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PACK & SEND
4.5 from 4,819 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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  • Verified

The driver couldn't deliver in time becos he couldn't understand the address

published

The address was proved to be sufficient and correct but becos of the driver's inability to deliver to the correct business address we didn't receive it in time for a conference. Will never use this service again for business purposes.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Andrew Black

Andrew BlackGreater Melbourne (Outer), VIC

  • Verified

Cheap and average

published

They're pretty poor, always subby to startrack or couriers please and 9/10 drivers are pathetic. Booked a parcel in one day and 3 days in a row they couldn't arrive to collect

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Matt Pavlenko

Matt PavlenkoPerth, WA

Delays in pick up from pack and send store

published

The box I sent left the Balcatta store 7 days AFTER I dropped it off ... sadly it was my daughter’s birthday stuff arrived late ! Thirty words unhappy !!!! Really more annoyed

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Vivek Gupta

Vivek GuptaSydney, NSW

  • Verified

Extremely late delivery.... I had to call and email to get the updates.

published

It took 11 days to ship Sydney to Sydney package. I had to call and email to get the updates from customer rep. Never going to use this service again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Juan

JuanPerth, WA

  • Verified

Bad services

published

Terrible service, they play with your time. The couiers show up one day after the day acorded, I can not believed thay dont use the phone, what a waste of resources.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

St G

St GGreater Melbourne (Metropolitan), VIC

  • Verified

Awful, won't use again

published

From metro Vic to rural Vic, estimated delivery time two business days. On the afternoon of the third day I called to see where it was, only to be told they had outsourced the delivery to another company. 'Unfortunately your package won't be delivered for another two days as it's a rural area", but wouldn't give me the name of the other company, so I couldn't even make alternate arrangements to pick up at the depot. Really disappointed.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
St G
St G

AUW039763680

PACK & SEND
CustomerCare P.PACK & SEND
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Anton Santoso

Anton SantosoPerth, WA

  • Verified

Excellent

published

Drop my package at pack & send on Thursday, & they forgot to pick up, checked website on Tuesday morning next week & my package still sitting at pack & send, I contacted customer service asking for pick up asap, the good news is they could pick up on that day. I can't imagine if I didn't contact pack & send, may be my package has never pick up.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

  • Verified

Delivery delays, no communication, extra charges

published

Collection was late and only occurred after multiple emails from me following up.

Delivery was 6 weeks late.

Additional charges for parcel applied after 6 weeks sitting in international depot, when I had correctly measured when ordering. No choice but to pay when the parcel was sitting in international depot - talk about blackmail!

Multiple customs issues which took weeks to resolve with absolutely no communication from Pack&Send. I had to liaise direct with DHL Fiji with no assistance.

Very poor service.

Fee did not stack up as competitive once delays and additional charges were included.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
WVP Secretary
WVP Secretary
PACK & SEND
CustomerCare P.PACK & SEND

Totally understandable. Do you mind providing your AUW booking number and I will look into this further. Thank you.

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Review collected in partnership with PACK & SEND

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Downunder Cosy Cubbies

Downunder Cosy CubbiesGreater Melbourne (Outer), VIC

  • Verified

Not a great pick up

published

This time we can’t give the usual 5 stars, as our parcel was not picked up. In fact it was was not picked up twice - even after we rang and emailed to complain the first time.
Hopefully the service will be better next time.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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  • Verified

May as well use AusPost

published

The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.

The staff on the phone were helpful and polite.

The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Would give 0 stars if I could

published

No courier turned up on the scheduled pick up day, leaving me sitting at home all day twiddling my thumbs. Then the boxes took over a week to be shipped to the destination, when the quoted time was 2-3 days. The tracking code showing no information. When the shipment finally arrived only 3 of 4 boxes showed up, the 4th box still hasn’t been located. Horror scenes, never again

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Emma Bignell

Emma BignellIllawarra, NSW

  • Verified

Website easy to use, affordable and fairly good service

published

Apart from the Courier not collecting the packages on time (4 days late!) the overall service I received was really good. The packages were delivered interstate the very next day though - faster than expected!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Malcolm P.

Malcolm P.Sydney, NSW

  • Verified

Appalling - Slow delayed - no communication

published

Package left at pack n send shop and not picked up by courier for 3 weeks
Unable to track
Terrible service
Took 4 weeks to send item from bondi to south Australia
No communication

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Matt OBriwn

Matt OBriwnGreater Melbourne (Metropolitan), VIC

  • Verified

Very very poor service

published

The boxes were not picked up on the day, I called and they were not picked up the next day, in the end many calls and it was 9 days later they were collected.
I will let everyone know how unreliable your company is and I will not use pack and send again

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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BDel

BDelCanberra 2600, ACT

  • Verified

Slow and hidden admin charges

published

I booked an express delivery to Canada (2 days delivery) for a gift which took 9 days to deliver. The recipient was charged a DHL ‘admin fee’ on top of govt taxes which I was not made aware of at time of sending and which cost almost as much as the original courier charge. No explanation from P&S. Really poor service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND

Hi BDel, We are sorry to hear of this event and would like to assist you with further information regarding the admin fee. Please DM us with your tracking number plus the above information and we will contact DHL for further information.

BDel
BDel
PACK & SEND
CustomerCare P.PACK & SEND

I will see what I can find out given the information available.

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Scott Cussen

Scott CussenSydney, NSW

  • Verified

Not good

published

Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.

Over all vey poor service and i will not use pack & send again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Unhappy customer

Unhappy customerSydney, NSW

  • Verified

Will never use again!

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Unhappy customer
Unhappy customer
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Brian

Brian

  • 2 reviews
  • 3 likes
  • Verified

Five weeks for domestic delivery

published

Decided to give Pack and Send a go. Never, ever again. Five weeks for domestic delivery is unacceptable. Five weeks from metro Melbourne to northern NSW. I called on four occasions to ask for an investigation into my parcel. On every occasion I was told “we’ll look into it and get back to you”. No one ever called me back. Christmas has been the same date for 2021 years. Your company should prepare for Christmas parcel surges. Your website still states “two days extra” may be required due to the Christmas surge. Two days? Try five weeks.

  • Thumbnail
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Tim Keats

Tim KeatsPerth, WA

Bloody awful

published

Delivery dates provided were wrong twice, even when the second one was meant to be for the following day. Phone numbers don’t get answered. When I did get through the person couldn’t “see” my item details. It was only delivered finally after multiple phone calls, even though the store was 10 minutes away. Was the package sitting around the shelf while people looked at it!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
Tim Keats
Tim Keats
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Very poor service

published

My package took 4 over weeks to deliver to Perth from Canberra. Their SLA was 5 days for the delivery and it took more than 20 days. The problem is their partner Couriers Please list the package for several weeks!

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrew, We acknowledge the delay you've experienced in receiving your goods and apologise for the inconvenience that you have experienced. We appreciate your patience as our Customer Service team worked to resolve the matter for you.

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Review collected in partnership with PACK & SEND

Page 1 of 4
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Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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