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PACK & SEND
4.5 from 5,725 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Inefficient service

published

Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Paul
Paul
  • 6 reviews
  • 2 likes
  • Verified

Poor service all round

published

Package wasn’t picked up 4 days after booking after being escalated and promises made it would be pick up that day. Finally had to drop it off at a depot for it to actually ship and then almost at 2 weeks to go from sydney to Newcastle. The standard covid excuse and lead up to Xmas offered. Wasn’t overly impressed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Paul S.
Paul S.Perth, WA
  • Verified

website deceptive regarding delivery times

published

Actually delivery windows hidden in pop ups, not visible on booking page. Needs to be rectified as is misleading.
Rude and condescending staff at call centre. ([Names Removed]).
Tony at management was more interested in my issue and not rude at all.
Parcel not delivered within delivery window.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

PJG
PJGSouth East Queensland, QLD
  • 2 reviews
  • Verified

Very disappointed.

published

I booked and paid online and agreed to deliver the parcel to the Capalaba depot for dispatch to Sydney. The reason I used Pack and Send was because online they said the parcel would be delivered in three days. The tracking information showed that the parcel did not leave Brisbane until four days after I dropped it off at Capalaba. It was not delivered until a week later. VERY disappointing.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Yasmin B.
Yasmin B.Sydney, NSW
  • 2 reviews

Not happy

published

Picked up a day late, no biggie. Item then went to their subcontractor, where tracking said it was in the depot 40 days. Then said it was lost, wouldn't take responsibility. I've found it since. Do not go with this mob, not worth it. Go elsewhere and get transit insurance. Never again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Yasmin, We're sorry to hear of this situation and apologise for the delay. We don't have your delivery details so please email full information and your tracking number so we can investigate further. onlineselfservice@packsend.com.au.

  • Verified

Won’t be using their services again.

published

The pickup was timely and easy. It said it would be there within a week, and it took a month. I got a really hard time from my client who missed out on a job opportunity because his parcel was so late.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Kaz
Kaz
  • 2 reviews
  • Verified

Hopeless

published

4 weeks to send and deliver something and another week to follow up. Ended up ringing the actual courier myself because I didn’t get an answer from them at all

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz, We're sorry to hear of this situation and apologise for the service lapse in completing your delivery. We're currently following up with the carrier to identify how the process can be improved for the future.

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Review collected in partnership with PACK & SEND

  • Verified

Sub standard

published

It took a week to be picked up and another 2 weeks to arrive. Service was terrible and is really a snail type delivery service. I would not use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Stephen Murray
Stephen Murray

Always an excuse. Your explanation is contrary to any of your marketing and indications prior to shipping the item.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Stephen, Alerts regarding current service delays are posted on our website and also during the booking process via icons and hyperlinks. We hope this explains the situation for you.

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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Nathan Crampton
Nathan CramptonMurray Region, NSW
  • Verified

Nice idea let down

published

Pick up was set for a Thursday. the package was finally picked up after almost a week.
The delivery was supposed to be 1-3 days, not having the package picked up for almost a week is very disappointing. Customer service was very helpful with my complaints and offered help when needed.
Once the package was picked up delivery was fast.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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JHK
JHKSydney, NSW
  • 2 reviews
  • Verified

The most horrible service I've ever used

published

Arranged for an item from NSW 2541. It took exactly 4 weeks to get delivered to Sydney.
I made several contacts to track the item, but rarely got updated.
Extremely poor communication, not reliable.
I should have avoided using Pack&Send. I'll never use it again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

David Kneipp
David KneippGreater Melbourne (Metropolitan), VIC
  • Verified

Very slow to pick up

published

It took almost 3 weeks for the package to get picked up. delivery time after that was surprisingly good.
Support staff were courteous but I got promises several times that I don’t believe were acted on.
I may try one more time but pick up had to improve.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
JimPat
JimPat
  • 2 reviews
  • 2 likes
  • Verified

Terrible service

published

9 days to travel across Melbourne? During that time we booked 2 packages for delivery with Sendle each of which was delivered within 24 hours. Say no more. Don't use Pack n Send if you want timely, reliable delivery. Also the package was left in the stairwell of a small block of apartments with only 2 flights of open-air outside stairs whereas Sendle delivered to the apartment door. Pathetic service!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Awful rude service from store and email communication

published

After racing my parcel down to the store on Wednesday morning (to get it to VIC in time for my friend’s birthday) it didn’t get sent from the location until 5pm the following day. Why did it sit there for over 24hrs? I asked via email and the response was, well you didn’t choose the ($245) express package so it gets sent when it gets sent. What a disgusting attitude and service.
Never again!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Absolutely terrible service, courier missed pick up date by 8 days

published

Absolutely terrible service, courier missed pick up date so I called customer service and got an excuse. 8days later and several calls to customer service they finally cancelled the courier, and rebooked another. 14days for parcel delivery is simply not good enough, first and last time I use Pack n Send

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Shelley
ShelleyIllawarra, NSW
  • 2 reviews
  • 4 likes
  • Verified

No customer service provided

published

I used the online self service to send items. I waited all day for pick up, during which I made several confirmation phone calls. The driver didn’t show up & didn’t call. A day wasted. He arrived on the Monday without notice. I contacted Pack & Send & was told I didn’t have an avenue for complaint as I’d used the “self service” option. Terrible lack of service, courtesy & attitude on the last phone call. Do not recommend.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Shelley
Shelley

I do not accept a blanket “Covid” excuse for lack of service. It was confirmed by the carrier that Covid was not the reason for delayed pick up however, when I informed you of this it was ignored.

PACK & SEND
CustomerCare P.PACK & SEND

HI Shelley, We've responded to your previous reviews regarding this situation and also emailed you personally on this matter.

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Review collected in partnership with PACK & SEND

Page 1 of 4

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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