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PACK & SEND
4.5 from 5,708 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Anthony Patane
Anthony PataneDarling Downs, QLD
  • Verified

Guitar freight

published

Delivered on time with no damages. Excellent! Would definitely consider using pack n send again in the near future. Communication was good and receiver got there package early with no problems.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anthony,
It's great to hear you're really happy with the service we've provided.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Linda Cross
Linda CrossSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Great to deal with and value for money.

published

This is a genuine review by a genuine customer using Pack and Send at North Lakes Queensland. The guys in the store were super helpful, very friendly and knowledgeable. The price to send a 5.6 kg parcel (including insurance) that was too long for Australia Post to accept was exactly what the website quoted ($33.94). It was picked up by courier at Pack and Send on the Monday 8 November 2021 and arrived at the Pack and Send store in Camberwell Victoria where it was picked up by the recipient on Friday 12 November 2021, much earlier than we expected. The recipient was very pleased with Pack and Send at Camberwell, who where also helpful and friendly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
Retromusicman
RetromusicmanSouth East Queensland, QLD
  • 2 reviews
  • Verified

Totally exceeded our expectations!

published

Outstanding service. Picked up on time, delivered our parcel from SE Qld to East Gippsland Victoria in 3 days. Can't beat that! Added bonus - the cost was about a third of Aussie Post! Great work Pack and Send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

McMuppinator
McMuppinatorAU
  • 5 reviews
  • 4 likes
  • Verified

Hassle free and reasonable cost

published

I used the self service online it was super easy to use and the cost was reasonble Delivery arrived sooned that expected (2 days Melbourne to Qld) I had emailed for Quotes previously and had questions which they replied to and answered really fast.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the fabulous feedback. It is awesome to know that everything went well throughout your delivery experience and can't wait to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Tameka
TamekaSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

They were fantastic! Came at the appropriate time and the delivery was so quick.

published

Delivery was super quick and pick up of the package was with in the time frame given to me. The products were delivered with no damaged items. Thank you so much !

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. Hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Avril Adams
Avril AdamsGreater Melbourne (Outer), VIC
  • Verified

Excellent Service

published

Booked online and picked up with no issues. Delivered on time. Really pleased with the service. Have now used several times and will continue to use for future international and domestic shipments.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Avril,
Thank you so much for your 5 star review and your positive comments.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Arbill S.
Arbill S.Perth, WA

Quick transaction!

published

Posted a phone to the Philippines and it only took 4 days for my partner to receive it. Bob at Midvale Pack and Send is very efficient and explained to me what to expected regarding import tax etc. 100% will recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Matthew Martin
Matthew MartinSydney, NSW
  • Verified

Flawless fast cannot fault

published

I have used them for many times and they are fast and reliable at a great price. Cannot fault the service. Recommended for any size of package big or small. Five Stars.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Third time. As good as it gets!

published

This is the third time now that I have used packnsend and they have beaten my expectations each time. Faster, cheaper, better. I have tried to find better but they won each time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jeff,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Ruby
RubySydney, NSW
  • 3 reviews
  • Verified

A happy experience

published

I ordered pick up at the night a day before, it came the next day morning. The parcel was delivered to my customer in just a day. I can't expect more, it is the best a shipping company can do.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ruby,
Thank you so much for your 5 star review and your positive comments.
It's great to receive such a fabulous review from another happy & satisfied customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Henryk Penkalla
Henryk PenkallaLaunceston, TAS
  • Verified

Very good customer service

published

The online paperwork was easy to follow and straight forward. The pick-up up and delivery were on time. The package arrived safely at it's destination. The receiver sent me a positive feedback.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Thank you so much!

published

Thank you so much Pack & Send! I'm so pleased with the service I received. I desperately needed a couple of boxes sent interstate on a very tight timeline, and they exceeded my expectations. The communication I experienced was wonderful - office staff were extremely helpful, and went beyond the call of duty. The drivers were wonderful too. Thank you! Highly recommended.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Natalie
NatalieSydney
  • 4 reviews
  • Verified

Best service

published

After being disappointed by another carrier. I turned to Pack and Send. I am never going back. Such quick and amazing service. Highly recommend. Overnight to Victoria! Will use again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words Natalie and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

LuluLove
LuluLove
  • 3 reviews
  • 2 likes
  • Verified

Super easy and well priced

published

Other companies had size restrictions, but pack and send didn’t. It was well priced and could add signature. Easy booking online. printed out label, picked up from my house on time and fast delivery

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Betty
BettySouth East Queensland, QLD
  • 2 reviews

Best Courier Service I have found

published

I packed my parcel and did the booking on line. Dropped it off to the helpful and friendly Pack & Send Centre at North Lakes. I sent the parcel From Brisbane to Melbourne on Tuesday expecting it to be delivered on the Friday and there it was, in our daughters kitchen and unpacked by 11am Thursday morning. Can't speak more highly of this Service. This is the third time I have used Pack & Send on line and each time the drop off, cost, transport and the delivery have been 5 star.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

Page 1 of 10

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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