PACK & SEND

Rather accept the nearly $500 to ship a guitar they added another $40 to it.
More f----ing hoopos when they kept contacting me for more, more, more, ridiculous information.
Way to expensive and inconvenient. Hope to never have to use them again. Terrible and inconvenient.
Not customer oriented in the least!

It took two weeks and 8 requests for the consignment to be collected with very poor response time from Pack n Send. Once the parcels were eventually delivered only 2 of the 3 made it. I would suggest going with a different provider.

Did not collect parcel (I booked on line) when I rang to find out why, I was asked if pick up address was a Auction House (it was) and was told that they don’t do pick ups from Action House (apparently it’s in the T&Cs) however they HAVE been collecting from this Auction house on a regular basis over the last 2 years for me and I’ve never been told that before. The only solution the customer service person wanted was to cancel my order and refund, I asked them not to and asked for the courier they use (Star Track) and I called them direct and t...

Promised pick up date then missed it, was rude when I queried it then took 2 weeks to get to the customer
Disgusting rude and unprofessional and not caring, rude

Sent 3 large boxes (85kg) of personal goods when moving interstate. No tracking updates were provided post pickup, and when boxes didn’t arrive within the week, I contacted the customer service. Initially I was referred to the franchise I sent through, and I was told the boxes would arrive that day. When they did not I contacted customer service again and they confirmed my boxes could not be located and so depot searches were conducted over the next week with no result. Then without any notification, 3 weeks after being sent I found my boxes ne...

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Parcel was picked up on time and was lost for over 1 month and when it was delivered most items in the box were damages or broken.
I will be putting in a claim but expect the service will be just as painful.
Bad communication and follow up except for a few.
Very unhappy and will not be using Pack & send or their NSW partner.
Not impressed.

The item was elivered 8 weeks late, after being told it was lost. Customer support was defensive and rude throughout the entire process, unable to recognise the fault of their service.
The box also arrived in horrible condition

Please don’t use this company, more over don’t use Fastway couriers either as that is who Pack and Send deal with. When I placed the delivery online I was quoted for 3-5 days giving 2-3 days for covid restriction things then got my package 4 weeks later. Package was picked up on time but then proceeded to take a week to get from Canberra to Sydney, then sat at the Sydney depot for almost 3 weeks. Then when I received my package the box was damaged and my stuff was falling out. That was $2,400 worth of goods you should take care of your customers packages a little better don’t you think.

was not delivered when i wanted it, the terms were not explained to me before it was collected, complete mis representation of the service. i paid for over night service hence i expect a refund

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

RE: AUW0402228E9

I chose to pay over twice that of Australia Post's fee to send a letter using Pack & Send's express document option from Melbourne to Davao (in the Philippines) owing to the promised expedience with which the letter would be delivered. To quote your own website -

'PACK & SEND specialises in the urgent courier delivery to the door to virtually anywhere in the world. We safely and securely courier items such as tenders, artwork, banking, legal documents, promotional material and business correspondence.'

The online booking in...

Accurate facts only, here goes:

Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot

Item arrive 3 days after that and was damaged with missing items from the box.

Asked customer service to start a claim. This is yet to happen.

All this for a 1-2 days transit.

I sent one parcel from Australia to India around 30 August and my brother received it in mid October. This was the first time I was doing it. I was advised by pack and send that there are few items that I can’t send to India for example, perfume. I went back to the office and took off the item and I specifically told the guy to update my final amount however he didn’t. It was stuck at Indian customs for a month because of the mismatch in the price value. I have to pay a lot of duty tax just because the guy in the pack and send department did not take the effort to rectify my final value price. Terrible Service by Pack and Send.