Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.
Great packing & delivery service
Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.
Fast Reliable Express Freight
Cheap Fast and Reliable
Brilliant Professional Service
Cameron the agent was great to deal with
Regular and precise correspondence
Replied to queries immediately
Will definitely recommend to my colleagues
I purchased old, rare English china at auction. Pack and Send Southern Highlands promptly arranged pick-up, packing and shipment to me interstate. Delivery arrived on time in perfect condition. Fine, courteous service! Thank you.
Parcel arrived extremely quickly and in good condition. The self service option is extremely easy to use and allows for good savings.
I'd recommend Pack And Send without question for future deliveries.
Great Service - Very Reliable!
Received 3 boxes the first day, but the final 2 turned up the second day. All were delivered within 2 days of collection. Easy online service. Would deal with again if needed in the future.
Cold Chain delivery success INTERSTATE
GREAT SERVICE & communication from Nth Ryde
Sydney to Melbourne
Worked through delivery options with Nth Ryde as cold chain [medication] & Aust Posts having delays during COVID
As receiver, I arranged pickup, first time using courier
Only improvement, service who delivered should ring doorbell to alert arrival, especially when label cold chain, lucky I was home on lookout
Tracking ability on way was a positive
Quick, smooth. Great price. No worries!
I organised a pick up online and my parcel was picked up and delivered without any issues. The only thing I don't like is I need to put at least 30 words here.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
After being let down by another courier company, I turned in desperation to Pack & Send. They were great. Very fast and no problems at all. I will use them again.
Hassle free courier service!
I used PnS to collect a parcel in Nelspruit, South Africa, and delivery to Christchurch, New Zealand. There was several documentation that had to be completed for international freight. Once that was done the rest happened like clock work. I received a tracking number and was aware of the progress at all times.
Simple, quick process & reliable
Needed a parcel urgently sent from interstate and with COVID delivery delays affecting the main Australian postal service I tried Pack & Send and my parcel was delivered efficiently overnight. I did online order, sender drop off was easy, and it got here earlier than I expected. Very happy, thank you!
Amazing service with great outcome
James was incredibly helpful with having my package sent from Wales to Australia.
All went seemlessly and he went above and beyond ensuring the packages arrived safely. I was kept informed every step of the way, would highly recommend this service.
Extremely quick postage service, well wrapped, so easy to deal with,
as a buyer you generally want quick and easy reliable postage service , pack and sends consultants rang me as soon as my item was dropped off he advised me what the cost for postage would cost and told me not to stress he will pack my item extremely careful, being a relatively large and bulky item. it wouldn’t of been easy to wrap efficiently however pack and send did and it exceeded my expectations will use again and highly recommend. thumbs up! 5-star very happy with their service!!!!
Very very happy
I am so very happy with the service provided pack & send. They were able to get a very old dinner set from Melbourne to Brisbane in just 4 days. Each piece was individually wrapped and the box double boxed. The whole dinner set arrived intact. The staff we spoke to in Brisbane and Melbourne were friendly and very helpful, would recommend and use this business again.
Thank you to the team,
Inexpensive, easy and efficient
Easy online interface
Good packing instructions
Will use again.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.