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Pros
Reviewer Photos & Videos
- 2 reviews
- Verified
package picked up on time. arrived on time and intact
Astonished at service by pick-up woman to gather a package from clients who didnt understand the paperwork!
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
- Verified
Trouble free courier service
Good online booking and tracking system. Pickup within given window. Timely delivery. Would use again.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thanks so much for taking the time to write to us about your Pack & Send experience. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- 27 reviews
- 28 likes
Pack and send? Pack and lost!!
I purchased a set of ski poles of Paul Reader Snow Sports in Sydney 25th June 2022. On the 27th June they walked the item around the corner to the pack and send store in the City. I received a tracking number and proceeded to check it for progress as I was planning a ski trip the next week. Late in the week I contacted Paul Reader Snow sports telling them there was no progress on the tracking and the item hadn't arrived. I organised a conference call between pack and send, Nick Reader and myself. They questioned if the
- Incentivised Review No
- Sender or ReceiverReceiver
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thank you for your post Rocket2626 and we are terribly sorry for the inconvenience. Our suppliers collect and deliver on our behalf, as we are a freight reseller, and they are experiencing high volume...
Read mores and backlog which unfortunately is impacting the freight industry. We understand this is frustrating and invite you to DM us at customerservice@packsend.com.au with your tracking number, and we will be happy to discuss in more detail.- 4 reviews
- Verified
Excellent experience
I was very pleased with my recent experience using Pack and Send. I received accurate information and response times were good. My parcel arrived in very good time from interstate.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thank you so much for your 5 star review and your positive comments. Your review means a lot to us and we appreciate your support.
Review collected in partnership with PACK & SEND
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- Verified
Terrible service.
They took my money and are still refusing to send me my package. Been waiting months now and still no progress.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeNever Arrived
- Shipping TypeInternational
- Delivery Arrived in Good ConditionNo
Thanks for the post Misha and we are terribly sorry to hear of this feedback. This is not how we operate and can clarify and concerns you have however, we need more detail. Please email us at customer...
Read moreservice@packsend.com.au with the tracking number and CS will attend to you urgently.Great customer service - Norwood Pack & Send
Needing to arrange parcel collection for a bag left at Prague International airport and handed in to their lost & found. Leonie at Norwood was brilliant keeping good communication and arranging pick up from Prague Airport lost & found office and delivery to their office.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeInternational
- Delivery Arrived in Good ConditionYes
Thanks so much for taking the time to review your experience with Pack & Send Norwood. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.
Excellent packaging and delivery
I couldn't have wished for better packaging and the fact that all 7 parcels arrived together was perfect. I was informed sufficiently in advance so I could be present for the delivery. Only a small downside, due to a misunderstanding, some of the items included were meant to be delivered elsewhere.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thanks so much for taking the time to review your experience with Pack & Send Sothern Highlands. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.
- Verified
Special thanks
It was a headache for me about transferring some items from QLD to SA, really appreciate the services of PACK&SEND. I have to give thanks to Reza (Pack&SendUnley)for introducing me to the great services of PACK&SEND.
Enjoying from services of PACK&SEND
MIKE NIAZI
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeEarly
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thanks so much for taking the time to review your experience with Pack & Send Unley. It’s so great to receive feedback like this from our happy customers. We'll definitely pass your comments onto our ...
Read moreteam to let them know how pleased you were with their service.Review collected in partnership with PACK & SEND
easy solution to get items back!
package arrived so well packed, no damage and in a timely manner
- Incentivised Review No
- Sender or ReceiverReceiver
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
It's great to hear you're really happy with the service we've provided. We're so glad to hear you were happy with our service and look forward to helping you again soon.
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- 2 reviews
- Verified
Easy and the most affordable
My package was collected within the time allocated on Monday in Adelaide and delivered to me in the Tweed Shire on Thursday.
The tracking number didn’t work for me, however I did receive a text message checking I wanted a signature on receipt of the package. As my was going to be out for a couple of hours I changed the delivery instructions to leave in a safe place. I would use this company again.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. Your review means a lot to us and we appreciate your support. Our team will be so thrilled to hear how happy you were with their service.
Review collected in partnership with PACK & SEND
Excellent service!
Parcel arrived in perfect condition in less time then expected
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeEarly
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
We really appreciate you taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. Our team will be so thrilled to hear how happy you were with their service.
Extremely professional service
Had a custom built crate for some fragile pottery. Was shipped interstate with no issues and arrived on time. Very helpful and followed up with delivery date when it was shipped.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
We really appreciate you taking the time to write to us about your experience Graeme. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
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- 3 reviews
- 1 like
- Verified
Affordable but not low quality
I used their online service and it is easy to navigate, easy to book, and no hustle.
The pick up went smoothly and what was even better was the delivery. The promise was 3-5 days and yet I got it within a day. Really really impressed
- Incentivised Review No
- Sender or ReceiverReceiver
Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service. Your review means a lot to us and we appreciate your support. We look forward to helping you again soon.
Review collected in partnership with PACK & SEND
- 5 reviews
- 2 likes
Cheap courier but tracking issues abound
Pack & Send engage a third-party courier to fulfil your job - fine. I submitted a self-service job online which is the cheapest option. First, the item was not collected on the indicated day. I had to phone Pack & Send to request completion of the job and they "rebooked" collection for the following day - I'm unsure why the customer needs to chase up completion of a booked job.
The item was collected by a rural courier who didn't update any tracking details - fine. However, the Pack & Send tracking said it was collected by Startrack, which it w...
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thanks for the post Abbey and we apologise for any inconvenience caused. As a freight reseller, we rely on our suppliers to provide the most up to date information and current status. It seems there w...
Read moreas a laps in timeline from when the CS Team member contacted you and Startrack delivered. Its great to see the item was successfully delivered and you feedback will go to helping improve the service.- Verified
fast, professional and affordable
Sent from Sydney by partner and received in Brisbane by me 3 days later.
Process was quick and easy on both ends. Prices were reasonable.
All in all, package arrived and in good condition, and the communication by the company was great.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
Questions & Answers
Hi. Are you guys sending parcel in the Philippines?
Thank you
Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thanks so much for taking the time to write to us about your Pack & Send experience.