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PACK & SEND
4.5 from 6,392 reviews · View Statistics
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Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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R G
R GSouth East Queensland, QLD
  • 2 reviews
  • Verified

Arrived quickly once it was picked up

published

I organised on a Sunday for the parcel to be picked up on the Monday from 4169 and sent to 2479. I did this online. The parcel wasn't picked up on the Monday so I ran them on the Monday evening. They had to redo the booking. The parcel was picked up on the Tuesday around 11am and was delivered to 2479 24 hours later. The actual delivery time was good, but was disappointed about pickup as I couldn't have a shower or go out as didn't want to miss the courier.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
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Review collected in partnership with PACK & SEND

Emma Bignell
Emma BignellIllawarra, NSW
  • Verified

Website easy to use, affordable and fairly good service

published

Apart from the Courier not collecting the packages on time (4 days late!) the overall service I received was really good. The packages were delivered interstate the very next day though - faster than expected!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Debbie P.
Debbie P.Greater Melbourne (Outer), VIC
  • Verified

Usually fantastic

published

Okay, last weeks deliveries were all not picked up (3 in total). I had to take them to the Pack and Send office. This is highly unusual as normal pick ups always happen when they are supposed to. TNT were at fault but it was very frustrating. Normally the service is great and we believe it occurred due to Covid 19 restrictions.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Ilze Dalins
Ilze DalinsGreater Melbourne (Metropolitan), VIC
  • Verified

Almost excellent

published

Excellent service except for pick up---agent grabbed unsealed package and charged off ! I would expect that I could witness the checkingofthe contents and the sealing of the package, plus any necessary signing of doks. I will use again --

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Details · 

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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Extra Information

Sendle
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PACK & SEND is a ProductReview.com.au Awards Winner for 2022, 2021 and 2019. Learn more

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lex

Lost delivery

by lex on 19 Aug 2022
My box went missing about a week late. Then I sent a missing enquiry with in a day they found it and it was delivered the next day so good... Read full review

Liz

Even faster this time

by Liz on 19 Aug 2022
Suitcase left my home in Townsville on Monday and was at my nephew's door in Brisbane on the Wed.... Read full review

happyshopper

Terrific timely delivery

by happyshopper on 18 Aug 2022
Ordered a mat from Sydney on a Sunday night, and was delivered in North Queensland 8.30 Friday morning, which I feel is great.... Read full review

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