Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
I received very good service. The package was packed to perfection. It was packed and sent last Tuesday and to my amazement, was delivered in Australind WA on Friday. Thank you Pack And Send.
Fast, efficient and excellent service
From start to finish, this was by far the easiest courier service to use and it delivered promptly with reliable tracking. Pack and Send is now my chosen carrier for anything I send as auspost has lost, missent or missorted each parcel over the past 5 events.
All good. Done on line. Everything went smoothly.
Collected from home as arranged. No problems. Quick delivery. Wouldn't hesitate to use them again. Collected from suburban Perth and delivered to suburban Brisbane within 5 days. Emails kept me up to date with progress.
Excellent customer service beyond my expectations
Booked&paid online, packaged myself. Dropped off at Nailsworth.SA. 2 gentlemen inspected, added extra packaging 4free. I was blown away with service, tracking was easy. Delivered to Airlie beachQLD in 6days even during a day strike, fantastic service, definitely recommend to others.
Parcel came quicker than expected.
I needed an item to be delivered quickly due to health reasons. I found the staff on the phone to be kind and helpful. My package came sooner than expected.
'Frequent flyer' now!!
After excellent service first time, I have since sent small to v large different items through PnS Greenslopes. Each time service was efficient, helpful, informative, polite. Great care is taken with every item I send. And one item reached its destination so quickly we were all surprised. I couldn't be happier. Mark and Glen are a good team.
Nothing but positive
The whole process from start to finish was easy and smooth. I had no issues from pick up to delivery. Received my package earlier then expected from one side of aus to the other
Better than Aust Post
Needed something sent from Melb to QLD fast and at a fair price, the online booking system was easy and the package arrived ahead of time in perfect condition. A+
Great customer service & fast and efficient international transportation.
Aaron Gunthorpe from WA Pack & Send was there to answer any questions and was very helpful with assisting me with my booking.
Delivered on time and helpful tracking information was supplied.
Pack & Send Greenslopes are outstanding!
On time pick up and delivery sooner than expected. Plus, they team at Greenslopes are super helpful and nice - they always go above and beyond! Keep up the good work guys!
Friendly Staff assisted me with my options
Easy drop-off process
Parcel Arrived Overnight in perfect condition
Ordering process was straight forward with labels printed
I have subsequently user Pack and Send the next day
Sent a large fragile box from Moorabbin to Cairns. It arrived in five days and was in great condition. The staff at both ends were very helpful. Will use again for sure.
Case was picked up four hours after order was placed and delivered safely interstate within two days - outstanding. Will definitely recommend and use again.
Thank you for your prompt and easy delivery.
Efficient and empathic
The girls at Bibra Lake were nothing short of awesome. I was the sender and the receiver of personal items from my parents' home which were of great sentimental value to me.
After a fraught time trying to send the parcels with another carrier the two girls Amber and Shay were efficient, empathic and professional.
I will never forgot what these two ladies did for me in getting these precious items to me safely.
An awesome, awesome job.
Thank you sooooo much.
Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks
Questions & Answers
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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