Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
They always deliver - literally !
They picked up and delivered in a timely manner - even in the current pandemic circumstances. I'll continue to use them for my organisation as they haven't let us down yet.
Hassle free, one phone call to organise a quote, and one call to organise. Had a pick up from Bacchus Marsh to Werribee depot and then to Rosebud the next day, BRILLIANT.
Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks
Brilliant experience, will use again.
The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.
Great service and the staff couldn't have made it any easier
Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper
Fast efficient service.
Easy to use online portal. Quoting was easy, then booking the courier service at a very low competitive price. Couriered package arrived the next day in excellent condition. Highly recommended.
Picked up a 2m long 25kg tent from Geelong and delivered the next day to Sydney! Was not even Express! Cost was $65 which was very reasonable as others quoted $200+ or would not take a package that long.
Very happy with the service provided in regards to a large and difficult interstate shipment. The item was professionally packaged in a big wooden box and suffered no damage in transit. No hesitation whatsoever in using Pack & Send again in the future.
Excellent service, and very quick delivery
I planned on shipping some old film and slides from Canada to Australia. I searched online, and found Pack and Send. The staff member I dealt with was very friendly and efficient. Once my family had the box ready, the shipping labels were sent to them, and the package was dropped off at DHL Office. Normally DHL can pickup the package but due to my family not being home regularly, it was easier to have the package dropped off. Everything went smoothly. I was able to track the package online as it made its way to Australia. The package came within 10 days. Would recommend Pack and Send to everyone. Thanks again.
It was Too fast and professiona ,I hope to ship with them again.
I am happy to use this great service .
Every thing inside the luggages arrive in very great condition.
Review collected in partnership with PACK & SEND
The reviewer stated that an incentive was offered for this review
Best service, friendly and caring!
Picked up fragile unsighted Ebay purchase in Qld to ship to Vic, confirmed item undamaged, packed and send it. Always friendly even at 6th call. Superfast delivered ahead of schedule.
Cannot believe how quickly my parcels were delivered
I spent 4 days waiting for my parcels to be collected, The chosen courier sent an email stating the pick-up address was incorrect, and hence they refunded my funds. As the receiver, I organised the pic-up and was informed by the sender to try Pack & Send, and as the items were already packed, he would drop them off at the closest Pack & Send on his way to work, Pack & send confirmed that my parcels were dropped off, and the parcels left the depot that afternoon. Within 30 hours, the interstate parcels were delivered to my front door, which wa...s amazing service considering the 4-day wait for my items to go nowhere. I was delighted with the speed of the delivery and no damage was incurred. Fronted with the same situation in future, I will definitely use Pack & Send.
My package collection and delivery was super fast
Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.
Quick and affordable
Used self service, dropped off at the Brisbane warehouse on a Thursday and received my boxes the next Wednesday in Melbourne.
Good customer service at the drop off. Packages arrived in good condition.
Reliable and Efficient Service
I've used Pack & Send a few times now and each time the whole process has been a breeze.
Great service, I will use them in the future for sure.
Very easy to compute a quote and organise with a sender.
Questions & Answers
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
How much do you charge to send parcels to Nepal
Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/
Why does my tracking say shipment on hold ?
Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you
WGGA035224OL it's being sent to me from my uncle
Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at email@example.com or by calling 02 6971 7299. They will be able to assist. Thank you.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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