Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
18 days and counting with no update
I had sensitive documents to be picked up from Canberra and delivered to Perth. Booked them in to pick up and they were a day late. From day one to now, day 18, the online tracking has not been updated and just says in transit. 18 days! APPALLING! their online quote says 5-6 days. Are you joking?
I have emailed and called twice. All times they said they will get an urgent ETA and will call me back with an update.
I'm still waiting for my call back and my package.
If you have successfully lost my package, have the decency to tell me. My docume...
Good experience but items broken
I found the sales staff to be helpful and I appreciated the follow ups, I also appreciated the communication and assistance of the delivery truck driver. I just have two grievances with the process.
1) Unfortunately one of our boxes had to be repacked at an additional cost as it was too heavy, we weren't initially made aware that the box weight may be an issue despite letting the sales staff know that I wasn't aware of the exact weight but I did give the box dimensions. I appreciated that pack and send assisted us in having special boxes made f...
Terrible from start to finish - will not use again
Online service used
Didn't advise of the pick up not being done
Tried to charge extra $44 for pick up even though advised of details
Startrak who were commissioned by them to deliver at the other end lost one of our boxes
Very Poor Handlers
Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.
On the plus side the website is easy to use and the the four boxes I had shipped were picked up and three of them delivered quickly.
HOWEVER two of the boxes had things missing about a third of each box was gone. They took 4 pairs of shoes but left the bags they were in!!
Very low act by someone involved!
Not happy at all
Pack and send customer service was non existent and extremely unhelpful in every way. I sent a detailed inventory to them but the issue was never resolved nor did they offer any compensation.
Late, Damaged and not a care in the world.
Accurate facts only, here goes:
Order was picked up 24hrs late
First contact in Customer service was rude (I will not name her) Second contact (Chantelle) was much nicer person.
I found the item 4 days later (still not scanned in) in the sending depot
Item arrive 3 days after that and was damaged with missing items from the box.
Asked customer service to start a claim. This is yet to happen.
All this for a 1-2 days transit.
paid over $200 for a small domestic shipment , half received and other half lost !!!!
paid over $200 for a small domestic shipment , they didnt use their service but gave it to star track , half shipment arrived and other half lost somewhere , not helpful , will never use them again
A BOOKING Service NOT a Courier Service
Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.
Way past the delivery schedule. And on top of that poor handling of the product. See for your self. They are partnered with tnt which is also disappointing for the fact that they purposely cancel the order and say that you they did not reach to you but in fact they didn’t come at all. I also placed signature needed but they just left the package and left. Probably to hide away from their poor handling. The bike has now scratch marks everywhere.
work with pickles auction to charge ridiculous delivery prices, and do not bother packaging for you kinda suss. Was not a nice experience paying 200$ when a courier could do it for 30$, if it was packaged
Poor choice of delivery company
Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.
Didn’t pick up item so had to take it to a depo and then when it arrived it had impact damage from being dropped.
Had organised to pick up item but never picked it up, had to then be dropped off at the depo and Will not reply to my emails, new fibreglass esky ruined from incompetence.
Truly Awful Experience. Offered a service they did not provide and needlessly damaged goods.
I did not give permission to leave the turntable at my house without signature. Even though the box had clear marking indicating the top and bottom.. It was left standing on it's side, exposed to the weather on a wet day. Case of the turntable cracked and entire plate was thrown around inside and off of the motor. When looking at how the item was damaged i was dumbfounded, it seemed like they would have had to try pretty hard to break it with how well packed it was..
If someone pays more for signature delivery, you have just ripped them off by making them pay for something then ignoring the request and damaging their item.. Awful experience.. truly awful.
Do not use Adelaide East Franchise
Items purchased at Adelaide antique fair October 2019 for sending to Perth. Total lack of communication from franchise owner on status. Items lodged 18/10 were not received until 12/11 however they were damaged. Fortunately paid insurance premium however payment not received until 27/3/2020. The whole process has taken five (5) months.
The package arrived damaged.
Arranged to have a portable BBQ delivered to me but did not purchase insurance as I thought not much could go wrong with the delivery. Upon receiving the package, the barbeque was dented on one side, like the package had been dropped from a substantial height.
Understandably, Pack & Send were not the carriers, StarTrack were the ones who actually handled the package.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at firstname.lastname@example.org or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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