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PACK & SEND
4.5 from 6,396 reviews · View Statistics
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Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Peter
PeterCanberra 2600, ACT
  • Verified

Very disappointing

published

While the parcel was picked up on time, the delivery was not as expected. I paid for next day service and this did not eventuate. The online tracking system gave very little information. I called the contact number and spoke to someone who said they would follow up and advise me when to expect the delivery. Disappointingly this did not happen. The parcel arrived three days later.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Marty K
Marty KAdelaide
  • 4 reviews
  • 1 like
  • Verified

Helpful staff but painfully slow delivery

published

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Paul
Paul
  • 6 reviews
  • 2 likes
  • Verified

Poor service all round

published

Package wasn’t picked up 4 days after booking after being escalated and promises made it would be pick up that day. Finally had to drop it off at a depot for it to actually ship and then almost at 2 weeks to go from sydney to Newcastle. The standard covid excuse and lead up to Xmas offered. Wasn’t overly impressed.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Paul S.
Paul S.Perth, WA
  • Verified

website deceptive regarding delivery times

published

Actually delivery windows hidden in pop ups, not visible on booking page. Needs to be rectified as is misleading.
Rude and condescending staff at call centre. ([Names Removed]).
Tony at management was more interested in my issue and not rude at all.
Parcel not delivered within delivery window.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Sukanta Shill
Sukanta ShillSouthwest, VIC
  • 2 reviews
  • Verified

Good

published

Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Nathan Crampton
Nathan CramptonMurray Region, NSW
  • Verified

Nice idea let down

published

Pick up was set for a Thursday. the package was finally picked up after almost a week.
The delivery was supposed to be 1-3 days, not having the package picked up for almost a week is very disappointing. Customer service was very helpful with my complaints and offered help when needed.
Once the package was picked up delivery was fast.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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  • Verified

Disappointing experience (due to the carrier though)

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Allstar234
Allstar234Sydney, NSW
  • 4 reviews
  • Verified

Unreliable

published

Despite booking well ahead, the item was not picked up for TWO days past the due date and only after two phone calls. Lots of apologies, little service and unreliable

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Mark55
Mark55Sydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

Promised 2-3 days, took 10

published

Booked and collected the parcel and it was delivered to Melboune on a Tuesday but then took another week to get to the destination. My client was expecting the parcel and I promised a swift delivery - Pack & Send accepted no responsibility for the delay on their suppliers.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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  • Verified

Price good, fast but

published

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Chiho Li
Chiho Li

I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.

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  • Verified

Absolutely awful

published

Had to call four times, took 3 attempts to even get the courier to collect the package. Then it was left in an unsafe place downstairs in the building, well after the estimated delivery date, and not at our office as instructed.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Anton Santoso
Anton SantosoPerth, WA
  • 2 reviews
  • Verified

Excellent

published

Drop my package at pack & send on Thursday, & they forgot to pick up, checked website on Tuesday morning next week & my package still sitting at pack & send, I contacted customer service asking for pick up asap, the good news is they could pick up on that day. I can't imagine if I didn't contact pack & send, may be my package has never pick up.

  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

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  • Verified

May as well use AusPost

published

The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.

The staff on the phone were helpful and polite.

The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Marcus Ward
Marcus WardPerth, WA
  • Verified

Slow Service

published

Document collected on the 23/12/2020, but wasn't delivered until the 4/01/2021. I paid for express service which obviously wasn’t provided.

Very disappointed as it was an important delivery of my passport for Visa Approval.

Document was returned via Australia Post Express service and took 1 day from Canberra.

1 star for pickup, and 1 star for actually delivering the Document to the receivers address.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

David Ius
David IusSydney, NSW
  • Verified

Good to deal with but poor choice of delivery partners.

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Get an answer from our members and PACK & SEND representatives

Details · 

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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Extra Information

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PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019. Learn more

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Sendle so easy!

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Preparation for pickup was easy. Parcel picked up next morning. Received at interstate destination the next day! So quick and fuss-free! This is what... Read full review

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A lot quicker than Australia Post.

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