PACK & SEND

Rather accept the nearly $500 to ship a guitar they added another $40 to it.
More f----ing hoopos when they kept contacting me for more, more, more, ridiculous information.
Way to expensive and inconvenient. Hope to never have to use them again. Terrible and inconvenient.
Not customer oriented in the least!

It took two weeks and 8 requests for the consignment to be collected with very poor response time from Pack n Send. Once the parcels were eventually delivered only 2 of the 3 made it. I would suggest going with a different provider.

Promised pick up date then missed it, was rude when I queried it then took 2 weeks to get to the customer
Disgusting rude and unprofessional and not caring, rude

Sent 3 large boxes (85kg) of personal goods when moving interstate. No tracking updates were provided post pickup, and when boxes didn’t arrive within the week, I contacted the customer service. Initially I was referred to the franchise I sent through, and I was told the boxes would arrive that day. When they did not I contacted customer service again and they confirmed my boxes could not be located and so depot searches were conducted over the next week with no result. Then without any notification, 3 weeks after being sent I found my boxes ne...

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

RE: AUW0402228E9

I chose to pay over twice that of Australia Post's fee to send a letter using Pack & Send's express document option from Melbourne to Davao (in the Philippines) owing to the promised expedience with which the letter would be delivered. To quote your own website -

'PACK & SEND specialises in the urgent courier delivery to the door to virtually anywhere in the world. We safely and securely courier items such as tenders, artwork, banking, legal documents, promotional material and business correspondence.'

The online booking in...

I sent one parcel from Australia to India around 30 August and my brother received it in mid October. This was the first time I was doing it. I was advised by pack and send that there are few items that I can’t send to India for example, perfume. I went back to the office and took off the item and I specifically told the guy to update my final amount however he didn’t. It was stuck at Indian customs for a month because of the mismatch in the price value. I have to pay a lot of duty tax just because the guy in the pack and send department did not take the effort to rectify my final value price. Terrible Service by Pack and Send.

Item took over a week from Rockhampton to Sydney, then another 2 weeks to get to the destination, when I paid for a 3 days services . Service is poor, your stating on your website, that there is no delays
When contacting pack and send about where my package was, as it sat in at Kenner in the USA for over a week, pack and send sent me emails to contact dhl, why would I contact dhl , when my contract is with pack and send , this is very poor customer service

Our 13 boxes that we shipped from Brisbane to Canada arrived months late, we were told the "secure" warehouse was broken into, ALL our personal belongings were stolen including jewelry, computers, laptops etc. Instead of contacting us, they repacked the boxes with stuff that was left on the floor of the warehouse and shipped it to us. After months of not having our belongings, we opened our 13 boxes of useless garbage. Pack & Send refused responsibility and did not compensate us either. Do not use Pack @ Send.

Do not go to Mt Waverley branch, guy in charge will rip you off after accepting the parcel and charge you extra. Been sending parcel for years with no issues, always dropped off at P&S Rowville, first time here and was charged extra after the guy said all was ok. I see see this location is not CLOSED

On 23rd August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me to send two big parcels from Brisbane to Toronto (Invoice number: AU-SPHL01470812). As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that ...

Package took over 2 weeks to deliver. It was on a delivery truck 3 times but somehow never made it to it’s destination . Took a lot of stressful calls over more than a week to sort out. Had to escalate to a supervisor who initially wouldn’t talk to me ! Package finally arrived broken . Never again.