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PACK & SEND
4.5 from 6,258 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Maulik Hasmukh Chheda
Maulik Hasmukh ChhedaCentral Queensland, QLD
  • Verified

Would never ever try it.

published

Box was totally damaged and looked like it was just thrown around. Torn at places and retaped thousands of times. Box was pressed so much some things inside sprung open.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

We will be happy to look into this further Maulik if you would like to DM us at customerservice@packsend.com.au with your tracking number.

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Review collected in partnership with PACK & SEND

Anne Armstrong
Anne ArmstrongSouth East Queensland, QLD
  • Verified

Very efficient service!

published

I was both sender and receiver moving interstate. Timely pick up and seamless delivery made at the expected time and in good condition. Advice about packing and tracking was accurate.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Great service and we will use you again!

published

Great and very friendly service.
Everyone we dealt with was courteous and very helpful.
The whole moving event was managed fantastically. On time. All items in good condition.
All our belongings arrived interstate in perfect condition. Easy tracking.
Much appreciated!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Bibra Lake. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Maree
MareeVictoria
  • 2 reviews

Very professional and accommodating

published

The package arrived on time in perfect condition. Pack and Send was very helpful with information and prompt attention and was able to pick up package and deliver it correctly.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for taking a few moments to let us know how we did. Online feedback is precious to us and we are thankful you took the time to let us know about your experience. We look forward to helping you again soon.

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BanjoMan
BanjoManSydney, NSW

Excellent service, could not fault.

published

My friend dropped off an old musical instrument in Lillydale Tuesday lunch it arrived Sydney Thursday lunch - expertly packaged, email came the morning of delivery advising of same. Highly recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Lilydale. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.

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Luke G.
Luke G.South East Queensland, QLD

Excellent service

published

Great service that made collection of an item and packaging quick and easy. Communication was outstanding. From start to finish the whole process was very fast. Recommend for when you need a bulky item packed and delivered.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments.We really appreciate the great feedback you have given us and value your recommendation. We look forward to helping you again soon.

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Bridget Kiwi
Bridget KiwiGreater Melbourne (Outer), VIC
  • Verified

Excellent service!

published

Package was picked up on time and delivered interstate the next day!
Online booking system was very easy to use.
Excellent service, so much better than the competitors - will 100% use again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

gred
gredNorthern Region, NSW
  • 8 reviews
  • 2 likes
  • Verified

I arranged VIC pickup and NSW delivery to me - was easy as!

published

I had to arrange a pickup for goods I had purchased as it was a private sale and I was paying freight. I grabbed the details needed from sender to put into the P&S system, sender printed and taped on the box. It was picked up the next day and took less than a week from country VIC to country North West NSW. I was pleasantly surprised and the box arrived undamaged.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Professional service

published

Goods arrived in a timely manner, and at all times I was kept informed of the progress of my shipment. On delivery to my home the driver stacked it neatly in the garage for me as I was home

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Lucas
LucasGreater Melbourne (Inner), VIC

Proper Service

published

Good service from door to door. On time both ends and was kept informed via emails and tracking along the way. Everything arrived as it was packed with no issues at all.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided Lucas. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Sandra Hatzl
Sandra Hatzl
  • 2 reviews

Very happy

published

Edwina was incredibly helpful on finding the right price for our shipment on 2 large paintings to Melbourne suggesting depot to depot was a cost effective way to ship. The whole process was so so easy I’d do it again. Also have to give a shout out to West Melbourne who kindly helped my husband carry the paintings to the car. Thankyou to both

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Quick service, well packed

published

I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.

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Great Service

published

We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.

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Glenn Bouwer
Glenn BouwerSydney, NSW
  • Verified

Seamless and easy.

published

They have a very user friendly ordering process, the collection and delivery went off without any hitches and it was all done at a competitive price . No drama, I will definitely opt to use Pack & Send again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Glenn. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.

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Review collected in partnership with PACK & SEND

Rambo
RamboPerth
  • 3 reviews
  • 7 likes

Can’t find my parcel, no updates and no deadlines given

published

I was suppose to receive my urgent parcel 6 days ago. There was no updates whatsoever and when I called, the lady insisted I would receive it a few days later. Today I called and they said it’s misplaced and will take 7-14 days to search. Totally irresponsible.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Page 1 of 10

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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