PACK & SEND

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

Didn't arrive on time, delayed a lot, anyway I got my bags. They communicated time to time. I am ok with the service but not happy. Will send next time as well.

I thought I'd give Pack & Send a go after seeing lots of good reviews (especially regarding the local franchisee). However, for convenience I just used the online service to deliver a package 25km from my home before father's day. Unfortunately for me Pack & Send used Fastway/Aramex as the carrier for this delivery. I hadn't had good experiences with Fastway in the past and you only need to check their reviews to see how consistently poor their service is. (This site alone has almost 8000 reviews averaging 1 star).
Booked the service on 30th Au...

Pickup and organising of gift parcel to be sent overseas, including all necessary forms was all done professionally. Staff especially Leonie was extremely helpful, considerate and patient due to delivery concern.

The only problem is quite lots of time parcel were not picked up on the day I booked. Well, it is troublesome coz I can’t always wait for that. If the driver can’t come should stop least message me or their route or arrangements should be better. 8 out of 10 times they didn’t come on the day I booked .

The parcel was not picked up on time. Despite being promised a same-day pick-up, it was picked up nearly two days late.

The staff on the phone were helpful and polite.

The online booking system was very easy and simple to use, with competitive rates. However, unlikely to use in the future.

Good to deal with.

BUT I was extremely disappointed that the on-line booking service defaulted to Couriers Please who are always worse than dreadful and the reason I went to P&S in the first place was so I didn't have to use CP. There is no indication of this is going to happen until the packing labels pops out of your printer which is annoying and too late as you've paid the fee and accepted the Futile Booking charge for cancellations (some would argue that sending anything by Couriers Please is futile - but that's a different story).

P&S s...

Been using the service for about 1 year, been really good however the service has dropped in the last month. Booking online, pickups are usually next day or same day, but recently pickups are taking 2 - 4 days, Covid and high demand are being blamed. Customers are now asking me to use express post.

Customer service/value fantastic. Unfortunately the package I sent was misplaced at arriving depot. This was only noticed 2 weeks post expected arrival date resulting in over 2 week delay of arrival to receiver. Had this not have happened I would be giving 5 starts for sure.

What’s helpful to realise is that pack and send didn’t actually do the postage, they organised another company to collect my package. I booked a large package to be picked up but the courier didn’t arrive on the booked day, I called Pack and Send and got through straight away and they were very kind on the phone and organised to have the courier come the next day. They didn’t take the package again so I called and it turned out I’d never received the proper documentation to hand to the courier so they had simply left the package there without c...

As title suggests. Paid for express, it took one week for the package to even be picked up.
Pack and Send reimbursed the difference between express and standard shipping as a result. The issue was due to a third party courier. I appreciate the way Pack and Send handled this after the fact, despite the frustration at the time.

Competitive costings and tracking was good, covid delayed delivery but not by much, it took about 1 week to arrive and contents were complete. Very satisfied and will use this service again.

Not sure which of three transactions this relates to. However, if it was pick up from Vida Pearson, she was disappointed the courier didn't arrive on the stated date and came two days later, after she'd contacted them
Working with Tony has been easy

was reasonably easy to use but the delivery was so. I had an upset customer that it took so long. The tracking said for two days that it was on board for delivery

Picked the package up when they said they would, but the 1-3 days is a flat out lie. Took 11 days from hallam, Melbourne - to Geelong. I've had packages from the UK get here quicker... Box was damaged but the internal item was packed well by the sender so was in one piece. I had also paid for signature on delivery, as it was an item worth over $400, they just dropped it at the front door. Carrier they used to pick it up in this instance was DHL.