Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
I live in another state. Pack and Send picked up my item, packaged it and had it delivered to me in a very reasonable time and packed appropriately. I was extremely impressed.
Easy convenient service
Process was easy and convenient for all parties. Parcel arrived as expected in good time and good condition. Online tracking and updates were accurate. The booking procedure was made clear.
Wonderful friendly service
Arranged pick up of furniture Froome Canberra for delivery yo Bundanoon.
Picked up and delivered within 2 days.
Have used Pack and Send on other occasions and will use them again .
Will not hesitate to recommend.
Cheap and Good
Fast service, great price. Used other couriers and they charge a fortune if your package is over specifications.
These guys are the best out there. If you are looking for cheap and good, look no further.
Excellent ONLINE service option
Cabin luggage sent from Melbourne to Regional Victoria.
I was a bit worried about some reviews but finally I paid the basic online service: $27 in place of doing by the local provider: $60 approx they told me on the phone.
In less than 24 hours the luggage was delivered in perfect conditions.
Is just OK. Doesnt appear to be managed.
Competition of the booking form is a bit painful. Why can it not remember past common records? The tool is not updated inline with tracking. Most of my bookings show undelivered still.
Delivered on time, well handled, easy process.
Package picked up on time, delivered on time, items were well handed, and process was easy to follow. Tracking information did not reflect real time, as it showed in the sending destination even though items were delivered interstate that day. Still happy.
Definitely will use it again
I wish the Tracking System Updated Live, I was tracking the parcel and still in Mel then in 1/2 hr parcel arrived (Happy) very quick only overnight from Mel- Syd, I will definitely recommend your service to all my family n friend
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Very quick and cheap
Package was easy to book online and arrived the next day depot to depot. Completely painless and fast delivery. Will certainly use again for large packages. Simple, fast service which is exactly what you want from a courier
Love this company!
Great team, super helpful. Excellent value for money. They packed everything up very well and delivered in a timely and cost effective manner, like the always do. Always my first call.
A tricky Job well handled
We had a 20kg un-accompanied parcel that couldn't fly with us from Hamilton Island airport and needed to be delivered to our home.
Pack and Send Mackay handled the whole job seemlessly and at a very reasonable price given the complexitity of the travel route.
Great customer service, easy to use & QUICK
Only lost a star as order was booked for pickup Monday and didn’t get picked up till Wednesday. Time was made up in quick delivery- item arrived exactly on time
Excellent service, good communication and fast shipping
Would recommend Pack and Send Bondi Junction. Quite costly but worth the expense to get a valuable shipment sent This is the second time I have used them and wouldn't hesitate to use them again
Quality Customer Service
Prompt customer service especiallywith Sydney COVID-19 restrictions. Easy to engage pickup, re-packaging and delivery. Prompt delivery with no breakages. Santi, you are a gem. I would use Pack & Send again.
Ver happy customer
The Mittagong Depot was very good at communicating, the freight arrived faster than anticipated and was in perfect condition when I unpacked it. Thank you very much for all of the assistance.
Questions & Answers
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Which one is the tracking number that I have to submit to follow the documents that I send to overseas.
I received an email and linked to website to track.
Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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