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Would never ever try it.
Box was totally damaged and looked like it was just thrown around. Torn at places and retaped thousands of times. Box was pressed so much some things inside sprung open.
I even contacted pack and send as i had insured my package. But they just said star trek did not report so we cannot help you. The bundle is taped at bottom because it was probably kept somewhere wher...
Read moree the bottom got wet, when i opened the box tye things at bottom were wet and the box flaps had torn off due to sitting in moisture. Even after all this i did not receive my refund and just got an email saying nothing was recorded at our end or at courier's end so we cannot help you.We will be happy to look into this further Maulik if you would like to DM us at customerservice@packsend.com.au with your tracking number.
Review collected in partnership with PACK & SEND
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Very efficient service!
I was both sender and receiver moving interstate. Timely pick up and seamless delivery made at the expected time and in good condition. Advice about packing and tracking was accurate.
Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
Great service and we will use you again!
Great and very friendly service.
Everyone we dealt with was courteous and very helpful.
The whole moving event was managed fantastically. On time. All items in good condition.
All our belongings arrived interstate in perfect condition. Easy tracking.
Much appreciated!
Thanks so much for taking the time to review your experience with Pack & Send Bibra Lake. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.
- 2 reviews
Very professional and accommodating
The package arrived on time in perfect condition. Pack and Send was very helpful with information and prompt attention and was able to pick up package and deliver it correctly.
Thank you so much for taking a few moments to let us know how we did. Online feedback is precious to us and we are thankful you took the time to let us know about your experience. We look forward to helping you again soon.
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Excellent service, could not fault.
My friend dropped off an old musical instrument in Lillydale Tuesday lunch it arrived Sydney Thursday lunch - expertly packaged, email came the morning of delivery advising of same. Highly recommend.
Thanks so much for taking the time to review your experience with Pack & Send Lilydale. It’s so great to receive feedback like this from our happy customers. Our team will be so thrilled to hear how happy you were with their service.
Excellent service
Great service that made collection of an item and packaging quick and easy. Communication was outstanding. From start to finish the whole process was very fast. Recommend for when you need a bulky item packed and delivered.
Thank you so much for your 5 star review and your positive comments.We really appreciate the great feedback you have given us and value your recommendation. We look forward to helping you again soon.
- Verified
Excellent service!
Package was picked up on time and delivered interstate the next day!
Online booking system was very easy to use.
Excellent service, so much better than the competitors - will 100% use again!
Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us and value your recommendation. We're so glad to hear you ...
Read morewere happy with our service and look forward to helping you again soon.Review collected in partnership with PACK & SEND
- 8 reviews
- 2 likes
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I arranged VIC pickup and NSW delivery to me - was easy as!
I had to arrange a pickup for goods I had purchased as it was a private sale and I was paying freight. I grabbed the details needed from sender to put into the P&S system, sender printed and taped on the box. It was picked up the next day and took less than a week from country VIC to country North West NSW. I was pleasantly surprised and the box arrived undamaged.
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.
Review collected in partnership with PACK & SEND
Professional service
Goods arrived in a timely manner, and at all times I was kept informed of the progress of my shipment. On delivery to my home the driver stacked it neatly in the garage for me as I was home
It's great to hear you're really happy with the service we've provided. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
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Proper Service
Good service from door to door. On time both ends and was kept informed via emails and tracking along the way. Everything arrived as it was packed with no issues at all.
It's great to hear you're really happy with the service we've provided Lucas. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
- 2 reviews
Very happy
Edwina was incredibly helpful on finding the right price for our shipment on 2 large paintings to Melbourne suggesting depot to depot was a cost effective way to ship. The whole process was so so easy I’d do it again. Also have to give a shout out to West Melbourne who kindly helped my husband carry the paintings to the car. Thankyou to both
Thanks so much for taking the time to review your experience with Pack & Send Melbourne City. Thank you so much for taking the time to leave such a positive review. We really appreciate your business ...
Read moreand look forward to helping you again in the future.Quick service, well packed
I left my kindle at a hotel. Pack & send collected it, packaged it up very well and got it to me in a couple of days. Great service! Thanks Lilydale branch!
Thanks so much for taking the time to review your experience with Pack & Send Lilydale. Your review means a lot to us and we appreciate your support.
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Great Service
We received great service from Pack and Send in Mittagong. Joe provided a quote quickly and was happy to offer a different service to New Zealand to try and reduce costs. The painting was beautifully wrapped and protected and arrived in perfect condition. We were very happy with the service.
Thanks so much for taking the time to write to us about your experience with us Fiona. It's great to receive such a fabulous review from another happy & satisfied customer and we hope to see you again soon.
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Seamless and easy.
They have a very user friendly ordering process, the collection and delivery went off without any hitches and it was all done at a competitive price . No drama, I will definitely opt to use Pack & Send again!
Thank you so much for your 5 star review and your positive comments Glenn. It is awesome to know that everything went well throughout your delivery experience and we're really happy to hear that you'll be recommending us to others.
Review collected in partnership with PACK & SEND
- 3 reviews
- 7 likes
Can’t find my parcel, no updates and no deadlines given
I was suppose to receive my urgent parcel 6 days ago. There was no updates whatsoever and when I called, the lady insisted I would receive it a few days later. Today I called and they said it’s misplaced and will take 7-14 days to search. Totally irresponsible.
Thank you for your review Rambo and I am sorry to hear of this missing item. Our carriers are seeing high volumes at the moment and we apologise for any inconvenience being caused. The Customer Servic...
Read moree Team work closely with the carriers and will be in contact with you as soon as they have answers provided to them. Feel free to contact them for information in the meantime.Questions & Answers
What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005
Good Morning. Thanks for the enquiry and for this we have a couple of options. You can visit our website for an Online Service or for the option to ship with a local Service Centre. They provide a per...
Read moresonalised service that will ensure they take care of everything for you. Please visit the locations page found on the following link for information on this option. Thank you. https://www.packsend.com.au/Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?
Thanks for the contact Liz. This option is provided on the basis the carrier & delivering driver, recognises this request and obtains the signature. If for some reason it is not obtained, we will be h...
Read moreappy to investigate and refund the additional cost.Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?
Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with ...
Read morea variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.Get an answer from our members and PACK & SEND representatives
Details
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
- Fast deliveries were made, with goods arriving either on time or earlier than the required date.
- Parcels were commonly reported to have arrived at their destination in good condition.
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
- The online self-service booking system proved itself to be an easy and straightforward process.
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.
If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.
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Thank you for your review Maulik and we are terribly sorry for this experience. As we are a freight reseller and rely on our suppliers to deliver successfully, and it seems you were let down by this s...
Read moreervice. Your feedback will be provided to ensure we do not see service like this again.