Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Friendly Staff assisted me with my options
Easy drop-off process
Parcel Arrived Overnight in perfect condition
Ordering process was straight forward with labels printed
I have subsequently user Pack and Send the next day
Sent a large fragile box from Moorabbin to Cairns. It arrived in five days and was in great condition. The staff at both ends were very helpful. Will use again for sure.
Case was picked up four hours after order was placed and delivered safely interstate within two days - outstanding. Will definitely recommend and use again.
Thank you for your prompt and easy delivery.
Efficient and empathic
The girls at Bibra Lake were nothing short of awesome. I was the sender and the receiver of personal items from my parents' home which were of great sentimental value to me.
After a fraught time trying to send the parcels with another carrier the two girls Amber and Shay were efficient, empathic and professional.
I will never forgot what these two ladies did for me in getting these precious items to me safely.
An awesome, awesome job.
Thank you sooooo much.
Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks
Brilliant experience, will use again.
The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.
Great service and the staff couldn't have made it any easier
Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper
Pack & Send:
- helpfully responded to my phone call in hours,
- packed my painting securely,
- provided online tracking data and
- delivered the parcel to Gippsland undamaged in 2 days.
Thank you James
So fast & great price
It's so fast, under current circumstance, it takes only 4 days to deliver a large package from MEL to QLD.
And, it's easy to place an order online with great price.
I've worked with Mark and the team for years with great pleasure. The teams at Greenslopes and Mermaid beach are the only people I trust to handle my work. They are always giving me the best options and recommendations, as well as following up on progress - 10/5 stars service.
Highly recommend Pack & Send
- Booking online was easy and I got a very reasonable quote immediately
- Customer service was great! Very responsive and helpful.
- Pick up was on time and seamless
- Delivery was easy and arrived earlier then I expected.
Fast efficient service.
Easy to use online portal. Quoting was easy, then booking the courier service at a very low competitive price. Couriered package arrived the next day in excellent condition. Highly recommended.
Fast, efficient and affordable
Very affordable rates to ship a bike. Very easy online booking and payment system. Bike was delivered in less time than I expected! Driver was friendly and polite. Very happy with the overall service.
Excellent service, and very quick delivery
I planned on shipping some old film and slides from Canada to Australia. I searched online, and found Pack and Send. The staff member I dealt with was very friendly and efficient. Once my family had the box ready, the shipping labels were sent to them, and the package was dropped off at DHL Office. Normally DHL can pickup the package but due to my family not being home regularly, it was easier to have the package dropped off. Everything went smoothly. I was able to track the package online as it made its way to Australia. The package came within 10 days. Would recommend Pack and Send to everyone. Thanks again.
Best service, friendly and caring!
Picked up fragile unsighted Ebay purchase in Qld to ship to Vic, confirmed item undamaged, packed and send it. Always friendly even at 6th call. Superfast delivered ahead of schedule.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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