Caring customer service
Efficient, on-time delivery
Reasonably priced services
Worst courier company
Package did not arrive on paid scheduled date. They used a third party courier aramex and neither company got back to me with any update after 4 days of continuously calling and emailing. Total lack of customer care or communication
Very Poor Handlers
Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.
Its taken almost 2 weeks to deliver a package from St Marys to Baulkham Hills, products required for my business, products ive since had to buy AGAIN from in-store to complete booked in jobs.
Late, Damaged and not a care in the world.
Accurate facts only, here goes:
Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot
Item arrive 3 days after that and was damaged with missing items from the box.
Asked customer service to start a claim. This is yet to happen.
All this for a 1-2 days transit.
Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.
Over all vey poor service and i will not use pack & send again.
Delivery dates provided were wrong twice, even when the second one was meant to be for the following day. Phone numbers don’t get answered. When I did get through the person couldn’t “see” my item details. It was only delivered finally after multiple phone calls, even though the store was 10 minutes away. Was the package sitting around the shelf while people looked at it!
Poor Service and poor response
If I could give minus 5 stars I would. My parcel was sent Dec 4 th from Sydney to Perth. Due Dec 9, 2020. Never arrived, tracking was useless so was customer service. My daughter called and was then told it would arrive on the Monday 15 th December, Nothing. Tracking was useless, we couldn't see where the package was. It took another week before we could find out where package was and it was still in Sydney!!!
They said clearly when we had package picked up it would be 5 days. Later they claim Covid and Xmas delays. Unacceptable. We kept tryi...ng to track and ask when will package arrive and were told on Dec 22 it would be by COB Dec 23. However nothing came and they said then close of business Dec 24. Nothing. I tried again follow up on Dec 27 and was told it was coming.......when next Xmas next year??? By Dec 29 still no response and no package. Called again on Dec 30 they said they would expedite to management. What management? Package finally arrived January 6 th 2021, more than 30 days after sending. I wouldn't use them again..............unreliable!!!!!!!!!!!!!
Late Delivery, poor tracking
Seller dropped off parcel at Pack and Send, Boronia Victoria to be sent to suburban Sydney on the morning of Friday 18 December. Tracking advice registered no movement. On morning of 21 December contacted Pack and Send Customer Service who explained that item may have not been dropped off by seller. Informed her that seller had dropped it off on Friday. Item not collected by courier until morning of 21 December. Tracking advice was that delivery expected on 22 December. Parcel did not arrive. On 23 December contacted Pack and Send Customer Ser...vice who said there were some delays due to Christmas. Tracking advice provided no update -still advising delivery on 22 December. Contacted Customer Service on 24 December, unable to provide any update except to advise that couriers were working over Christmas period to deal with backlog. Advised to check tracking advice for updates. Parcel not delivered and no update on online tracking. Contacted customer service on 29 December, she would request update from courier - which could take up to 24 hours. Online tracking updated on afternoon of 29 Dec with weight check and delivery date still listed as 22 December. Tracking advice updated around 7am 30 December to say item was out for delivery. Parcel finally delivered around 10am, although courier from Couriers Please did not bother to ring doorbell to let me know parcel had arrived. Customer service rang after parcel had been delivered to advise that parcel would be delivered today . Overall a disappointing service from Pack and Send. While I accept that this a busy time, other courier services I used in the past 10 days were able to deliver in a timely manner. Customer service could have been more proactive in escalating delay to Couriers Please. I would not recommend Pack and Send or Couriers Please based on this experience.
I won't use Pack & Send again
What a joke.
I bought something in Mid October and it arrived to Pack & Send on the 22nd December.
I could have walked from Norwood to Penrith in that time.
Absolutely disgusting service.
Where is the parcel?
I would not use this service again. The parcel was collected one day late. After collection the parcel was not trackable for 10 days until it was delivered. I had to make many phone calls and send emails. Customer service were ok but I could tell they were frustrated with me. I think it is better to use Australia Post.
MISLEAD ADVERTISING 1-2days delivery PAID took 5days
Even though the package was picked up on time, and arrived in great condition.
It took 5days to deliver and we had payed for 1-2days delivery. Did not receive accurate tracking details when item arrived in country of delivery. Customer service were rude and issue was never resolved.
Currently sitting at 8 days for a package to travel 25 minutes and now they can’t find it. Absolutely useless service! No idea how this was so hard to just get done.
Do not use Adelaide East Franchise
Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.
Waste of money
Ordered 2-3 day express service from Brisbane to Christchurch, package was picked up from Brisbane on time.
Package then sat in Auckland for two days with no contact regarding duties from UPS (pack and send sub contractor), UPS then couldnt locate the package as they had offloaded to another company. Pack and send tracking still showed as being in customs right until delivery was made on day 7.
Lazy service - won’t chase up with suppliers even though packages are late
I booked an interstate delivery of products from America.
Only 2/4 of the packages arrived and when I called pack and send to ask about the other two they simply stated to keep calling DHL or Couriers please cos they “didn’t know”
Instead of actually chasing this up and finding out where my items were they palmed it off to another company.
I won’t be using packnsend again... the fact I paid packnsend and they didn’t chase up with their supplier courier companies (I had to) is beyond poor service.
In summary - If I pay someone to take care of something for me and they don’t do that and get me to chase it up with the people they engaged it just makes me think why do I appoint this person
Questions & Answers
Why does my tracking say shipment on hold ?
PACK & SEND
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
PACK & SEND
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
PACK & SEND
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Are you guys able to send iphone to India ?
PACK & SEND
Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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