Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Pick up was on the day requested. Arrived at the destination in a very timely way. However, the large 15kg package was delivered upside down! It was obvious which was the right side up. Hoping nothing has been damaged.
No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.
Beyond poor handling/damaged goods/no responsibility taken
Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.
Delivered to the next door neighbours gutter?
Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Please come back to me on this issue. Thanks - Andrew
Had to cancel on 4th day, parcel still not collected
Booked on Sunday for Monday collection. The driver arrived on Tuesday, and rang the door bell, waited less than 5 seconds and left before we could get to the door. If you don't believe it, here is the video
I was then assured by the staff at Pack & Send it would be picked up the next day, and here I am sending my package on Thursday via Uber. Thanks, Pack & Send. You have not only wasted 4 days, but also cost me a premium, a lot of wasted time, and stress. Will never use your service again. I know that everyone is busy due to Covid, but this is a review of a service that failed to provide, nothing personal, you are now simply getting the appropriate review.
If possible I'd give them ZERO
Poor and unprofessional
After almost a whole day of waiting for courier to collect my item (Bankstown, lockdown) I made a call around 4pm to check collection status! As you can imagine they quickly reported that collection FAILED since I wasn't at home (In a very patronising way). Needless to say that we were all day at home, there is a very loud door bell ... simply not true.
They will later on admit that it was couriers mistake and he never turned up! "Karen" was wandering why I am upset, why I am taking this personally (LOL)... endless lis...
poor lost delivery resolution
Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.
Absolutely terrible. Would not use again.
Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.
Not too good … product damaged
Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything
Parcel got damaged
The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it
Online process of booking the job was very easy and straight forward. Packages were picked up the next business day and delivered promptly. I was not home to collect and for some reason they were sent to a post office 40mins away from delivery address which was very annoying. Condition of packages were not great on pick up. Badly handled but thankfully no damage.
First time customer. Not impressed.
I chose to pay over twice that of Australia Post's fee to send a letter using Pack & Send's express document option from Melbourne to Davao (in the Philippines) owing to the promised expedience with which the letter would be delivered. To quote your own website -
'PACK & SEND specialises in the urgent courier delivery to the door to virtually anywhere in the world. We safely and securely courier items such as tenders, artwork, banking, legal documents, promotional material and business correspondence.'
The online booking in...dicated that delivery would take 1-2 days plus a couple of days more to allow for delays. Great! I handed over over the letter at the Werribee branch on 10 March. Immediately, the delivery estimate became 9 days (19 March), according to your tracking service. Later than expected, but still acceptable. Well, the letter arrived in Manila on 12 March, has not moved since ('shipment on hold'), and - of course - missed yesterday's delivery deadline. An entire week in delivery limbo! There ought not be a customs issue, since it is only a document. Further, Manila is at the other end of the country from Davao, the destination. What is going on? How much longer will this take? And, should I need to find an alternative, how do I claim a refund for your company's unacceptable failure to deliver the service for which I paid?
Great pick up but RIPPED OFF
I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.
Do not pack in cardboard
New small cardboard moving boxes from Perth to Melbourne, containing household items. Boxes were mistreated, spilling items when I picked them up. No one from pack and send or the transport company (TNT) took responsibility. My recommendation would be to not use cardboard boxes.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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