PACK & SEND

It took two weeks and 8 requests for the consignment to be collected with very poor response time from Pack n Send. Once the parcels were eventually delivered only 2 of the 3 made it. I would suggest going with a different provider.

Promised pick up date then missed it, was rude when I queried it then took 2 weeks to get to the customer
Disgusting rude and unprofessional and not caring, rude

Sent 3 large boxes (85kg) of personal goods when moving interstate. No tracking updates were provided post pickup, and when boxes didn’t arrive within the week, I contacted the customer service. Initially I was referred to the franchise I sent through, and I was told the boxes would arrive that day. When they did not I contacted customer service again and they confirmed my boxes could not be located and so depot searches were conducted over the next week with no result. Then without any notification, 3 weeks after being sent I found my boxes ne...

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Not happy.
Please come back to me on this issue. Thanks - Andrew

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

RE: AUW0402228E9

I chose to pay over twice that of Australia Post's fee to send a letter using Pack & Send's express document option from Melbourne to Davao (in the Philippines) owing to the promised expedience with which the letter would be delivered. To quote your own website -

'PACK & SEND specialises in the urgent courier delivery to the door to virtually anywhere in the world. We safely and securely courier items such as tenders, artwork, banking, legal documents, promotional material and business correspondence.'

The online booking in...

Package was only picked up after having to remind the company and double the cost of good old Australia Post... not fast either. If you want to pay a lot of money for poor service...go for it... better to forgo the convenience of pickup and trot down to your local post office.. will get there faster, in better condition, and at much cheaper cost.

Package arrived one week later and my suitcase was destroyed during the shipment.
I can't use it anymore because of all the scratches and a wheel damaged and also a corner is pushed inside and it is impossible to push back. They did not have accuracy during the handling and I'm very upset. Do not send with them.
Very bad.

I sent one parcel from Australia to India around 30 August and my brother received it in mid October. This was the first time I was doing it. I was advised by pack and send that there are few items that I can’t send to India for example, perfume. I went back to the office and took off the item and I specifically told the guy to update my final amount however he didn’t. It was stuck at Indian customs for a month because of the mismatch in the price value. I have to pay a lot of duty tax just because the guy in the pack and send department did not take the effort to rectify my final value price. Terrible Service by Pack and Send.

Item took over a week from Rockhampton to Sydney, then another 2 weeks to get to the destination, when I paid for a 3 days services . Service is poor, your stating on your website, that there is no delays
When contacting pack and send about where my package was, as it sat in at Kenner in the USA for over a week, pack and send sent me emails to contact dhl, why would I contact dhl , when my contract is with pack and send , this is very poor customer service

Our 13 boxes that we shipped from Brisbane to Canada arrived months late, we were told the "secure" warehouse was broken into, ALL our personal belongings were stolen including jewelry, computers, laptops etc. Instead of contacting us, they repacked the boxes with stuff that was left on the floor of the warehouse and shipped it to us. After months of not having our belongings, we opened our 13 boxes of useless garbage. Pack & Send refused responsibility and did not compensate us either. Do not use Pack @ Send.

Some how damaged a steel item, the item was getting sent for repairs so didn’t think I should get insurance on a item that was made out of steel. They mustn’t treat there items very well. Also late to pick up

Do not go to Mt Waverley branch, guy in charge will rip you off after accepting the parcel and charge you extra. Been sending parcel for years with no issues, always dropped off at P&S Rowville, first time here and was charged extra after the guy said all was ok. I see see this location is not CLOSED