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PACK & SEND
4.5 from 5,861 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

1.4
12 reviews
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Reviewer Photos & Videos

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CCB
CCBSydney, NSW
  • Verified

Do not use for important items

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Dianne
DianneSydney Surrounds, NSW
  • 2 reviews
  • 2 likes
  • Verified

Never Again

published

No stars for service. Parcel took 16 days to travel about 150kms. Parcel was thrown over the front fence and damaged. Very disappointed in this company and will not use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

James Selleck
James SelleckSydney, NSW
  • Verified

Absolutely terrible. Would not use again.

published

Package was going from NSW to ACT. It go lost and took two weeks. When it finally arrived it was majorly damaged as if they'd just thrown it off the back of a truck. They wouldn't help at all and took no responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Lil
LilGreater Melbourne (Outer), VIC
  • Verified

First time customer. Not impressed.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Lil
Lil
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Devyank Kerni
Devyank KerniSydney, NSW
  • Verified

Didn’t expect this from Pack and Send

published

I sent one parcel from Australia to India around 30 August and my brother received it in mid October. This was the first time I was doing it. I was advised by pack and send that there are few items that I can’t send to India for example, perfume. I went back to the office and took off the item and I specifically told the guy to update my final amount however he didn’t. It was stuck at Indian customs for a month because of the mismatch in the price value. I have to pay a lot of duty tax just because the guy in the pack and send department did not take the effort to rectify my final value price. Terrible Service by Pack and Send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Bob
BobCentral Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Poor customer service and slow service

published

Item took over a week from Rockhampton to Sydney, then another 2 weeks to get to the destination, when I paid for a 3 days services . Service is poor, your stating on your website, that there is no delays
When contacting pack and send about where my package was, as it sat in at Kenner in the USA for over a week, pack and send sent me emails to contact dhl, why would I contact dhl , when my contract is with pack and send , this is very poor customer service

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Bob
Bob

There was no payment of duties to pay, the item was going back to the manufacturer for repair, my name isn’t bob

PACK & SEND
CustomerCare P.PACK & SEND

Sorry - that was name showing on the review account. Let us know if we can assist you further, as above.

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Review collected in partnership with PACK & SEND

  • Verified

Worse than bad, ILLEGAL

published

Our 13 boxes that we shipped from Brisbane to Canada arrived months late, we were told the "secure" warehouse was broken into, ALL our personal belongings were stolen including jewelry, computers, laptops etc. Instead of contacting us, they repacked the boxes with stuff that was left on the floor of the warehouse and shipped it to us. After months of not having our belongings, we opened our 13 boxes of useless garbage. Pack & Send refused responsibility and did not compensate us either. Do not use Pack @ Send.

  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Graham Walling
Graham WallingSydney, NSW
  • Verified

item damaged on receipt, no one interested

published

14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Review collected in partnership with PACK & SEND

C Z.
C Z.
  • 2 reviews
  • 1 like
  • Verified

Do not go to Mt Waverley branch, guy in charge will rip you off

published

Do not go to Mt Waverley branch, guy in charge will rip you off after accepting the parcel and charge you extra. Been sending parcel for years with no issues, always dropped off at P&S Rowville, first time here and was charged extra after the guy said all was ok. I see see this location is not CLOSED

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Couriers

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Anna C.
Anna C.South East Queensland, QLD

A 4-month long Nightmare

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Anna C.
Anna C.
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Randal Newton-John
Randal Newton-JohnCentral Highlands and Goldfields, VIC
  • Verified

Very bad service

published

Package took over 2 weeks to deliver. It was on a delivery truck 3 times but somehow never made it to it’s destination . Took a lot of stressful calls over more than a week to sort out. Had to escalate to a supervisor who initially wouldn’t talk to me ! Package finally arrived broken . Never again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Questions & Answers

Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi, In the current situation with so many people affected by COVID, it would be inappropriate to provide any 'guarantees' regarding transit times. Our PACK & SEND service centres can provide you with a variety of service options to choose from. Just visit our website to find your closest store - https://www.packsend.com.au/service-centres/.

Navjot
Navjotasked

Why it is showing that (UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.)

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

UPS is a partner of PACK & SEND and are used for international shipments. They contact the sender's or receiver for information to assist with the clearance process. Do you have a specific tracking number for a booking?

Salumalo A.
Salumalo A.asked

Hi does anyone know what partner courier Pack and Send use for Fiji, parcel has been in customs for 7 days now and hasn’t updated in 5 days.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Salumalo, Please advise your tracking number so we can take a look for you.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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