about 2pm. Our daughter had notification the next day it was there. Grand total of less than $50 with Signature included.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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(1,234)
Kelly Williams
Kelly WilliamsGreater Melbourne (Outer), VIC
  • Verified

Eltham depot was awesome

published

I had a query about tracking. I got quick responses that I really appreciated.

Package was picked up promptly and only took 2 days from Vic to Qld.
Thank you

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Helena
HelenaGreater Melbourne (Outer), VIC

So easy and fast

published

Our daughter moved interstate and we needed to send some of her clothes to her. It was so easy to do. She received them in a few days. Staff were so helpful. Will definitely use this service again. So very pleased with the service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Helena,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Warren McKenzie
Warren McKenzieCentral Highlands and Goldfields, VIC
  • Verified

Easy, fast with excellent communication!

published

Motorcycle parts. Packed them and organised online. Super easy and very good labels to attach. I dropped off at my local pack and send centre. Was delivered interstate the next day! Fantastic!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Warren,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Fantastic Service

published

From the moment I spoke to Paul, The Manager of Pack and Send in Brookvale, I was met with professionalism and friendly service.
I was sending a Piano/Keyboard to my daughter in Byron Bay,dropped it off at the office(altho they can organise pick up)on Thursday and low and behold it arrived in Byron on the following day ,Friday.They had given me an estimated delivery time but I was blown away by how quick the delivery had been.
I will use this Company again and recommend to anyone else that needs this service.
All tracking info etc was accurate and helpful.
Thank you team .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

Super easy, super fast delivery equals happy buyer

published

Selling an item online to a buyer from interstate. The quoting process was easy, my parcels were picked up on time and delivered in less than 24hrs even though the buyer elected for the saver rate (with insurance). Happy buyer, happy seller, will use again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Fast and prompt reliable delivery

published

Next day pick up and fast delivery service I will 100% be using them again for my next interstate delivery. Prices are very affordable for express and standard delivery. Goods were delivery in perfect condition

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sinead,
It's great to receive such a fabulous review from another happy & satisfied customer. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Breezy
Breezy
  • 2 reviews
  • 1 like
  • Verified

Let down by the local agent.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Breezy
Breezy
PACK & SEND
CustomerCare P.PACK & SEND

Thanks so much for your comments! Hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Lauren Smart
Lauren SmartSydney, NSW
  • Verified

So happy with this service

published

So easy to organise pickup esp during covid times! This was much cheaper than aus post and very fast delivery. Will be using this more often now I know how easy it is.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lauren,
Thank you so much for your 5 star review and your positive comments. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jen Jones
Jen JonesGreater Melbourne (Outer), VIC
  • Verified

Great service

published

I have used Pack&Send a few times now and are really impressed with the service and quickness of delivery interstate. The package arrived in perfect condition and not damage to the box.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jen,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Mark West
Mark WestHobart, TAS
  • Verified

Very good service and efficient

published

Picked up on time, arrived in good condition and tracking was good
Yes, yes and yes
Delivered earlier than expected
Great service
First time user and will do so again
Online and labels easy to print

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mark,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Lorelie Oswald
Lorelie OswaldSouth East Queensland, QLD

Easy, fast, efficient

published

From understanding pricing, making the booking and then organising pick up and delivery, everything was easy and the parcels I sent to my family interstate arrived super fast. Very happy

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lorelie,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Andrea H.
Andrea H.Richmond-Tweed, NSW
  • 3 reviews

Got me out of a pickle with minimum fuss

published

I had never heard of Pack and Send and a trucking company recommended it. It was the perfect solution for me after my vehicle broke down in Melbourne and I had to get all my belongings back to northern NSW. The whole process was smooth and efficient and cost-effective at depots at both ends. Not only that but the staff were friendly and really helped me out. I am recommending to everyone who will listen. Thanks Preston and Tweed Heads Pack and Send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrea,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)
Mish
Mish
  • 2 reviews
  • Verified

Very easy to book in and fast collection

published

Packaged picked up on time. Delivered fast and safe. Website very easy to book delivery in. Even spoke to customer service very helpful. Would recommend on line as cost is much more cost effective

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mish,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

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Page 1 of 33

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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