Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Very poor service
Booked collection for a package for local delivery
After 2 days collection didn't happen, so I dropped off the package to the local Pack and Send.
After 4 days the I checked the tracking number and the package was still was sitting at the local Pack and Send.
I called them and they were going to escalate it.
The package was finally delivered the following day.
Overall it took 1 week for a package to be delivered locally in within Melbourne.
Terribly slow and poor service.
Let down by the local agent.
I booked on Sunday for a Monday pickup. No one turned up. Waited all day Tuesday. Nothing. I phoned and was told there'd be someone there Wednesday. Nothing. I phoned again and was told that the local agent would be there on Thursday. Nothing. Pack and Send made some inquiries and I was told the local agent would pick up before 2pm Friday. The local agent finally showed at 10 minutes to 2pm. It was an extremely frustrating experience which became embarrassing for me as I couldn't give my customer any reasons for the delay. The people at the hel...p desk were great but they can only do so much. It appeared there was little support coming from the upper echelons. If not for the efforts of one help desk person who went the extra mile for me I believe the delay would've gone on into the following week. Hopefully this problem will get sorted but I doubt I'll be using Pack and Send for some time at least.
Despite booking well ahead, the item was not picked up for TWO days past the due date and only after two phone calls. Lots of apologies, little service and unreliable
Promised 2-3 days, took 10
Booked and collected the parcel and it was delivered to Melboune on a Tuesday but then took another week to get to the destination. My client was expecting the parcel and I promised a swift delivery - Pack & Send accepted no responsibility for the delay on their suppliers.
Price good, fast but
The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .
The courier service itself and track & trace information was an absolute disgrace...it was a complete shambles and no knew anything about where my urgent shipment was or when my customer would receive it!!!
I will never use Pack & Send again and will never recommend your services!!
The driver couldn't deliver in time becos he couldn't understand the address
The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.
Cheap and average
They're pretty poor, always subby to startrack or couriers please and 9/10 drivers are pathetic. Booked a parcel in one day and 3 days in a row they couldn't arrive to collect
Delays in pick up from pack and send store
The box I sent left the Balcatta store 7 days AFTER I dropped it off ... sadly it was my daughter’s birthday stuff arrived late ! Thirty words unhappy !!!! Really more annoyed
Extremely late delivery.... I had to call and email to get the updates.
It took 11 days to ship Sydney to Sydney package. I had to call and email to get the updates from customer rep. Never going to use this service again.
Terrible service, they play with your time. The couiers show up one day after the day acorded, I can not believed thay dont use the phone, what a waste of resources.
Awful, won't use again
From metro Vic to rural Vic, estimated delivery time two business days. On the afternoon of the third day I called to see where it was, only to be told they had outsourced the delivery to another company. 'Unfortunately your package won't be delivered for another two days as it's a rural area", but wouldn't give me the name of the other company, so I couldn't even make alternate arrangements to pick up at the depot. Really disappointed.
Drop my package at pack & send on Thursday, & they forgot to pick up, checked website on Tuesday morning next week & my package still sitting at pack & send, I contacted customer service asking for pick up asap, the good news is they could pick up on that day. I can't imagine if I didn't contact pack & send, may be my package has never pick up.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Delivery delays, no communication, extra charges
Collection was late and only occurred after multiple emails from me following up.
Delivery was 6 weeks late.
Additional charges for parcel applied after 6 weeks sitting in international depot, when I had correctly measured when ordering. No choice but to pay when the parcel was sitting in international depot - talk about blackmail!
Multiple customs issues which took weeks to resolve with absolutely no communication from Pack&Send. I had to liaise direct with DHL Fiji with no assistance.
Very poor service.
Fee did not stack up as competitive once delays and additional charges were included.
Not a great pick up
This time we can’t give the usual 5 stars, as our parcel was not picked up. In fact it was was not picked up twice - even after we rang and emailed to complain the first time.
Hopefully the service will be better next time.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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