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PACK & SEND
4.5 from 5,371 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

1.7
21 reviews
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Ladytarn
LadytarnCentral, SA
  • 5 reviews
  • Verified

A BOOKING Service NOT a Courier Service

published

Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Pack and Send Bunbury - terrific service

published

Brenda and Lester of Pack and Send Bunbury handled my shipment from Bunbury WA to Sydney in a speedy and expeditious manner. They did a wonderful job packing a fragile item but sadly it did arrive damaged in transit. Thankfully however, I had taken out insurance and when I advised them of the damage they were extremely helpful and speedy in helping me organise its repair and in settling payment. There was absolutely no trouble and were friendly and courteous all through. I would highly recommend them. I was the sender and receiver.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Noella. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)

Questions & Answers

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea
norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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