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PACK & SEND
4.5 from 5,887 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

Similar opinion? Write a review on ProductReview.com.au!
Jamie
JamiePerth, WA
  • 2 reviews

Too Easy

published

I send an email to my local Pack & Send, Ken and his team deliver with no fuss and on time. I get them to do my dirty work arranging my collections from around the world. Keep up the great service team.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you for taking the time to leave this review.
Our team will be so pleased to hear you were happy with their service.

Similar opinion? Write a review on ProductReview.com.au!
Jack
JackSydney, NSW
  • 2 reviews
  • Verified

Convenient

published

I used the “DIY” option which was very quick, easy and very affordable compared to the all
Inclusive option.
I called to ask questions how the DIY option worked and staff were fantastic and helped a lot.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Duncan Cannon
Duncan CannonSouth East Queensland, QLD
  • Verified

The Noosa staff went above and beyond to get my package delivered. At their own cost.

published

Ordered courier collection for a Friday for me pick up from their Depot on Saturday as I am away on week days.
The order didn't arrive until late so I couldn't pick it up. They contacted me on Monday and when it arrived, personally delivered it to my home address.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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delivery through trade me

published

could not have been a more efficient and excellent packing top class and would reccommend the contact was always helpful and correct packing was first class as it stopped any damage to the bottom

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND

Hi Neville,
It's great to receive such a fabulous review from another happy & satisfied customer.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

A lot quicker getting my mobile phone back than what I had budgeted for time-wise

published

My mobile was in working order. Hadn’t missed a beat and very thankful for such a quick receipt of my mobile which I left at the airport and was quite worried about it.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott, We're so please to receive your review and her how our service centre was able to assist you in retrieving your phone. Thanks for taking the time to post your 5 star review and positive feedback.

Similar opinion? Write a review on ProductReview.com.au!
Steve G
Steve Gwestern district
  • 12 reviews
  • 8 likes

Great attention to detail and service

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve,
Thanks so much for taking the time to review your experience with Pack & Send North Ryde.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
DKM
DKMSouth East Queensland, QLD
  • 3 reviews
  • Verified

Great service.

published

Simple procedure to do online. All worked as expected, pickup was very fast & delivery was exactly as advertised. I would recommend this service to anyone wanting fast & reliable delivery at a competitive price.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased you found our service user-friendly, fast and cost effective.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Brisdoc
BrisdocSouth East Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

Fastest, most cost efficient way to move your stuff.

published

We shifted a large 15 kg box of Christmas presents from suburban Sydney, where it was picked up at the door on a Monday morning, and delivered to the door in suburban Brisbane on Tuesday at noon. That was in the middle of a pre-Christmas rush. Astounding.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
It’s so great to receive feedback like this from our happy customers.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Christine B.
Christine B.Central, SA

Great service

published

Amazing service! Reasonably priced, great care taken with my saddle and it arrived quicker than expected and was easily tracked in transit. Will definitely use this service again if needed.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Christine,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Child aged 5 years sobbing with disappointment and exhaustion.

published

Order AUW0476534F
This is a surprise present for 5 year old child.
I was told yesterday 16/12/21 the parcel was out for delivery.
According to my tracker it arrived in Melbourne 15/12/21
Today 17/12 I'm told it arrived at the depot 7.27 this morning.
Incredibly disappointing and it's not O.K to make a 5 year old cry.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rikki, We're very sorry that your delivery was delayed at this very busy time of year. We've checked your tracking number and confirm that the delivery was completed at 5.03pm today. We do apologise for the disappointment.

Rikki
Rikki
PACK & SEND
CustomerCare P.PACK & SEND

Thanks Rikki. We appreciate your understanding.

Similar opinion? Write a review on ProductReview.com.au!

Fantastic service!

published

Fantastic service! Hugely competitive price and excellent communication throughout.
Arrived in less time than expected and in undamaged condition.
Highly recommended!!! Will definitely use again in the future.
Thank you Amit!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kelly,
Your review means a lot to us and we appreciate your support.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
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Excellent Service

published

I bought a sculpture at auction and needed it shipped to Qld. Joe Arthur at Southern Highlands P&S made the process seamless. It was well packed and arrived on time.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Louise,
It's great to receive such a fabulous review from another happy & satisfied customer.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Home Safely

published

Forced by covid to sell our boat and return to the UK we trusted all our belongings to Jenny and her team.
We were 100% satisfied when everything arrived as promised.

Incentivised Review No
Sender or ReceiverReceiver
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Andrew and Julia,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
It is awesome to know that everything went well throughout your delivery experience.

Similar opinion? Write a review on ProductReview.com.au!

Very efficient and helpful

published

Package sent from WA, a mixup on size from sender, sorted with a phone call, self service was a breeze, package arrived in perfect condition.Thank you Pack and send, will definitely use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ashleigh,
We're so pleased you found our service reliable and easy to deal with.
We are over the moon that you were happy with the service provided.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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