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PACK & SEND
4.5 from 4,798 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Steve S.

Steve S.

  • 2 reviews
  • Verified

Paid for express delivery and parcel was not picked up on the requested day

published

I paid for express delivery. The parcel was not picked up. I followed this up with an email and the parcel was picked up the next day. No compensation or anything else was offered.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
3 comments
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, We apologise for day's delay in collection. So that we can investigate, please email us at customerservice@packsend.com.au and advise your tracking number plus all the relevant details.

Steve S.
Steve S.
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the feedback Steve. We'll be sure to advise the courier responsible for the collection.

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Review collected in partnership with PACK & SEND

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Andrew Black

Andrew BlackGreater Melbourne (Outer), VIC

  • Verified

Cheap and average

published

They're pretty poor, always subby to startrack or couriers please and 9/10 drivers are pathetic. Booked a parcel in one day and 3 days in a row they couldn't arrive to collect

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Graham Brown

Graham BrownSouth East Queensland, QLD

  • Verified

Service has deteriorated.

published

Parcel took a week from Gold Coast to Brisbane. Parcel was accepted by the depot, after 3 days and no news I was told that the parcel was rewrapped, which was unnecessary, We have been sending parcels wrapped in this way for 19 years, with Pack & Send and other couriers, Fastway, Aramex, Australia Post and others. I should have been told this when dropping off at depot, not after 3 Days. Then there is "Couriers Please" who took another 3 days with incorrect tracking information. We have previously experienced problems with "Couriers Please" and an alternative carrier should be used by pack and send.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

April M.

April M.Central Queensland, QLD

  • 2 reviews

Mackay franchise a joke

published

Paid $93 to send a parcel to a friend in Melbourne, which was still going to take 5 days to arrive by truck plus w/e. I drove in specially to the shop at 12 so and was told couriers picked up in the afternoon. Also insurance was only available if it went to another Pack & Send instead of their home. Called the next day to get a tracking number as of course the owner who 'bought herself a job' got my name & email wrong. Turns out the parcel was not sent & would go this afternoon, so losing 2 more days. Funny how their scales had the parcel 0.7kg heavier than my home scales too.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Ross Mcleod

Ross McleodGreater Melbourne (Inner), VIC

  • Verified

Terrible pick up service by Couriers Please - allocated shipper.

published

No our item was not picked up on time and still currently waiting for pickup after 3 days. We had notified you that the parcel was not picked up and we were told it was reallocated for pickup the next day. Again the parcel was not picked, again we notified you, again the parcel was supposed to be reallocated and once again we are still waiting for an express service pickup. NOT impressed at all.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Matt Pavlenko

Matt PavlenkoPerth, WA

Delays in pick up from pack and send store

published

The box I sent left the Balcatta store 7 days AFTER I dropped it off ... sadly it was my daughter’s birthday stuff arrived late ! Thirty words unhappy !!!! Really more annoyed

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Lil

LilGreater Melbourne (Outer), VIC

  • Verified

First time customer. Not impressed.

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
1 comment
Lil
Lil
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Vivek Gupta

Vivek GuptaSydney, NSW

  • Verified

Extremely late delivery.... I had to call and email to get the updates.

published

It took 11 days to ship Sydney to Sydney package. I had to call and email to get the updates from customer rep. Never going to use this service again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Jennifer Hall

Jennifer HallGreater Melbourne (Metropolitan), VIC

  • Verified

Very slow

published

As the online bookings default to fastway I have no option to choose the carrier. To choose the carrier I have to go into the P&S depot which results in 4 x the online cost. Fastway have proven to be unreliable and very slow

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Juan

JuanPerth, WA

  • Verified

Bad services

published

Terrible service, they play with your time. The couiers show up one day after the day acorded, I can not believed thay dont use the phone, what a waste of resources.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

St G

St GGreater Melbourne (Metropolitan), VIC

  • Verified

Awful, won't use again

published

From metro Vic to rural Vic, estimated delivery time two business days. On the afternoon of the third day I called to see where it was, only to be told they had outsourced the delivery to another company. 'Unfortunately your package won't be delivered for another two days as it's a rural area", but wouldn't give me the name of the other company, so I couldn't even make alternate arrangements to pick up at the depot. Really disappointed.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
St G
St G

AUW039763680

PACK & SEND
CustomerCare P.PACK & SEND
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Sendle

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  • Verified

Delivery delays, no communication, extra charges

published

Collection was late and only occurred after multiple emails from me following up.

Delivery was 6 weeks late.

Additional charges for parcel applied after 6 weeks sitting in international depot, when I had correctly measured when ordering. No choice but to pay when the parcel was sitting in international depot - talk about blackmail!

Multiple customs issues which took weeks to resolve with absolutely no communication from Pack&Send. I had to liaise direct with DHL Fiji with no assistance.

Very poor service.

Fee did not stack up as competitive once delays and additional charges were included.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND
WVP Secretary
WVP Secretary
PACK & SEND
CustomerCare P.PACK & SEND

Totally understandable. Do you mind providing your AUW booking number and I will look into this further. Thank you.

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Review collected in partnership with PACK & SEND

Grant R.

Grant R.Sydney, NSW

Slow service

published

Its taken almost 2 weeks to deliver a package from St Marys to Baulkham Hills, products required for my business, products ive since had to buy AGAIN from in-store to complete booked in jobs.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Would give 0 stars if I could

published

No courier turned up on the scheduled pick up day, leaving me sitting at home all day twiddling my thumbs. Then the boxes took over a week to be shipped to the destination, when the quoted time was 2-3 days. The tracking code showing no information. When the shipment finally arrived only 3 of 4 boxes showed up, the 4th box still hasn’t been located. Horror scenes, never again

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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breen.delfino

breen.delfinoSouth East Queensland, QLD

  • Verified

Late, Damaged and not a care in the world.

published

Accurate facts only, here goes:

Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot

Item arrive 3 days after that and was damaged with missing items from the box.

Asked customer service to start a claim. This is yet to happen.

All this for a 1-2 days transit.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
breen.delfino
breen.delfino

I have emailed customer service last week with the details.

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Review collected in partnership with PACK & SEND

Malcolm P.

Malcolm P.Sydney, NSW

  • Verified

Appalling - Slow delayed - no communication

published

Package left at pack n send shop and not picked up by courier for 3 weeks
Unable to track
Terrible service
Took 4 weeks to send item from bondi to south Australia
No communication

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Matt OBriwn

Matt OBriwnGreater Melbourne (Metropolitan), VIC

  • Verified

Very very poor service

published

The boxes were not picked up on the day, I called and they were not picked up the next day, in the end many calls and it was 9 days later they were collected.
I will let everyone know how unreliable your company is and I will not use pack and send again

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Sendle

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BDel

BDelCanberra 2600, ACT

  • Verified

Slow and hidden admin charges

published

I booked an express delivery to Canada (2 days delivery) for a gift which took 9 days to deliver. The recipient was charged a DHL ‘admin fee’ on top of govt taxes which I was not made aware of at time of sending and which cost almost as much as the original courier charge. No explanation from P&S. Really poor service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
3 comments
PACK & SEND
CustomerCare P.PACK & SEND

Hi BDel, We are sorry to hear of this event and would like to assist you with further information regarding the admin fee. Please DM us with your tracking number plus the above information and we will contact DHL for further information.

BDel
BDel
PACK & SEND
CustomerCare P.PACK & SEND

I will see what I can find out given the information available.

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Review collected in partnership with PACK & SEND

Scott Cussen

Scott CussenSydney, NSW

  • Verified

Not good

published

Delivey was very late (nearly a month), had to make alot of calls to find out where it was and chase it up and no one ever called be back (4 times i was told i would be called back) the 5th time i spoke with a manager and she did return my call.

Over all vey poor service and i will not use pack & send again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 5
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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