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PACK & SEND
4.5 from 5,499 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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Bec S.
Bec S.Central Queensland, QLD

Always the best service they can provide

published

Organised collection from a third party to be sent to a Pack and Send branch in Southern NSW which was then airfreighted to a south east queensland branch.
It was sorted efficiently and met the incredibly tight deadline which included a weekend.
Everything was delivered in good condition. and the cost was very reasonable considering the time frame, method and number of parties involved.
My local branch who organised it all kept an eye on it for me and kept me up to date with all movements.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
H Thongvilu
H Thongvilu
  • 2 reviews
  • Verified

Super efficient courier service.

published

Excellent customer service . Prompt attendence to queries and efficient delivery. Well designed self help service with thorough info handy and accurate. I would use this service again in the future and highly recommend this courier to friends.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
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Frank Nesci
Frank NesciSydney, NSW
  • Verified

They always deliver - literally !

published

They picked up and delivered in a timely manner - even in the current pandemic circumstances. I'll continue to use them for my organisation as they haven't let us down yet.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Frank,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

John Fisher
John FisherSydney, NSW
  • Verified

Very Happy

published

Very happy with the website booking system
I was expecting the sender to receive the shipping scan documents not me being the receiver
I'm told at the pick up area the driver was polite & switched on
I have recommended it to many people in the last week

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We really appreciate the great feedback you have given us and value your recommendation. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Soeren W.
Soeren W.Perth, WA
  • 2 reviews

Excellent service

published

Very happy with the service provided in regards to a large and difficult interstate shipment. The item was professionally packaged in a big wooden box and suffered no damage in transit. No hesitation whatsoever in using Pack & Send again in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Nor A.
Nor A.South East Queensland, QLD
  • Verified

Perfect service

published

It was Too fast and professiona ,I hope to ship with them again.
I am happy to use this great service .
Every thing inside the luggages arrive in very great condition.

  • Thumbnail
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Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Metwurst
MetwurstSouth-Eastern Region, NSW
  • Verified

Cannot believe how quickly my parcels were delivered

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Tanya Burns
Tanya BurnsFar North Queensland, QLD
  • Verified

My package collection and delivery was super fast

published

Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the positive feedback Tanya and we appreciate that you have taken the time to let us know of your experience.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Quick and affordable

published

Used self service, dropped off at the Brisbane warehouse on a Thursday and received my boxes the next Wednesday in Melbourne.
Good customer service at the drop off. Packages arrived in good condition.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michelle,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Quick and hassle free

published

Package arrived in 2 days, was a cheep and easy way to send a package, I was the receiver and set the whole thing up from my end, zero complaints.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ashley,
Thanks so much for taking the time to write to us about your Pack & Send experience. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Talya S.
Talya S.Sydney, NSW
  • 2 reviews
  • Verified

Quick, easy self serve courier service

published

Picked up a package and delivered within 24 hours.
Other courier companies did not list this suburb so was happy to find somewhere that dis, although it was not a bargain price.
It arrived quickly and safely.
Self serve option means you can save some money and package and label yourself.
It was convenient having it picked up and dropped to residential addresses instead of having to drop at a service center.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Talya,
Thank you so much for taking a few moments to let us know how we are doing. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Top service.

published

Wonderful in every respect. Arrangements were readily made from North Ryde branch (Alex and Lara), pickup on time, delivery on time in good condition. Good price too. Nice and helpful people running a top service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Nigel,
We're so pleased you found our service cost effective and reliable and hope to see you again soon. Thank you so much for your 5 star review and your positive comments.

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  • Verified

Great service! Prices are fair and delivery turnaround times were great, considering demand.

published

Yes to all the above. Was the receiver and organised the pickup from a vendor. Great service! Prices are fair and delivery turnaround times were great considering the circumstances in Vic and NSW.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bachir,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

International fragile shipment... great!

published

This packing and shipping process was handled masterfully! I wanted to ship a grandmother clock from Adelaide to Las Vegas and everything came through in excellent condition, the process was smooth, and the clock is up and running. Just over one week from beginning to end. Very pleased.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Happy Customer,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Maree
MareeCentral Highlands and Goldfields, VIC

Wonderful service.

published

Picked up in Queensland and delivered to Victoria in in 5 days. Shane from the Bendigo Branch was so helpful and efficient in every way. Would highly recommend to anyone.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maree,
On behalf us Pack & Send I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

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Questions & Answers

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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