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PACK & SEND
4.5 from 5,528 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Charlotte Brown
Charlotte BrownMetropolitan Adelaide, SA
  • 3 reviews

Excellent Service

published

I received very good service. The package was packed to perfection. It was packed and sent last Tuesday and to my amazement, was delivered in Australind WA on Friday. Thank you Pack And Send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Charlotte,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

  • Verified

Fast, efficient and excellent service

published

From start to finish, this was by far the easiest courier service to use and it delivered promptly with reliable tracking. Pack and Send is now my chosen carrier for anything I send as auspost has lost, missent or missorted each parcel over the past 5 events.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rebekah,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
SMSF Administrator
SMSF AdministratorPerth, WA
  • 2 reviews
  • Verified

All good. Done on line. Everything went smoothly.

published

Collected from home as arranged. No problems. Quick delivery. Wouldn't hesitate to use them again. Collected from suburban Perth and delivered to suburban Brisbane within 5 days. Emails kept me up to date with progress.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Excellent customer service beyond my expectations

published

Booked&paid online, packaged myself. Dropped off at Nailsworth.SA. 2 gentlemen inspected, added extra packaging 4free. I was blown away with service, tracking was easy. Delivered to Airlie beachQLD in 6days even during a day strike, fantastic service, definitely recommend to others.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Victor,
Thank you so much for taking a few moments to let us know how we are doing. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Melbourne Mum
Melbourne MumGreater Melbourne (Inner), VIC
  • Verified

Parcel came quicker than expected.

published

I needed an item to be delivered quickly due to health reasons. I found the staff on the phone to be kind and helpful. My package came sooner than expected.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

'Frequent flyer' now!!

published

After excellent service first time, I have since sent small to v large different items through PnS Greenslopes. Each time service was efficient, helpful, informative, polite. Great care is taken with every item I send. And one item reached its destination so quickly we were all surprised. I couldn't be happier. Mark and Glen are a good team.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for taking the time to leave such a positive review. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

  • Verified

Nothing but positive

published

The whole process from start to finish was easy and smooth. I had no issues from pick up to delivery. Received my package earlier then expected from one side of aus to the other

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

It's great to hear you're really happy with the service we've provided. It’s so great to receive feedback like this from our happy customers.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Better than Aust Post

published

Needed something sent from Melb to QLD fast and at a fair price, the online booking system was easy and the package arrived ahead of time in perfect condition. A+

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Matthew,
It's great to receive such a fabulous review from another happy & satisfied customer. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Great customer service & fast and efficient international transportation.

published

Aaron Gunthorpe from WA Pack & Send was there to answer any questions and was very helpful with assisting me with my booking.
Delivered on time and helpful tracking information was supplied.

Thank you:)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Taylor,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Couriers

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Penny Krishna
Penny KrishnaSouth East Queensland, QLD
  • Verified

Pack & Send Greenslopes are outstanding!

published

On time pick up and delivery sooner than expected. Plus, they team at Greenslopes are super helpful and nice - they always go above and beyond! Keep up the good work guys!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Penny,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Dave
DaveSouth East Queensland, QLD
  • 3 reviews
  • Verified

Excellent Service

published

Friendly Staff assisted me with my options
Easy drop-off process
Parcel Arrived Overnight in perfect condition
Ordering process was straight forward with labels printed
Pricing competitive
I have subsequently user Pack and Send the next day

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Troy P
Troy PGreater Melbourne (Inner), VIC
  • Verified

Fantastic service

published

Sent a large fragile box from Moorabbin to Cairns. It arrived in five days and was in great condition. The staff at both ends were very helpful. Will use again for sure.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Troy,
It is awesome to know that everything went well throughout your delivery experience. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Mark M
Mark MWodonga
  • 2 reviews
  • Verified

Outstanding Service

published

Case was picked up four hours after order was placed and delivered safely interstate within two days - outstanding. Will definitely recommend and use again.

Thank you for your prompt and easy delivery.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mark,
We really appreciate the great feedback you have given us and value your recommendation. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Annette Lee
Annette Lee
  • 2 reviews
  • 2 likes

Efficient and empathic

published

The girls at Bibra Lake were nothing short of awesome. I was the sender and the receiver of personal items from my parents' home which were of great sentimental value to me.

After a fraught time trying to send the parcels with another carrier the two girls Amber and Shay were efficient, empathic and professional.

I will never forgot what these two ladies did for me in getting these precious items to me safely.

An awesome, awesome job.

Thank you sooooo much.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Annette,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

Great service

published

Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you so much for your 5 star review and your positive comments. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Page 1 of 10

Questions & Answers

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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