Caring customer service
Efficient, on-time delivery
Reasonably priced services
Not too good … product damaged
Not picked up when they said
Too over a week to deliver and insides were damaged and leaking
Card was not readable as honey had leaked and hone thru everything
Parcel got damaged
The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it
Great pick up but RIPPED OFF
I shopped around for quotes to send clothing back to Germany. I was honest and accurate in declaration and the pick up staff checked contented. ETA Syd to Hamburg <1week but took weeks & they charged another €200 to deliver. Contents wet & stank. Thieves.
Pack and send staff and service fine, but freight company delivered goods broken
I sold a hard plastic doll and packaged up myself with lots of bubble wrap, in a similar fashion to my packaging any times with Aust Post, but it arrived broken and I had to refund full cost and freight. I since have found out that if sent with Aust Post, if the item were damaged I would have been covered for $100. With Pack and Send I was not even refunded freight cost. The box arrived completely squashed in as if a heavy object had been placed on it. Unfortunately the mother in law recipient broke up box for recycle bin that night, I wish she...had taken a photo. Linda at P and Send helpful in launching an enquiry, but basically the end response was sorry, bad luck. I am out of pocket $95 and client has a smashed doll that is probably impossible to repair.
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Terrible service and damaged package
My customer received their package in a badly damaged condition and therefore the contents were damaged also. No assistance was offered to resolve the problem and the company said they’re holding no liability. When you’re a small business sending handmade items, which were packed with care, this is a huge disappointment.
P&S make it easy and delivery is prompt
We have used P&S almost exclusively for delivery to Canada - we always set it up on line, print the documents at home. Staff at the depot are friendly and the only issues we have had with delivery are the result of delays in Canadian customs. Our last parcel for sent from Perth on a Monday and delivered in eastern Canada on the following Friday - fantastic! The comment below on condition of the goods on arrival is a result of careless handling/unpacking/repacking by Canada Customs!
item damaged on receipt, no one interested
14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.
It arrived in the time frame indicated to me on sending, so all good. Online system works well. The tracking information told us pretty much what was going on. Thanks.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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