1 photo
PACK & SEND
4.5 from 5,714 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Stephen
StephenGippsland, VIC
  • 2 reviews
  • Verified

Best Price, Best service!

published

Trust me when I say I did my homework, don't waste your time waiting on ridiculous quotes from other transport companies, you will only lose more time. Pack & Send is simple to use and the staff should you need their help is super friendly and extremely helpful as well as having the best price by a country mile, you won't get flopped off just because you are only sending one package or as in my case one boxed mountain bike from Brisbane to regional Nth East Victoria. Fast delivery regardless of long delays brought on by Covid19 disruptions. Regards, Steve, happy customer.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Inefficient service

published

Took 3 weeks longer than on the tracking then they gave me a partial refund and in the next breath they take $33 from my credit card saying parcel was larger than stated in self service booking. It seems strange that this could not have been noticed at initial pick up when weight /size is checked ? Not impressed timing is very sus. Won’t use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Claire
ClaireSouthwest, VIC

Great packing & delivery service

published

Very happy with the care taken by P& S Southern Highlands when packaging & transporting my lovely old painting. It arrived promptly & in perfect condition. Look forward to doing business with them again in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Claire,
Thank you so much for your 5 star review and your positive comments.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Mike
MikeRichmond-Tweed, NSW
  • 2 reviews

Fast Reliable Express Freight

published

Excellent service
Easy communications
Cheap Fast and Reliable
Brilliant Professional Service
Cameron the agent was great to deal with
Regular and precise correspondence
Replied to queries immediately
Will definitely recommend to my colleagues

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Jamie Kronborg
Jamie KronborgGreater Melbourne (Inner), VIC

Fantastic service!

published

I purchased old, rare English china at auction. Pack and Send Southern Highlands promptly arranged pick-up, packing and shipment to me interstate. Delivery arrived on time in perfect condition. Fine, courteous service! Thank you.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
amazon69
amazon69South Coast
  • 7 reviews
  • 7 likes
  • Verified

Prompt Delivery

published

Parcel arrived extremely quickly and in good condition. The self service option is extremely easy to use and allows for good savings.
I'd recommend Pack And Send without question for future deliveries.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Great Service - Very Reliable!

published

Received 3 boxes the first day, but the final 2 turned up the second day. All were delivered within 2 days of collection. Easy online service. Would deal with again if needed in the future.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

megahertz
megahertzGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 12 likes

Pathetic customer service and no accountability!

published

Booked a parcel to be picked up in Perth, the day came and went and I received no notification it had been picked up. Called customer service to be fed lies about it being regional. It was 20 minutes outside of Perth CBD, hardly regional. Had to call multiple times to get through to someone as their phone system intermittently hung up on me. Kept getting excuses and brushed off. Staff did not care when I threatened to cancel the job. Would never use them again!

Update: 1 hour after rebooking with TNT the parcel was picked up! So much for your crap about couriers being too busy Pack & Send!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Vicki Dane
Vicki DaneVictoria
  • 2 reviews

Cold Chain delivery success INTERSTATE

published

GREAT SERVICE & communication from Nth Ryde
Sydney to Melbourne
Worked through delivery options with Nth Ryde as cold chain [medication] & Aust Posts having delays during COVID
As receiver, I arranged pickup, first time using courier
Only improvement, service who delivered should ring doorbell to alert arrival, especially when label cold chain, lucky I was home on lookout
Tracking ability on way was a positive

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Vicki,
Thanks so much for taking the time to review your experience with Pack & Send North Ryde.
Our team will be so thrilled to hear how happy you were with their service.
It’s so great to receive feedback like this from our happy customers.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Rebecca Bell
Rebecca BellSydney, NSW

Fantastic Service!

published

Would highly recommend Leonie & her team. Absolutely fantastic! We had a few issues with the collection point from the end-user but Leonie was an amazing help settling this for me.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rebecca,
Thanks so much for taking the time to write to us about your Pack & Send experience. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

  • Verified

Quick, smooth. Great price. No worries!

published

I organised a pick up online and my parcel was picked up and delivered without any issues. The only thing I don't like is I need to put at least 30 words here.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Thank you so much for taking a few moments to let us know how we are doing Joshua. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

The reviewer stated that an incentive was offered for this review

Other Couriers

 
 

0.0
(1,234)
Carole E
Carole ECentral Queensland, QLD

Fast & Efficient Service from Mackay Pack & Send

published

As both a sender and receiver I can attest to the timely pick up and receipt of my packages. I had a package being returned from the US to Australia which was held up and returned to sender after 2 months. I then organised P & S to pick up and received it within 3 weeks!

Incentivised Review No
Sender or ReceiverReceiver
PACK & SEND
CustomerCare P.PACK & SEND

It's great to receive such a fabulous review from another happy & satisfied customer. Thank you Carole. We are glad to know your experience was positive in every possible way and hope to see you again soon.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
disappointed
disappointedByron Bay
  • 2 reviews
  • 1 like
  • Verified

Very fast

published

After being let down by another courier company, I turned in desperation to Pack & Send. They were great. Very fast and no problems at all. I will use them again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you so much for taking a few moments to let us know how we are doing. It is awesome to know that everything went well throughout your delivery experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Hassle free courier service!

published

I used PnS to collect a parcel in Nelspruit, South Africa, and delivery to Christchurch, New Zealand. There was several documentation that had to be completed for international freight. Once that was done the rest happened like clock work. I received a tracking number and was aware of the progress at all times.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
It's great to hear you're really happy with the service we've provided. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

  • Verified

Simple, quick process & reliable

published

Needed a parcel urgently sent from interstate and with COVID delivery delays affecting the main Australian postal service I tried Pack & Send and my parcel was delivered efficiently overnight. I did online order, sender drop off was easy, and it got here earlier than I expected. Very happy, thank you!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Prachi,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(895)
Dogtainers

Dogtainers

4.7
(721)
Parcelpoint

Parcelpoint

4.4
(3,561)
Jetpets

Jetpets

4.4
(761)
Big Post

Big Post

4.3
(159)
Interparcel

Interparcel

4.1
(2,100)
Smart Send

Smart Send

4.0
(1,422)
Sendle

Sendle

3.9
(10,550)
comGateway

comGateway

4.0
(71)
Transdirect

Transdirect

3.5
(2,725)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.