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Pros
- 4 reviews
- 1 like
- Verified
Helpful staff but painfully slow delivery
Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!
Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Good
Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.
Hi Sukanta, We’re sorry to hear of the inconvenience that you recently experienced with your delivery. Our carriers are experiencing higher than normal freight volumes and are working overtime to comp...
Read morelete deliveries. We do apologise for the delays you’ve experienced and appreciate your patience at this busy time.Review collected in partnership with PACK & SEND
- 2 reviews
- Verified
Arrived quickly once it was picked up
I organised on a Sunday for the parcel to be picked up on the Monday from 4169 and sent to 2479. I did this online. The parcel wasn't picked up on the Monday so I ran them on the Monday evening. They had to redo the booking. The parcel was picked up on the Tuesday around 11am and was delivered to 2479 24 hours later. The actual delivery time was good, but was disappointed about pickup as I couldn't have a shower or go out as didn't want to miss the courier.
Thank you for your feedback and we apologise your consignment wasn't collected on the scheduled date. Due to extended COVID-19 restrictions and state-based lockdowns, the national freight network is e...
Read morexperiencing higher than normal parcel volumes right now. As a result, you may experience unavoidable delays to domestic collections in some areas. We are glad to know your consignment shipped quickly and hope we do see you again soon.Review collected in partnership with PACK & SEND
- Verified
Disappointing experience (due to the carrier though)
I thought I'd give Pack & Send a go after seeing lots of good reviews (especially regarding the local franchisee). However, for convenience I just used the online service to deliver a package 25km from my home before father's day. Unfortunately for me Pack & Send used Fastway/Aramex as the carrier for this delivery. I hadn't had good experiences with Fastway in the past and you only need to check their reviews to see how consistently poor their service is. (This site alone has almost 8000 reviews averaging 1 star).
Booked the service on 30th Au...
Hi PattP, We’re sorry to hear of the inconvenience that you recently experienced with your collection. Fastway, as with other carriers, is experiencing higher than normal freight volumes and the drive...
Read morers are working overtime to complete deliveries. Thank you for acknowledging that our Customer Service team did it's best to resolve the situation for you. We do apologise for the delays you’ve experienced and we look forward to helping you again in the future.Review collected in partnership with PACK & SEND
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- Verified
Price good, fast but
The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .
Thank you for your feedback and we are truly sorry for the inconvenience caused. The Online Self Service is a DIY option that doesn't support the ability for driver communication or changing of driver...
Read more routes. Our carriers are seeing high volumes at the moment and have sort the assistance of outsides hire to help with the increased shipments. We apologise again for the inconvenience caused.
I understand your situation and hope not to cause too much pressure to the drivers even I do wish better pickup arrangements. Your office staff are helpful and kind, I would review my rating if service is improved.
Thank you Chiho. I appreciate you considering to change and we will do everything we can to have supplier service improve.
Review collected in partnership with PACK & SEND
- Verified
May as well use AusPost
The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.
The staff on the phone were helpful and polite.
The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.
Hi Daniel, Sorry to hear of the delayed collection of your goods. As mentioned during the booking process, the collection times are preferred times, not definitive times, and transit times are estimat...
Read moreed only. We are pleased that our Customer Service team was able to help and that you found our rates to be competitive. For the future, if you require a more defined collection or delivery timeframe, your local PACK & SEND Service Centre will be able to assist you. We hope this information helps you.Review collected in partnership with PACK & SEND
- Verified
Website easy to use, affordable and fairly good service
Apart from the Courier not collecting the packages on time (4 days late!) the overall service I received was really good. The packages were delivered interstate the very next day though - faster than expected!
Hi Emma,
Thanks so much for taking the time to write to us about your Pack & Send experience. We are constantly hard at work doing everything we can to deliver high quality experiences to every one ...
Review collected in partnership with PACK & SEND
- Verified
Good to deal with but poor choice of delivery partners.
Good to deal with.
BUT I was extremely disappointed that the on-line booking service defaulted to Couriers Please who are always worse than dreadful and the reason I went to P&S in the first place was so I didn't have to use CP. There is no indication of this is going to happen until the packing labels pops out of your printer which is annoying and too late as you've paid the fee and accepted the Futile Booking charge for cancellations (some would argue that sending anything by Couriers Please is futile - but that's a different story).
P&S s...
Read morehould be more up-front about who they are intending to use for your package. It makes a difference (this package was predictably many days overdue and impossible to track which was the fault of CP not P&S - hence 3 stars not the 1 star review Couriers Please deserve) but sadly until P&S can provide me some way to ensure my parcels aren't handled by Couriers Please (I would have paid extra for a more reputable courier but was never given the option) I will probably be forced to use someone else despite James at West Ryde providing great service, sympathetic to my concerns, and offering to help me with future deliveries directly - but not via the on-line booking system (which I really need to use for convenience). This seems like an easy fix - just give option A, B, C on the website and let the customer decide. Maybe this is a change to look forward to and I'd come back if that was to happen.Hi David, Thanks so much for taking the time to let us know of your recent experience. We're sorry to hear that the level of service you received fell short of your expectations, but we're glad that t...
Read morehe West Ryde team were friendly and helpful. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.Review collected in partnership with PACK & SEND
- Verified
Paid for express, got standard instead but company apologised and refunded
As title suggests. Paid for express, it took one week for the package to even be picked up.
Pack and Send reimbursed the difference between express and standard shipping as a result. The issue was due to a third party courier. I appreciate the way Pack and Send handled this after the fact, despite the frustration at the time.
Hi Steve, We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
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- Verified
Usually fantastic
Okay, last weeks deliveries were all not picked up (3 in total). I had to take them to the Pack and Send office. This is highly unusual as normal pick ups always happen when they are supposed to. TNT were at fault but it was very frustrating. Normally the service is great and we believe it occurred due to Covid 19 restrictions.
Hi Debbie. Thanks so much for taking the time to write to us about your Pack & Send experience. We do apologise that your goods were not collected within the correct timeframe. We appreciate your c...
Read moreontinual support and we hope your next experience with Pack & Send will be a memorable one.Review collected in partnership with PACK & SEND
- Verified
Slow delivery which upset the buyer
was reasonably easy to use but the delivery was so. I had an upset customer that it took so long. The tracking said for two days that it was on board for delivery
Hi Dianne, We appreciate you sharing the details of your recent delivery experience. We do apologise that your goods were not delivered inside the desired time frame. Our carriers do their best to del...
Read moreiver according to the ETA, however, with the restrictions imposed as a result of COVID, they have experienced some unpredicted delays in their delivery schedules.Review collected in partnership with PACK & SEND
- Verified
Slow to pickup, fast to deliver
I've used them twice now and on both occasions, they took 5 business days to pick up our item(s) after having to chase up. The emails were responded to quickly and once picked up, delivered very quickly. But frustrating having to hound them to get someone to actually pick up. Makes selecting a pick up time a waste of time
Hi Brent, Thanks so much for taking the time to alert us to this situation. We do apologise that your goods were not collected within the correct timeframe. If we can assist you further, please visit ...
Read moreour website https://www.packsend.com.au/contact-us/ and complete the enquiry form, being sure to advise your tracking number.Review collected in partnership with PACK & SEND
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- Verified
Almost excellent
Excellent service except for pick up---agent grabbed unsealed package and charged off ! I would expect that I could witness the checkingofthe contents and the sealing of the package, plus any necessary signing of doks. I will use again --
Hi Ilze, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're glad things went well but we will definitely pass your feedback through to the tea...
Read morem involved and use your feedback as an opportunity to improve.Review collected in partnership with PACK & SEND
Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/
Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.
Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
Extra Information
PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019
Arrived before the given date. Excellent Excellent service..
100% Prompt Professional Service Door to Door/ State to State
Best parcel service.
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Hi Marty. We do apologise for the experience you've described and the delay. As a result, there were large freight backlogs and in the current COVID climate there are some delivery delays as a result ...
Read moreof restrictions and staff isolation protocols. Accordingly, we apologise that your shipment was not delivered within your desired time frame.