PACK & SEND

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

An update to my previous review...
As a weekly user of Pack & Send, I'm VERY SAD to say that Pack and Send has joined the ranks of other pathetic services, including Sendle (zero stars for them), Smartsend, and others, who manage to lose parcels and keep stringing people along for several weeks before finally admitting they haven't got a clue.
My very large parcel (1.8mtrs tall, 800mm wide) traveled 40 minutes from Rutherford to Newcastle, where they promptly lost it, after scanning it into the depot. How they lose something so huge is beyond me.
However, it took a further 6 weeks before they finally advise us that they lost it.

Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Not happy.
Please come back to me on this issue. Thanks - Andrew

Do not use Pack & Send. They use Couriers Please which are incompetent , disrespectful, and steal your deliveries instead of delivering them. Lost hundreds of dollars in a week because they are tards.

Package was only picked up after having to remind the company and double the cost of good old Australia Post... not fast either. If you want to pay a lot of money for poor service...go for it... better to forgo the convenience of pickup and trot down to your local post office.. will get there faster, in better condition, and at much cheaper cost.

Package arrived one week later and my suitcase was destroyed during the shipment.
I can't use it anymore because of all the scratches and a wheel damaged and also a corner is pushed inside and it is impossible to push back. They did not have accuracy during the handling and I'm very upset. Do not send with them.
Very bad.

Some how damaged a steel item, the item was getting sent for repairs so didn’t think I should get insurance on a item that was made out of steel. They mustn’t treat there items very well. Also late to pick up

No updates, apparently I needed to pay extra taxes before delivery could be finalised due to incorrect information on the document they prepared or pay extra to have item returned

If i could rate 0 I would. Sent a precious artwork piece across Australia which on arrival was totally smashed up including the frame, glass and even the back board. Was led to believe when i took it in to Pack & send to send over that they would cover any damages if they occurred. I called and told them what had happened and they said to get a quote to get it fixed (no apologies). When i finally found a matching frame and called them back they said they couldn't cover it (still no apologies) as there was no warranty paid when it was sent (this was never mentioned).
Dont use these guys. Very rude & shocking customer service. Maybe they should take down their big signs that say they specialise in sending fragiles, artwork etcetcetcetc!!!!