Caring customer service
Efficient, on-time delivery
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The most horrible service I've ever used
Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.
Very slow to pick up
It took almost 3 weeks for the package to get picked up. delivery time after that was surprisingly good.
Support staff were courteous but I got promises several times that I don’t believe were acted on.
I may try one more time but pick up had to improve.
The item was elivered 8 weeks late, after being told it was lost. Customer support was defensive and rude throughout the entire process, unable to recognise the fault of their service.
The box also arrived in horrible condition
Don’t use this company, or Fastway couriers
Please don’t use this company, more over don’t use Fastway couriers either as that is who Pack and Send deal with. When I placed the delivery online I was quoted for 3-5 days giving 2-3 days for covid restriction things then got my package 4 weeks later. Package was picked up on time but then proceeded to take a week to get from Canberra to Sydney, then sat at the Sydney depot for almost 3 weeks. Then when I received my package the box was damaged and my stuff was falling out. That was $2,400 worth of goods you should take care of your customers packages a little better don’t you think.
They tell you your parcel will be delivered the next day. Doesn't turn up 5 days later!!! I was the sender and my customer was very unhappy with me considering it was only being delivered 40 mins away.
was not delivered when i wanted it, the terms were not explained to me before it was collected, complete mis representation of the service. i paid for over night service hence i expect a refund
Parcel not picked up for over a week
Our parcel was not picked up for over a week, this is not the first time but will be the last time we have
Pack N Send use to be a great service and the courier that collects is great but there is a issue with online booking and getting the goods picked up. Very unrealiable
OK if you're willing to wait 5 days after the pick up time
No communication from the driver or co that they weren't going to make the pick up time, nor the next day. I would have been OK if I'd received notification, but I'd taken time off work and was stuck at home for two days with not so much as a whisper. I had to reorganise a time with them, for 4 days later, with no guarantee that it would be picked up then either.
9 days to travel across Melbourne? During that time we booked 2 packages for delivery with Sendle each of which was delivered within 24 hours. Say no more. Don't use Pack n Send if you want timely, reliable delivery. Also the package was left in the stairwell of a small block of apartments with only 2 flights of open-air outside stairs whereas Sendle delivered to the apartment door. Pathetic service!
Awful rude service from store and email communication
After racing my parcel down to the store on Wednesday morning (to get it to VIC in time for my friend’s birthday) it didn’t get sent from the location until 5pm the following day. Why did it sit there for over 24hrs? I asked via email and the response was, well you didn’t choose the ($245) express package so it gets sent when it gets sent. What a disgusting attitude and service.
Absolutely terrible service, courier missed pick up date by 8 days
Absolutely terrible service, courier missed pick up date so I called customer service and got an excuse. 8days later and several calls to customer service they finally cancelled the courier, and rebooked another. 14days for parcel delivery is simply not good enough, first and last time I use Pack n Send
No customer service provided
I used the online self service to send items. I waited all day for pick up, during which I made several confirmation phone calls. The driver didn’t show up & didn’t call. A day wasted. He arrived on the Monday without notice. I contacted Pack & Send & was told I didn’t have an avenue for complaint as I’d used the “self service” option. Terrible lack of service, courtesy & attitude on the last phone call. Do not recommend.
Ridiculous - don't waste your money
Package wasn't picked up for 2 weeks, despite the sender being home. The package was then passed onto 2 different delivery companies, for which I didn't receive a tracking number. I Received the package a month later than expected. Absolutely ridiculous - it's worth paying the money for a reputable company.
Very slow in delivering
I dropped off my parcel at your Marsfield office for Ashbury. In the website it said it would take 0-1 day. The parcel took 9 days to arrive in Ashbury.
Online quoting and pricing good but customer service in drop off center poor!
Quick and easy to quote and purchase online, but service i received in the drop off center was poor. My box had a slight bow in the cardboard (2cm) which I was charged an additional $20 for but this bow was simply from lying on its side in my car, which would have been easily fixed if I was allowed to use some of their tape.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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