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PACK & SEND
4.5 from 5,480 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Frank Nesci
Frank NesciSydney, NSW
  • Verified

They always deliver - literally !

published

They picked up and delivered in a timely manner - even in the current pandemic circumstances. I'll continue to use them for my organisation as they haven't let us down yet.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Frank,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations. Thank you so much for your 5 star review and your positive comments.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

By Steve on 10 Oct 2021
By Steve on 10 Oct 2021Greater Melbourne (Outer), VIC

Extraordinary Service

published

Hassle free, one phone call to organise a quote, and one call to organise. Had a pick up from Bacchus Marsh to Werribee depot and then to Rosebud the next day, BRILLIANT.

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve,
We really appreciate you taking the time to write to us about your Pack & Send experience. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)

Great service

published

Excellent service .. package arrived 2 days earlier than expected- would definitely use this service again. Package arguing excellent condition and was dropped exactly where I asked it to be .. thanks

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jamie,
Thank you so much for your 5 star review and your positive comments. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Jarrod T.
Jarrod T.The Mallee, VIC
  • Verified

Brilliant experience, will use again.

published

The service provided by Pack and Send was seamless online booking system which flowed onto a prompt pick up and delivery service. I will use again and happily recommend to my peers.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Jason F
Jason FPerth, WA

Great service and the staff couldn't have made it any easier

published

Can not fault the service, staff were great to deal with and super efficient. Package arrived faster than expected and beat another package send via sellers courier service by nearly two weeks and worked out cheaper

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jason,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon. Thank you so much for your 5 star review and your positive comments.

Ian N
Ian NSouth East Queensland, QLD
  • 3 reviews
  • Verified

Fast efficient service.

published

Easy to use online portal. Quoting was easy, then booking the courier service at a very low competitive price. Couriered package arrived the next day in excellent condition. Highly recommended.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ian,
Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Fantastic service

published

Picked up a 2m long 25kg tent from Geelong and delivered the next day to Sydney! Was not even Express! Cost was $65 which was very reasonable as others quoted $200+ or would not take a package that long.

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michael,
We'll definitely pass your comments onto our team to let them know how pleased you were with their service. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Soeren W.
Soeren W.Perth, WA
  • 2 reviews

Excellent service

published

Very happy with the service provided in regards to a large and difficult interstate shipment. The item was professionally packaged in a big wooden box and suffered no damage in transit. No hesitation whatsoever in using Pack & Send again in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Other Couriers

 
 

0.0
(1,234)
Brian
BrianThe Mallee, VIC
  • 3 reviews

Excellent service, and very quick delivery

published

I planned on shipping some old film and slides from Canada to Australia. I searched online, and found Pack and Send. The staff member I dealt with was very friendly and efficient. Once my family had the box ready, the shipping labels were sent to them, and the package was dropped off at DHL Office. Normally DHL can pickup the package but due to my family not being home regularly, it was easier to have the package dropped off. Everything went smoothly. I was able to track the package online as it made its way to Australia. The package came within 10 days. Would recommend Pack and Send to everyone. Thanks again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your 5 star review and your positive comments Brian. Online feedback is precious to us and we are thankful you took the time to let us know about your experience.

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Nor A.
Nor A.South East Queensland, QLD
  • Verified

Perfect service

published

It was Too fast and professiona ,I hope to ship with them again.
I am happy to use this great service .
Every thing inside the luggages arrive in very great condition.

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Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Svm
SvmGreater Melbourne (Inner), VIC
  • 3 reviews
  • Verified

Best service, friendly and caring!

published

Picked up fragile unsighted Ebay purchase in Qld to ship to Vic, confirmed item undamaged, packed and send it. Always friendly even at 6th call. Superfast delivered ahead of schedule.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Other Couriers

 
 

0.0
(1,234)
Metwurst
MetwurstSouth-Eastern Region, NSW
  • Verified

Cannot believe how quickly my parcels were delivered

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Tanya Burns
Tanya BurnsFar North Queensland, QLD
  • Verified

My package collection and delivery was super fast

published

Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the positive feedback Tanya and we appreciate that you have taken the time to let us know of your experience.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Quick and affordable

published

Used self service, dropped off at the Brisbane warehouse on a Thursday and received my boxes the next Wednesday in Melbourne.
Good customer service at the drop off. Packages arrived in good condition.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michelle,
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Reliable and Efficient Service

published

I've used Pack & Send a few times now and each time the whole process has been a breeze.

Great service, I will use them in the future for sure.

Very easy to compute a quote and organise with a sender.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

kaz
kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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