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PACK & SEND
4.5 from 5,729 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Price good, fast but

published

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Chiho Li
Chiho Li

I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.

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Review collected in partnership with PACK & SEND

  • Verified

AbsoluteWorst

published

The courier service itself and track & trace information was an absolute disgrace...it was a complete shambles and no knew anything about where my urgent shipment was or when my customer would receive it!!!
I will never use Pack & Send again and will never recommend your services!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Terrible service

published

Package not collected on the specified date. After calling daily packages collected 3 days late. 1 call was a message, call back as requested, no one came back to me. Call centre person rude. Will never use ur services again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

The driver couldn't deliver in time becos he couldn't understand the address

published

The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Steve S.
Steve S.
  • 2 reviews
  • Verified

Paid for express delivery and parcel was not picked up on the requested day

published

I paid for express delivery. The parcel was not picked up. I followed this up with an email and the parcel was picked up the next day. No compensation or anything else was offered.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, We apologise for day's delay in collection. So that we can investigate, please email us at customerservice@packsend.com.au and advise your tracking number plus all the relevant details.

Steve S.
Steve S.
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the feedback Steve. We'll be sure to advise the courier responsible for the collection.

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Review collected in partnership with PACK & SEND

Andrew Black
Andrew BlackGreater Melbourne (Outer), VIC
  • Verified

Cheap and average

published

They're pretty poor, always subby to startrack or couriers please and 9/10 drivers are pathetic. Booked a parcel in one day and 3 days in a row they couldn't arrive to collect

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Graham Brown
Graham BrownSouth East Queensland, QLD
  • Verified

Service has deteriorated.

published

Parcel took a week from Gold Coast to Brisbane. Parcel was accepted by the depot, after 3 days and no news I was told that the parcel was rewrapped, which was unnecessary, We have been sending parcels wrapped in this way for 19 years, with Pack & Send and other couriers, Fastway, Aramex, Australia Post and others. I should have been told this when dropping off at depot, not after 3 Days. Then there is "Couriers Please" who took another 3 days with incorrect tracking information. We have previously experienced problems with "Couriers Please" and an alternative carrier should be used by pack and send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

April M.
April M.Central Queensland, QLD
  • 4 reviews
  • 1 like

Mackay franchise a joke

published

Paid $93 to send a parcel to a friend in Melbourne, which was still going to take 5 days to arrive by truck plus w/e. I drove in specially to the shop at 12 so and was told couriers picked up in the afternoon. Also insurance was only available if it went to another Pack & Send instead of their home. Called the next day to get a tracking number as of course the owner who 'bought herself a job' got my name & email wrong. Turns out the parcel was not sent & would go this afternoon, so losing 2 more days. Funny how their scales had the parcel 0.7kg heavier than my home scales too.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Ross Mcleod
Ross McleodGreater Melbourne (Inner), VIC
  • Verified

Terrible pick up service by Couriers Please - allocated shipper.

published

No our item was not picked up on time and still currently waiting for pickup after 3 days. We had notified you that the parcel was not picked up and we were told it was reallocated for pickup the next day. Again the parcel was not picked, again we notified you, again the parcel was supposed to be reallocated and once again we are still waiting for an express service pickup. NOT impressed at all.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Matt Pavlenko
Matt PavlenkoPerth, WA

Delays in pick up from pack and send store

published

The box I sent left the Balcatta store 7 days AFTER I dropped it off ... sadly it was my daughter’s birthday stuff arrived late ! Thirty words unhappy !!!! Really more annoyed

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Lil
LilGreater Melbourne (Outer), VIC
  • Verified

First time customer. Not impressed.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Lil
Lil

Other Couriers

 
 

0.0
(1,234)
Vivek Gupta
Vivek GuptaSydney, NSW
  • Verified

Extremely late delivery.... I had to call and email to get the updates.

published

It took 11 days to ship Sydney to Sydney package. I had to call and email to get the updates from customer rep. Never going to use this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Jennifer Hall
Jennifer HallGreater Melbourne (Metropolitan), VIC
  • Verified

Very slow

published

As the online bookings default to fastway I have no option to choose the carrier. To choose the carrier I have to go into the P&S depot which results in 4 x the online cost. Fastway have proven to be unreliable and very slow

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Juan
JuanPerth, WA
  • Verified

Bad services

published

Terrible service, they play with your time. The couiers show up one day after the day acorded, I can not believed thay dont use the phone, what a waste of resources.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

St G
St GGreater Melbourne (Metropolitan), VIC
  • Verified

Awful, won't use again

published

From metro Vic to rural Vic, estimated delivery time two business days. On the afternoon of the third day I called to see where it was, only to be told they had outsourced the delivery to another company. 'Unfortunately your package won't be delivered for another two days as it's a rural area", but wouldn't give me the name of the other company, so I couldn't even make alternate arrangements to pick up at the depot. Really disappointed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
St G
St G

AUW039763680

PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Delivery delays, no communication, extra charges

published

Collection was late and only occurred after multiple emails from me following up.

Delivery was 6 weeks late.

Additional charges for parcel applied after 6 weeks sitting in international depot, when I had correctly measured when ordering. No choice but to pay when the parcel was sitting in international depot - talk about blackmail!

Multiple customs issues which took weeks to resolve with absolutely no communication from Pack&Send. I had to liaise direct with DHL Fiji with no assistance.

Very poor service.

Fee did not stack up as competitive once delays and additional charges were included.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
WVP Secretary
WVP Secretary
PACK & SEND
CustomerCare P.PACK & SEND

Totally understandable. Do you mind providing your AUW booking number and I will look into this further. Thank you.

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Review collected in partnership with PACK & SEND

  • Verified

May as well use AusPost

published

The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.

The staff on the phone were helpful and polite.

The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Would give 0 stars if I could

published

No courier turned up on the scheduled pick up day, leaving me sitting at home all day twiddling my thumbs. Then the boxes took over a week to be shipped to the destination, when the quoted time was 2-3 days. The tracking code showing no information. When the shipment finally arrived only 3 of 4 boxes showed up, the 4th box still hasn’t been located. Horror scenes, never again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Malcolm P.
Malcolm P.Sydney, NSW
  • Verified

Appalling - Slow delayed - no communication

published

Package left at pack n send shop and not picked up by courier for 3 weeks
Unable to track
Terrible service
Took 4 weeks to send item from bondi to south Australia
No communication

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Matt OBriwn
Matt OBriwnGreater Melbourne (Metropolitan), VIC
  • Verified

Very very poor service

published

The boxes were not picked up on the day, I called and they were not picked up the next day, in the end many calls and it was 9 days later they were collected.
I will let everyone know how unreliable your company is and I will not use pack and send again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
BDel
BDelCanberra 2600, ACT
  • Verified

Slow and hidden admin charges

published

I booked an express delivery to Canada (2 days delivery) for a gift which took 9 days to deliver. The recipient was charged a DHL ‘admin fee’ on top of govt taxes which I was not made aware of at time of sending and which cost almost as much as the original courier charge. No explanation from P&S. Really poor service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi BDel, We are sorry to hear of this event and would like to assist you with further information regarding the admin fee. Please DM us with your tracking number plus the above information and we will contact DHL for further information.

BDel
BDel
PACK & SEND
CustomerCare P.PACK & SEND

I will see what I can find out given the information available.

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Review collected in partnership with PACK & SEND

Unhappy customer
Unhappy customerSydney, NSW
  • Verified

Will never use again!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Unhappy customer
Unhappy customer
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Derek Abel
Derek AbelSydney Surrounds, NSW
  • Verified

The parcel was delivered way over the time quoted and the receiver was charged more than the value of the parcel in fees

published

Picked up on time, staff have good people skills. Poor experience once it arrived in Portugal. The receiver was charged over 100% of the value of the parcel and it took weeks to clear.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
PACK & SEND
CustomerCare P.PACK & SEND
Derek Abel
Derek Abel
PACK & SEND
CustomerCare P.PACK & SEND

We always do all we can to assist but we do rely on timely responses from Customs Departments in the destination country. Thanks for your understanding, Derek.

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Review collected in partnership with PACK & SEND

Brian
Brian
  • 2 reviews
  • 3 likes
  • Verified

Five weeks for domestic delivery

published

Decided to give Pack and Send a go. Never, ever again. Five weeks for domestic delivery is unacceptable. Five weeks from metro Melbourne to northern NSW. I called on four occasions to ask for an investigation into my parcel. On every occasion I was told “we’ll look into it and get back to you”. No one ever called me back. Christmas has been the same date for 2021 years. Your company should prepare for Christmas parcel surges. Your website still states “two days extra” may be required due to the Christmas surge. Two days? Try five weeks.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

Very poor service

published

My package took 4 over weeks to deliver to Perth from Canberra. Their SLA was 5 days for the delivery and it took more than 20 days. The problem is their partner Couriers Please list the package for several weeks!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrew, We acknowledge the delay you've experienced in receiving your goods and apologise for the inconvenience that you have experienced. We appreciate your patience as our Customer Service team worked to resolve the matter for you.

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Review collected in partnership with PACK & SEND

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