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PACK & SEND
4.5 from 4,819 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Arnie

ArnieGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Normally good, but not this time ...

published

Normally I am happy with using Pack and send, and their choice of courier company. However, this time Couriers please was used for a delivery from Melbourne to Perth. It was picked up 11th December and the first attempt at delivery was the 18th January! After a number of phone calls to P&S to ask the courier to attempt re-delivery, one more attempt failed, multiple shuffling between depots, and the parcel was eventually delivered on the 11th February!
Thank you to Pack & Send for helping to sort this out, but the choice of courier this time was not a good one.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Anton Santoso

Anton SantosoPerth, WA

  • Verified

Excellent

published

Drop my package at pack & send on Thursday, & they forgot to pick up, checked website on Tuesday morning next week & my package still sitting at pack & send, I contacted customer service asking for pick up asap, the good news is they could pick up on that day. I can't imagine if I didn't contact pack & send, may be my package has never pick up.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Marcus Ward

Marcus WardPerth, WA

  • Verified

Slow Service

published

Document collected on the 23/12/2020, but wasn't delivered until the 4/01/2021. I paid for express service which obviously wasn’t provided.

Very disappointed as it was an important delivery of my passport for Visa Approval.

Document was returned via Australia Post Express service and took 1 day from Canberra.

1 star for pickup, and 1 star for actually delivering the Document to the receivers address.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Michael

MichaelGreater Melbourne (Inner), VIC

  • Verified

Receiving was more difficult than sending.

published

I was not asked for any H/S and invoicing details posting from Australia to Vietnam, and it was via DHL which made it worse. DHL Vietnam withheld the parcel for more than a week asking for random bits of information and invoices for a box of personal Christmas gifts to my partner. Most of them had no invoices. I was slugged with unreasonable import taxes (more than the cost of the gifts and $120 postage costs combined) before the parcel was released by customs. Beware of Pack & Send using DHL. I wish Pack & Send asked for these details at the time of booking, as there were just plain text boxes at the time of self-service labelling and booking online.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

owenderrick

owenderrickNorth Queensland, QLD

  • 3 reviews
  • Verified

Made many promises but...

published

Package arranged fir pickup on Thursday but did not go until a week later. Said they would overcome address issue immediately but had to call up another 2 times to get the courier to pick up even though they clearly had my phone number. Reason - Couriers do not have work mobiles???
Friendly enough, just breakdown in communication between P&S and couriers.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Owen, We appreciate you sharing the details of your recent delivery experience. We will definitely pass your feedback through to the operations team involved and use your feedback as an opportunity to improve.

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Review collected in partnership with PACK & SEND

Helen S

Helen SGreater Melbourne (Metropolitan), VIC

  • Verified

Inefficient

published

After repeated emails and phone calls package was picked up at the end of 3 days of staying at home and waiting!!!! It then took 2 weeks to be delivered to address in Perth after my daughter phoning the depot. Although I did not specify that parcel had to be signed for they did not leave package on first attempt because no one was home. Apologies plenty but chaotic and no organizing capability that I could see. Will ever use again.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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Adrian

AdrianSydney, NSW

  • 2 reviews
  • Verified

Picked the delivery 3 days late.

published

The delivery was supposed to be picked on Friday morning and they didn't pick it until Monday afternoon. I had to call them 3 times to arrange this instead of the other way around. Poor service.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Was good but disappointing service this time

published

Booked 2-3 day job 1/10 received 9/10
In system- but not collected
Emailing was a quick turnaround which I appreciated, this was done 2x including apologies. Costing good, moving forward I would still give them last chance

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Deanna Howell

Deanna HowellPerth, WA

  • Verified

Failed to meet expectations

published

I needed a package to be delivered to an address that was 44 kms away by the Friday. I arranged online but to make sure I dropped it off at a Pack & Send on the Wednesday - rather than have it picked up at my address, therefore saving a step. The internet booking said 0 to 1 days for delivery. So I gave plenty of leeway for a Friday delivery. It arrived the following Wednesday - a week later. The package was needed for the weekend - total fail.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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breathe

breatheTasmania

  • Verified

Parcel to Japan

published

Website said delivery to Japan 2-3 days. Actual time taken 2 weeks. Paid twice Aust post rates for the service. Chose to send via Pack n Send due to Aust Post delay in getting original shipment to customer. Aust Post arrived there before Pack n Send did:(

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
breathe
breathe
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Review collected in partnership with PACK & SEND

  • Verified

Late pickup by more than a day, driver could not follow directions.

published

Pickup of item was a window from 12pm to 5pm. When the driver did not arrive, I called P&S and they told me hours would extend to 7pm that day. The driver did not arrive. 7 hour window that I had to be available.
Next day around 2pm driver arrives. Opening the front gate. The directions are to call me at the gate. I have Irish Wolfhounds. I keep the front gate secure at all times. The driver by not following directions had the potential to let my hounds out. A nightmare situation. I would only use P&S again in an emergency. I paid for a service, and I was let down on the 2 key points. Timely pickup. And following directions. Neither were achieved.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
6 comments
PACK & SEND
CustomerCare P.PACK & SEND
Anthony Clare
Anthony Clare
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Frustrating but cheaper than Australia Post

published

On line self serve is simple and easy to follow. Drop off terrific. Parcel tracking is terrible. Parcel arrived 5 days after the stated arrival date. Delivery guy was great - remembered my parents, friendly service, thank you.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Novar, Thanks so much for taking the time to review your experience with Pack & Send. We really appreciate the great feedback you have given us and will definitely pass the comments regarding tracking onto our team for consideration.

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Review collected in partnership with PACK & SEND

Sendle

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Alan J Beales

Alan J BealesPerth, WA

  • Verified

Incompetent middlemen

published

Following the day the parcel was picked up, there was absolutely zero tracking information from your carrier until the parcel arrived at its destination.
This type of silence is unacceptable. What is the point of you saying I can track the parcel when I can't. Your employee explained to me that maybe the carrier did not have the equipment to ensure a flow of information. THEN, DON'T USE THEM. They are spoiling your reputation.
I have given 1 star for prompt collection, and another star for actual delivery, but in between the service was rubbish.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Delivery Arrived in Good ConditionYes
2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Alan J Beales
Alan J Beales
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Review collected in partnership with PACK & SEND

Cols300

Cols300Central Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like
  • Verified

Poor service

published

I used the online self service to organise a package pick up.
It was scheduled for pick up on the 30/04, it was not getting picked up from my address so I needed to organise a day that would suit the 3rd party.
To cut a very long story short, after numerous emails and calls to pack and send the package finally got picked up on the 07/05.
I know pack and send rely on other courier company’s but it was a very frustrating event

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cols, We do apologise for what has occurred here and understand your dissatisfaction. We've taken note of the points you've raised to take up directly with our team to take as an opportunity for improvement in the future.

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Review collected in partnership with PACK & SEND

Georgina Hilder

Georgina HilderSouth East Queensland, QLD

  • Verified

They don't collect

published

My last two orders were booked, paid for, and then no one came to collect them for days. I had to remind them that I had a package ready for collection.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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chris

chrisSydney, NSW

  • Verified

A lot of improvement needed!

published

Staff in store were not helpful and sent me away due to a label being too small. The label was printed as it arrived in the email, so perhaps they should arrive in the correct size... or with some sizing guidelines!!
Parcel then sat for 2 days in store before being logged and a further day before being collected by the courier. So the 2 day delivery ended up being over 7 days.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Zidars Delgado

Zidars DelgadoSydney, NSW

  • Verified

Parcel got lost and there was no communication on P&S side to let me know. parcel took over 2 weeks to arrive

published

notably, package was sent during COVID-19 season, however, pack and send lacked communication in advising of status of the package once the tracking on line, became stagnant with no update. a simple email, call or even text would have sufficed, but alas, I was made to do all the chasing.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Colin

ColinGreater Melbourne (Inner), VIC

  • Verified

Not one to depend upon

published

Would not rely on this service if you require a speedy pickup. Couriers were repeatedly booked and did not show. The staff were pleasant to deal with but clear that they had no real means of escalation. Finally dealt with by very helpful staff member about a week after it was due. I had booked after another company had let me down- this was more expensive and was not an improvement in service quality.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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8,927 reviews
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  • Verified

Good service let down by disinterested local agent

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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