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PACK & SEND
4.5 from 5,702 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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  • Verified

Horrible experience - Do not use these guys

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

James Selleck
James SelleckSydney, NSW
  • Verified

Absolutely terrible. Would not use again.

published

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Delayed Pick Up

published

They picked up the delivery three days late after several phone calls. I'll give them another go because the price is very good. Hope they get it right next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Not happy with the service

published

My package wasn't picked up on time, it was picked up two weeks later after frequent calls. Also it was not delivered. It was returned back after a month.Will not use their services again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Express service?

published

I booked an express service online, paid the premium and my parcel got delivered 5 business days later. Shouldn't charge high prices if you can't deliver quickly regardless of pandemic

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Slow, poor service, no comms

published

Took over a week for pick up.
We're unhelpful on the phone with poor customer service
Package took over a week for pickup despite same day booking and multiple calls to follow up with minimal progress

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Mr T
Mr T
  • 3 reviews
  • Verified

Very poor service

published

Booked collection for a package for local delivery
After 2 days collection didn't happen, so I dropped off the package to the local Pack and Send.
After 4 days the I checked the tracking number and the package was still was sitting at the local Pack and Send.
I called them and they were going to escalate it.
The package was finally delivered the following day.
Overall it took 1 week for a package to be delivered locally in within Melbourne.
Terribly slow and poor service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

TJP
TJPGreater Melbourne (Outer), VIC
  • Verified

Quite possibly the worst delivery service...

published

The item was 4 business days late and no update was provided via the tracking info on its whereabouts and despite ringing and requesting information from the service centre on 4 separate occasions, still, no update was provided.
When the item was finally delivered, it was left unattended on the ground in the rain about 150m from my house despite the gate code being provided! (see attached image) NEVER consider using this courier.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Breezy
Breezy
  • 3 reviews
  • 1 like
  • Verified

Let down by the local agent.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Breezy
Breezy
PACK & SEND
CustomerCare P.PACK & SEND

Thanks so much for your comments! Hope to see you again soon.

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Review collected in partnership with PACK & SEND

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David
DavidSydney, NSW

Don't waste your time using this service

published

The package took six days to be collected
Although the staff promised to escalate the service the package still has not been delivered
The tracking information provided is hopelessly inadequate.
After the package was picked up they still could not ensure delivery - small print says that delivery can take up 2 - 3 days after collection
I will never use this again - everyone should be aware that it can take up to 10 days to receive your delivery - Australia Post would have been much faster.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Mixed experience. Very disappointed customer.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Geoffery
Geoffery
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Price good, fast but

published

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Chiho Li
Chiho Li

I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.

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Review collected in partnership with PACK & SEND

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  • Verified

AbsoluteWorst

published

The courier service itself and track & trace information was an absolute disgrace...it was a complete shambles and no knew anything about where my urgent shipment was or when my customer would receive it!!!
I will never use Pack & Send again and will never recommend your services!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Michael
MichaelGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Worst courier company

published

Package did not arrive on paid scheduled date. They used a third party courier aramex and neither company got back to me with any update after 4 days of continuously calling and emailing. Total lack of customer care or communication

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Michael
Michael

It arrived 6 days late, and arrived 3 days after someone finally got back to and said the package has been located and would arrive before 5pm that day. Not good enough

PACK & SEND
CustomerCare P.PACK & SEND

We apologise again Michael. It is a DIY Self Service that provides estimates only, there are no guaranteed delivery dates. If you require this option, we recommend using a local PACK & SEND Service Centre, they can provide this service. Thank you.

Terrible service

published

Package not collected on the specified date. After calling daily packages collected 3 days late. 1 call was a message, call back as requested, no one came back to me. Call centre person rude. Will never use ur services again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
  • Verified

The driver couldn't deliver in time becos he couldn't understand the address

published

The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Steve S.
Steve S.
  • 2 reviews
  • Verified

Paid for express delivery and parcel was not picked up on the requested day

published

I paid for express delivery. The parcel was not picked up. I followed this up with an email and the parcel was picked up the next day. No compensation or anything else was offered.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, We apologise for day's delay in collection. So that we can investigate, please email us at customerservice@packsend.com.au and advise your tracking number plus all the relevant details.

Steve S.
Steve S.
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the feedback Steve. We'll be sure to advise the courier responsible for the collection.

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Review collected in partnership with PACK & SEND

Took 2 days to pick up, but quick delivery once this happened.

published

My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.

Pam Crabb
Pam Crabb

Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.

Andrew Black
Andrew BlackGreater Melbourne (Outer), VIC
  • Verified

Cheap and average

published

They're pretty poor, always subby to startrack or couriers please and 9/10 drivers are pathetic. Booked a parcel in one day and 3 days in a row they couldn't arrive to collect

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Graham Brown
Graham BrownSouth East Queensland, QLD
  • Verified

Service has deteriorated.

published

Parcel took a week from Gold Coast to Brisbane. Parcel was accepted by the depot, after 3 days and no news I was told that the parcel was rewrapped, which was unnecessary, We have been sending parcels wrapped in this way for 19 years, with Pack & Send and other couriers, Fastway, Aramex, Australia Post and others. I should have been told this when dropping off at depot, not after 3 Days. Then there is "Couriers Please" who took another 3 days with incorrect tracking information. We have previously experienced problems with "Couriers Please" and an alternative carrier should be used by pack and send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

April M.
April M.Central Queensland, QLD
  • 4 reviews
  • 1 like

Mackay franchise a joke

published

Paid $93 to send a parcel to a friend in Melbourne, which was still going to take 5 days to arrive by truck plus w/e. I drove in specially to the shop at 12 so and was told couriers picked up in the afternoon. Also insurance was only available if it went to another Pack & Send instead of their home. Called the next day to get a tracking number as of course the owner who 'bought herself a job' got my name & email wrong. Turns out the parcel was not sent & would go this afternoon, so losing 2 more days. Funny how their scales had the parcel 0.7kg heavier than my home scales too.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Ross Mcleod
Ross McleodGreater Melbourne (Inner), VIC
  • Verified

Terrible pick up service by Couriers Please - allocated shipper.

published

No our item was not picked up on time and still currently waiting for pickup after 3 days. We had notified you that the parcel was not picked up and we were told it was reallocated for pickup the next day. Again the parcel was not picked, again we notified you, again the parcel was supposed to be reallocated and once again we are still waiting for an express service pickup. NOT impressed at all.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Matt Pavlenko
Matt PavlenkoPerth, WA

Delays in pick up from pack and send store

published

The box I sent left the Balcatta store 7 days AFTER I dropped it off ... sadly it was my daughter’s birthday stuff arrived late ! Thirty words unhappy !!!! Really more annoyed

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Lil
LilGreater Melbourne (Outer), VIC
  • Verified

First time customer. Not impressed.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Lil
Lil
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