?
? !
1 photo
PACK & SEND
4.5 from 4,904 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

1.0

6 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(6)
Previous
Next
  • Verified

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

Looking for Couriers?

Read the reviews for Sendle

9,078 reviews
Ad
breen.delfino

breen.delfinoSouth East Queensland, QLD

  • Verified

Late, Damaged and not a care in the world.

published

Accurate facts only, here goes:

Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot

Item arrive 3 days after that and was damaged with missing items from the box.

Asked customer service to start a claim. This is yet to happen.

All this for a 1-2 days transit.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
breen.delfino
breen.delfino

I have emailed customer service last week with the details.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Phyl

PhylPerth, WA

  • 3 reviews

Do not use Adelaide East Franchise

published

Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified

Lazy service - won’t chase up with suppliers even though packages are late

published

I booked an interstate delivery of products from America.
Only 2/4 of the packages arrived and when I called pack and send to ask about the other two they simply stated to keep calling DHL or Couriers please cos they “didn’t know”
Instead of actually chasing this up and finding out where my items were they palmed it off to another company.
I won’t be using packnsend again... the fact I paid packnsend and they didn’t chase up with their supplier courier companies (I had to) is beyond poor service.

In summary - If I pay someone to take care of something for me and they don’t do that and get me to chase it up with the people they engaged it just makes me think why do I appoint this person

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Janet J.

Janet J.Western Australia

  • Verified

Misguided info, hidden costs, stolen items

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

DO NOT USE!!!

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mason. We are sorry to hear of your experience. Would you mind contacting customerservice@packsend.com.au with more details regarding your shipment? Go Logistics is not one of our carrier partners and we would like to investigate this further.

Sendle

Looking for Couriers?

Read the reviews for Sendle

9,078 reviews
Ad
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(709)
Dogtainers

Dogtainers

4.7
(652)
Parcelpoint

Parcelpoint

4.5
(3,026)
Jetpets

Jetpets

4.3
(683)
Big Post

Big Post

4.4
(154)
Interparcel

Interparcel

4.1
(2,009)
Smart Send

Smart Send

4.0
(1,411)
Sendle

Sendle

4.0
(9,078)
comGateway

comGateway

4.2
(64)
Transdirect

Transdirect

3.5
(2,550)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Sendle

Sendle

9,078 reviews
Ad