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PACK & SEND
4.5 from 5,887 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Marty K
Marty KAdelaide
  • 4 reviews
  • 1 like
  • Verified

Helpful staff but painfully slow delivery

published

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Betty Tong
Betty TongSydney Surrounds, NSW
  • Verified

Easy and quick service

published

picked up Dec 22, ETA was Dec29, parcel was actually delivered next day Dec23, very quick during this time of year. It would be nice if price can come down a bit.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Good service

published

Easy to use website to get a quote and arrange for job. A slight issue with pickup which was quickly resovled. Package delivered within 2 days, which was great service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nicole,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service.
We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

Good stuff.

published

Good communication and pretty painless. A bit on the expensive side but the package got there in 2 days - dropped off on Tuesday, delivered on the Thursday. Nice and quick.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Vince,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are so pleased you found the service quick and easy.
We look forward to helping you again soon.

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Brenda H.
Brenda H.Perth, WA

Timely Delivery

published

Very satisfied and relieved with the prompt and safe delivery of my parcel from Perth to Qld. I was able to track the parcel accurately and had friendly service at Pack & Send at Bibra Lakes .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Brenda,
It’s so great to receive feedback like this from our happy customers.
Our team will be so thrilled to hear how happy you were with their service.

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George S.
George S.South East Queensland, QLD
  • Verified

Great way to send.. however

published

Great service given on the phone and at the pack and send centres..
the problem is I paid for sign for delivery and insurance option but the item was simply left at the delivery location at the clients door unsigned and exposed to potential theft. Just not good enough

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi George,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sukanta Shill
Sukanta ShillSouthwest, VIC
  • 2 reviews
  • Verified

Good

published

Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

R G
R GSouth East Queensland, QLD
  • 2 reviews
  • Verified

Arrived quickly once it was picked up

published

I organised on a Sunday for the parcel to be picked up on the Monday from 4169 and sent to 2479. I did this online. The parcel wasn't picked up on the Monday so I ran them on the Monday evening. They had to redo the booking. The parcel was picked up on the Tuesday around 11am and was delivered to 2479 24 hours later. The actual delivery time was good, but was disappointed about pickup as I couldn't have a shower or go out as didn't want to miss the courier.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Taha Kazmi
Taha KazmiSydney, NSW
  • 2 reviews
  • Verified

Very quick and great value

published

I had the package picked up from Perth on a Friday and delivered to Sydney on Monday. Very quick turnaround. I did have to contact customer service though because the driver didn't pick up on the originally planned Wednesday.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Taha,
We really appreciate you taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Disappointing experience (due to the carrier though)

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

FrankA
FrankASydney, NSW
  • 2 reviews
  • Verified

Fast delivery, Poor management

published

Package was picked up and deivered quickly. However, received email from local store after package had arrived interstate to say delivery had been cancelled because package contained batteries; this was incorrect. Caused much anxiety.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Clare Smith
Clare SmithSydney
  • 3 reviews
  • 1 like

Very happy with service, faster than I was told.

published

Fast arrived before time, only thing tracking was off and it would have been good if notification via sms could have been up to date. As package was outside unattended.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
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vinnie
vinnieWide Bay-Burnett, QLD
  • Verified

great service

published

package was picked up on time and tracking that worked properly. I done the self serve and it was very easy to do. I will definitely use pack and send again .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Vinnie,
We're so glad to hear you were happy with our service and sincerely thank you for your business. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Price good, fast but

published

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Chiho Li
Chiho Li

I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.

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Review collected in partnership with PACK & SEND

Ric Halford
Ric HalfordGreater Melbourne (Metropolitan), VIC
  • Verified

Did the job well

published

Staff were helpful, and helped label my package properly without charge. Store conveniently located and open for long enough for me to get there without taking time out of my full time job.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ric,
Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 3

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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