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PACK & SEND
4.5 from 4,812 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

1.3

14 reviews
4
(0)
3
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2
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Reviewer Photos & Videos

  • Thumbnail
  • Verified

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Lil

LilGreater Melbourne (Outer), VIC

  • Verified

First time customer. Not impressed.

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
Lil
Lil
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breen.delfino

breen.delfinoSouth East Queensland, QLD

  • Verified

Late, Damaged and not a care in the world.

published

Accurate facts only, here goes:

Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot

Item arrive 3 days after that and was damaged with missing items from the box.

Asked customer service to start a claim. This is yet to happen.

All this for a 1-2 days transit.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
breen.delfino
breen.delfino

I have emailed customer service last week with the details.

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Review collected in partnership with PACK & SEND

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Devyank Kerni

Devyank KerniSydney, NSW

  • Verified

Didn’t expect this from Pack and Send

published

I sent one parcel from Australia to India around 30 August and my brother received it in mid October. This was the first time I was doing it. I was advised by pack and send that there are few items that I can’t send to India for example, perfume. I went back to the office and took off the item and I specifically told the guy to update my final amount however he didn’t. It was stuck at Indian customs for a month because of the mismatch in the price value. I have to pay a lot of duty tax just because the guy in the pack and send department did not take the effort to rectify my final value price. Terrible Service by Pack and Send.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Bob

BobCentral Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified

Poor customer service and slow service

published

Item took over a week from Rockhampton to Sydney, then another 2 weeks to get to the destination, when I paid for a 3 days services . Service is poor, your stating on your website, that there is no delays
When contacting pack and send about where my package was, as it sat in at Kenner in the USA for over a week, pack and send sent me emails to contact dhl, why would I contact dhl , when my contract is with pack and send , this is very poor customer service

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Bob
Bob

There was no payment of duties to pay, the item was going back to the manufacturer for repair, my name isn’t bob

PACK & SEND
CustomerCare P.PACK & SEND

Sorry - that was name showing on the review account. Let us know if we can assist you further, as above.

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Review collected in partnership with PACK & SEND

  • Verified

Worse than bad, ILLEGAL

published

Our 13 boxes that we shipped from Brisbane to Canada arrived months late, we were told the "secure" warehouse was broken into, ALL our personal belongings were stolen including jewelry, computers, laptops etc. Instead of contacting us, they repacked the boxes with stuff that was left on the floor of the warehouse and shipped it to us. After months of not having our belongings, we opened our 13 boxes of useless garbage. Pack & Send refused responsibility and did not compensate us either. Do not use Pack @ Send.

  • Thumbnail
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Graham Walling

Graham WallingSydney, NSW

  • Verified

item damaged on receipt, no one interested

published

14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with PACK & SEND

Phyl

PhylPerth, WA

  • 3 reviews

Do not use Adelaide East Franchise

published

Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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C Z.

C Z.

  • 2 reviews
  • 1 like
  • Verified

Do not go to Mt Waverley branch, guy in charge will rip you off

published

Do not go to Mt Waverley branch, guy in charge will rip you off after accepting the parcel and charge you extra. Been sending parcel for years with no issues, always dropped off at P&S Rowville, first time here and was charged extra after the guy said all was ok. I see see this location is not CLOSED

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Anna C.

Anna C.South East Queensland, QLD

A 4-month long Nightmare

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Anna C.
Anna C.
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Randal Newton-John

Randal Newton-JohnCentral Highlands and Goldfields, VIC

  • Verified

Very bad service

published

Package took over 2 weeks to deliver. It was on a delivery truck 3 times but somehow never made it to it’s destination . Took a lot of stressful calls over more than a week to sort out. Had to escalate to a supervisor who initially wouldn’t talk to me ! Package finally arrived broken . Never again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Lazy service - won’t chase up with suppliers even though packages are late

published

I booked an interstate delivery of products from America.
Only 2/4 of the packages arrived and when I called pack and send to ask about the other two they simply stated to keep calling DHL or Couriers please cos they “didn’t know”
Instead of actually chasing this up and finding out where my items were they palmed it off to another company.
I won’t be using packnsend again... the fact I paid packnsend and they didn’t chase up with their supplier courier companies (I had to) is beyond poor service.

In summary - If I pay someone to take care of something for me and they don’t do that and get me to chase it up with the people they engaged it just makes me think why do I appoint this person

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Janet J.

Janet J.Western Australia

  • Verified

Misguided info, hidden costs, stolen items

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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DO NOT USE!!!

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mason. We are sorry to hear of your experience. Would you mind contacting customerservice@packsend.com.au with more details regarding your shipment? Go Logistics is not one of our carrier partners and we would like to investigate this further.

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

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Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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