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PACK & SEND
4.5 from 6,375 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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old fart
old fart
  • 2 reviews
  • Verified

package picked up on time. arrived on time and intact

published

Astonished at service by pick-up woman to gather a package from clients who didnt understand the paperwork!

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience.

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  • Verified

Trouble free courier service

published

Good online booking and tracking system. Pickup within given window. Timely delivery. Would use again.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Gina
Gina
  • 4 reviews
  • Verified

Excellent experience

published

I was very pleased with my recent experience using Pack and Send. I received accurate information and response times were good. My parcel arrived in very good time from interstate.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. Your review means a lot to us and we appreciate your support.

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Review collected in partnership with PACK & SEND

Great customer service - Norwood Pack & Send

published

Needing to arrange parcel collection for a bag left at Prague International airport and handed in to their lost & found. Leonie at Norwood was brilliant keeping good communication and arranging pick up from Prague Airport lost & found office and delivery to their office.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Norwood. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.

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Mike
MikeMetropolitan Adelaide, SA
  • Verified

Special thanks

published

It was a headache for me about transferring some items from QLD to SA, really appreciate the services of PACK&SEND. I have to give thanks to Reza (Pack&SendUnley)for introducing me to the great services of PACK&SEND.
Enjoying from services of PACK&SEND
MIKE NIAZI

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

easy solution to get items back!

published

package arrived so well packed, no damage and in a timely manner

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Jaz
JazCentral Queensland, QLD

Excellent service!

published

Parcel arrived in perfect condition in less time then expected

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. Our team will be so thrilled to hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!
Graeme Paterson
Graeme PatersonGippsland, VIC

Extremely professional service

published

Had a custom built crate for some fragile pottery. Was shipped interstate with no issues and arrived on time. Very helpful and followed up with delivery date when it was shipped.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We really appreciate you taking the time to write to us about your experience Graeme. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Abbey
AbbeyGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes

Cheap courier but tracking issues abound

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Matt Park
Matt ParkSouth East Queensland, QLD
  • Verified

fast, professional and affordable

published

Sent from Sydney by partner and received in Brisbane by me 3 days later.
Process was quick and easy on both ends. Prices were reasonable.
All in all, package arrived and in good condition, and the communication by the company was great.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Service was excellent

published

I wanted to send a package from Queensland to myself in Victoria. The online ordering system at first didn't show the Queensland suburb. However, a call to the Help line resulted in an updated suburb list and the booking was completed. The parcel was picked up from my sister at the agreed time and arrived in good condition to my home in Victoria well within the time estimated.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did Vince. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

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Review collected in partnership with PACK & SEND

  • Verified

Excellent and very fast.

published

Easy to do online and delivered from NSW to QLD the next day.very quick and package taken care off. Friendly and well mannered people at pick up.Will use them again.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Mike the Bike
Mike the BikeAdelaide
  • 2 reviews
  • Verified

Quick and reliable pick up interstate and only a few days to Adelaide delivery. I was happy.

published

Quick and reliable pick up interstate and only a few days to Adelaide delivery. I was happy. The seller in Gold Coast area was not inconvenienced and gave a positive comment.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments.Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Amazing and prompt service!

published

I was so delighted with the service from Prashant at Pack & Send at Mornington! After speaking to 3 other couriers with complicated processes and inexperienced staff I was very frustrated. Luckily, I called Pack and Send and everything was so easy! Prashant was kind, personable, and prompt with all communication, and my package even arrived a few days early. I would use Pack & Send Mornington again without hesitation. Thanks again Prashant :)

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Mornington. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
cathy.steve02
cathy.steve02Perth, WA
  • 2 reviews

Great Company to deal with

published

The process was fast and efficient and rates were reasonable. Package arrived at destination in good time. I was kept informed as to the whereabouts of the package throughout the process.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeEarly
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Page 1 of 10

Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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