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PACK & SEND
4.5 from 4,709 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Nicola Pickworth

Nicola PickworthGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Superb Service

published

Fragile package arrived in perfect condition. Great friendly service.
This is the second time I've arranged to recieve a fragile item and always packed so carefully....really impressed and will use again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nicola,
Thank you so much for taking a few moments to let us know how we are doing. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!
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Enviro

EnviroSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Reliable & well priced

published

All jobs have been collected and delivered with no problems at all!

I book, they collect & deliver!

Extremely reliable delivering international packages/documents & pallets. AAA+

Pack and Send are my go to Courier!

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Charchie

Charchie

  • 4 reviews
  • 1 like
  • Verified customer

Fast delivery

published

Sender packed and gave me weight and dimensions. I booked online. The sender dropped it off at their end. Days later we went and collected at our depot. Reasonably priced. Perfect.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Charchie,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Malik Asad

Malik AsadSydney, NSW

  • Verified customer

Good service!!!

published

Excellent customer service! Highly recommended! It was picked up and received on time! I have moved freight from melbourne to sydney. Blackburn service centre was really compliant whereas boronia service centre representative was really rude and misguided me!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Malik,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified customer

Great way of sending items interstate: WA to TAS

published

I had two heavy (20kg) tubs of small antique metal items and was able to easily and quickly move them from WA to TAS. Packages were received on time and drop off and pick up was pretty straight forward. Only issue was one of the tub lids were broken (I think I may have overloaded it) but all items were accounted for and were not damaged. Will definitely use again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mel,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jeremy Davis

Jeremy DavisSouth East Queensland, QLD

  • Verified customer

I would not use them again

published

This was my first time using them. I used the self service option and booked it in for a 12-5pm pickup window. The sender took the day off work. Driver never arrived. I called just before they closed and was informed sometimes they run late and to wait. Sender waited till 7:30. No communication at all. Called back following week to rebook and they insisted it is to be a whole day window even though the website gives you a time frame. Driver just showed up the next day even though I had booked for Wednesday. The booking pickup is basically worthless. Very frustrating experience not worth it try elsewhere.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
6 comments
PACK & SEND
CustomerCare P.PACK & SEND
Jeremy Davis
Jeremy Davis
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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  • Verified customer

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

IanM

IanMGreater Melbourne (Inner), VIC

  • Verified customer

Acceptable

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ian,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified customer

Fantastic service!

published

I arranged to have a large box collected from family in regional NSW and sent to myself in WA. Cannot fault the process! Picked up on time, arrived within days in perfect condition and although family forgot to note on the box that there were fragile items inside, not one thing was broken or chipped! Information flow and updates were great and price was less than anticipated.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Gazzadan

GazzadanPerth, WA

  • 2 reviews
  • Verified customer

Perfect delivery!

published

The transaction and logistics were smooth.
Picked up and arrived on time and well-communicated. Easy to organise online. Would not hesitate to use them again and I'd highly recommend them to others.

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Gazzadan,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

vicki

vickiPerth, WA

  • 2 reviews
  • 1 like

As Always, Great Service from Start to End

published

I sent a dressing table among other things by pack and send from Qld to WA - who would have thought that was possible. Not only possible, but delivered on time, without incident, all items arrived in good condition and the cost was very competitive. this is not my first time using pack and send Mackay and as always, impressed with the service. i absolutely recommend Pack and Send Mackay, thank you to Jenny and staff.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
Simon

SimonWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Quick and Easy

published

I had a very large parcel sent to me, it arrived within only 2 days, very cheap rate, extremely happy with the service, i will definitely use Pack and Send again

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Luke Bowden

Luke BowdenCentral Queensland, QLD

  • Verified customer

Quick delivery. Thanks

published

Received on time. Still in good packaging. Thanks. Easy to drop off and organised online which was cheaper and made life easier. Will use your transport company again in the future

  • Thumbnail
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Luke,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Cassie

CassieSouth East Queensland, QLD

  • 3 reviews
  • 1 like
  • Verified customer

On time

published

It read easy to get my boxes shipped to WA. Easy booking. Easy payment. Boxes arrived on time and in great condition. I will definately uses pack and send again

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cassie,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Could not have asked for Better Service

published

Fast,Efficient and Cost Effective.
I could not believe it only took just over 3 days to arrive from the USA. It all went so smoothly. I would use this service without hesitation again.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Les,
Thank you so much for your 5 star review and your positive comments. It's great to receive such a fabulous review from another happy & satisfied customer. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Couriers

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Kelly M.

Kelly M.South East Queensland, QLD

  • Verified customer

Fraction of the cost of others and incredible service

published

I had gotten quotes from others to have a parcel shipped from Italy to Queensland in Australia. Booking the collection was easy online and the price was over half others quoted including insurance. Arrived a day earlier also

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kelly,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Helpful and reliable service

published

Very helpful and made recommendations to minimize cost whilst ensuring a first class service. Responded promptly to calls and correspondence. The freight of the item was safe and damage free.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Chris,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!
Joy Hu

Joy HuGreater Melbourne (Inner), VIC

  • Verified customer

great help, but could improve

published

The pickup and dropoff process were good, with good customer service and smooth transporting of items. However, it was stressful in knowing what time the items were being picked up and dropped off as I have other plans during the day and they do not send sms or email prior to the pickup and dropoff to indicate more specific time window (especially dropoff, had no notice of time)

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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Astrolug

AstrolugMetropolitan Adelaide, SA

  • 2 reviews

Top service

published

All was quickly and safely delivered. The staff were very professional at both ends, i.e. Melbourne and Adelaide. Item was very well packed. I'd happily recommend them for fast, reliable delivery.

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Astrolug,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!
Allen

AllenSydney, NSW

  • 2 reviews
  • Verified customer

Can't send electronics

published

Can't send electronics because: dangerous goods for online service

No TV, no computer, no console, no raspberry Pi, no mobile phone, not even components. Dangerous goods. idk. it must be because of those exploding Samsung phones.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 28
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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