Caring customer service
Efficient, on-time delivery
Reasonably priced services
Good service let down by disinterested local agent
I sent a package from Fremantle to Wooloongong. The website said it would take about 5-6 days standard, and a couple of days less express. I opted for standard. After two weeks the package had not been received and the tracking not updated for a week so I called the local agent (Fremantle). As I had opted for internet service and simply dropped the parcel off at P&S Freo the franchise owner was not interested at all. He told me that P&S on-line only used basic/ “cheap” couriers he would not use or recommend and furthermore given that the desti...nation was “country” NSW and not a capital city a three-week delivery time should be expected. I phoned customer service and they were able to update the tracking and the goods have now been received. Customer service were very helpful. Two suggestions: 1. If above comments re delivery times are correct the website should estimate a more realistic delivery timetable. 2. The local agents should try and be a bit more interested - they do operate under the P&S banner
Review collected in partnership with PACK & SEND
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