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PACK & SEND
4.5 from 5,507 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

Previous
Next
  • Verified

Disappointing experience (due to the carrier though)

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Price good, fast but

published

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Chiho Li
Chiho Li

I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.

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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Took 2 days to pick up, but quick delivery once this happened.

published

My box was dropped off on a Thursday afternoon. It wasn’t picked up until Monday afternoon. But once picked up, from Perth, it was available in Sydney on Thursday afternoon. Box arrived in great condition. The tracking system was useless. When it was about to be delivered, the tracking showed as still being at Perth airport.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Pam, Thanks for your feedback on your recent shipping experience. We're sorry that the experience didn't tick all the boxes but we're glad that your bike arrived safely. We'll pass your comments onto the teams concerned for their attention.

Pam Crabb
Pam Crabb

Thanks for responding. The tracking website was very inaccurate. It would have been better not to have used it all.

  • Verified

Very fast but didn’t get asked to sign for it even though I paid for that service

published

Great pick up & delivery time.
I paid for the sign on arrival service but the delivery guy knocked on the door & was walking away when I opened it.
The parcel was sitting on the doorstep 5 meters from the street & anyone could have taken it

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Downunder Cosy Cubbies
Downunder Cosy CubbiesGreater Melbourne (Outer), VIC
  • Verified

Not a great pick up

published

This time we can’t give the usual 5 stars, as our parcel was not picked up. In fact it was was not picked up twice - even after we rang and emailed to complain the first time.
Hopefully the service will be better next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

May as well use AusPost

published

The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.

The staff on the phone were helpful and polite.

The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

David Ius
David IusSydney, NSW
  • Verified

Good to deal with but poor choice of delivery partners.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Paid for express, got standard instead but company apologised and refunded

published

As title suggests. Paid for express, it took one week for the package to even be picked up.
Pack and Send reimbursed the difference between express and standard shipping as a result. The issue was due to a third party courier. I appreciate the way Pack and Send handled this after the fact, despite the frustration at the time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Not advised of additional fees for processing customs at receivers end.

published

When parcel arrived in Latvia , receiver was told a fee was required to process through customs and pay Value Added Tax. If same items were processed through normal post (as previously sent) there would not have been any VAT nor processing fees. Only went this way as Aust Post is only doing economy email at present due to Covid19 restrictions, 2 to 3 months delivery without reducing the charge.
To give credit though the parcel arrived before expected time.
Also unable to bundle certain items as every item had to be individually inspected. This made it awkward as I was sending gifts for several families to a cousin to distribute. Once again via Aust Post only needed a declaration.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

Some problems but would use again

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Jackie McCloskey
Jackie McCloskey
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Review collected in partnership with PACK & SEND

Dianne Ramsey
Dianne RamseyHunter Region, NSW
  • Verified

Slow delivery which upset the buyer

published

was reasonably easy to use but the delivery was so. I had an upset customer that it took so long. The tracking said for two days that it was on board for delivery

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Michael H.
Michael H.Southwest, VIC
  • 2 reviews
  • 1 like
  • Verified

Poor time estimate

published

Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Couriers

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  • Verified

Slow to pickup, fast to deliver

published

I've used them twice now and on both occasions, they took 5 business days to pick up our item(s) after having to chase up. The emails were responded to quickly and once picked up, delivered very quickly. But frustrating having to hound them to get someone to actually pick up. Makes selecting a pick up time a waste of time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Phil
Phil
  • 3 reviews
  • Verified

Fast delivery, online process restrictions could be clearer

published

I was really happy with the time it took to send a package to Florida. The online booking process could be clearer, especially in terms of restrictions for some items.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Phil, Thanks so much for taking the time to write to us about your Pack & Send experience. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.

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Review collected in partnership with PACK & SEND

Questions & Answers

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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