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PACK & SEND
4.5 from 5,870 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Quick delivery but poor customer service

published

Package arrived quickly, however everything in one box was broken. The lady at the drop off facility was very rude and told me to expect my packages to be broken by the time they arrived as the boxes get thrown around without much care.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

CCB
CCBSydney, NSW
  • Verified

Do not use for important items

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

unhappy

published

Parcel damaged at arrival. Told one price, invoice stated a different price. Pack & Send forgot to pick up parcel when phoned was then done promptly. Sent email regarding this, not heard back

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bob, We're sorry to hear of this and apologise for the inconvenience. Thanks for providing your tracking number which has enabled us to advise the service centre involved so we can resolve this matter for you as quickly as possible.

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Dianne
DianneSydney Surrounds, NSW
  • 2 reviews
  • 2 likes
  • Verified

Never Again

published

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

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Jodie Levey
Jodie LeveySouth East Queensland, QLD
  • Verified

Beyond poor handling/damaged goods/no responsibility taken

published

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Beth T.
Beth T.
  • 2 reviews
  • Verified

Delivered to the next door neighbours gutter?

published

Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Extremely disappointed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Andrew Raymond
Andrew RaymondSydney, NSW
  • Verified

Zero Stars

published

Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Not happy.
Please come back to me on this issue. Thanks - Andrew

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Sorry to hear about this, Andrew. We do apologise for what has happened. In order to investigate further, we do need your tracking number. Please DM us wit this information and we can look into the matter for you.

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Review collected in partnership with PACK & SEND

  • Verified

Had to cancel on 4th day, parcel still not collected

published

Booked on Sunday for Monday collection. The driver arrived on Tuesday, and rang the door bell, waited less than 5 seconds and left before we could get to the door. If you don't believe it, here is the video
https://ring.com/share/bfa9b7c0-2707-4b69-ba04-5db348ceb539
I was then assured by the staff at Pack & Send it would be picked up the next day, and here I am sending my package on Thursday via Uber. Thanks, Pack & Send. You have not only wasted 4 days, but also cost me a premium, a lot of wasted time, and stress. Will never use your service again. I know that everyone is busy due to Covid, but this is a review of a service that failed to provide, nothing personal, you are now simply getting the appropriate review.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Aleks
AleksSydney, NSW
  • 2 reviews
  • 2 likes
  • Verified

If possible I'd give them ZERO

published
Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Aleks, We're disappointed to receive this review as we've responded to your previous posts. We can also confirm that your refund has definitely been processed.

Aleks
Aleks

Refund and your comments come after... service delivery failure is why I posted my review.

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James Selleck
James SelleckSydney, NSW
  • Verified

Absolutely terrible. Would not use again.

published

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Not too good … product damaged

published

Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Stephen Yeung
Stephen Yeung
  • 2 reviews
  • Verified

Parcel got damaged

published

The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Couriers

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Lil
LilGreater Melbourne (Outer), VIC
  • Verified

First time customer. Not impressed.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Lil
Lil
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Cristie Miller
Cristie MillerSydney, NSW
  • Verified

Great pick up but RIPPED OFF

published

I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Do not pack in cardboard

published

New small cardboard moving boxes from Perth to Melbourne, containing household items. Boxes were mistreated, spilling items when I picked them up. No one from pack and send or the transport company (TNT) took responsibility. My recommendation would be to not use cardboard boxes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Page 1 of 2

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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