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PACK & SEND
4.5 from 5,733 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Reviewer Photos & Videos

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Wendy A.
Wendy A.Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like
  • Verified

Delivery outcome

published

Pick up was on the day requested. Arrived at the destination in a very timely way. However, the large 15kg package was delivered upside down! It was obvious which was the right side up. Hoping nothing has been damaged.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

We really appreciate you taking the time to write to us about your PACK & SEND experience Wendy. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Scott Bagnell
Scott BagnellSouth East Queensland, QLD
  • Verified

Great service

published

Online process of booking the job was very easy and straight forward. Packages were picked up the next business day and delivered promptly. I was not home to collect and for some reason they were sent to a post office 40mins away from delivery address which was very annoying. Condition of packages were not great on pick up. Badly handled but thankfully no damage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Dan Muir
Dan MuirSydney, NSW
  • Verified

Damaged in Transit

published

Took the risk of sending framed picture. Picture packed very well but not much is going to protect from being run over by forklift. All good, my mistake, I should of read the conditions more carefully.

  • Thumbnail
  • Thumbnail
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Dan Muir
Dan Muir

Agreed, though I am interested, what do you pack items in to prevent damage when a forklift drives over the top.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Dan, It's hard to comment on this event as the photos don't show evidence of forklift damage. If you want us to give further advice, please email your details to customerservice@packsend.com.au and one of our experts will liaise with you.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

FredN
FredN
  • 4 reviews
  • 5 likes
  • Verified

P&S make it easy and delivery is prompt

published

We have used P&S almost exclusively for delivery to Canada - we always set it up on line, print the documents at home. Staff at the depot are friendly and the only issues we have had with delivery are the result of delays in Canadian customs. Our last parcel for sent from Perth on a Monday and delivered in eastern Canada on the following Friday - fantastic! The comment below on condition of the goods on arrival is a result of careless handling/unpacking/repacking by Canada Customs!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Stacey Platts
Stacey Platts South East Queensland, QLD
  • Verified

The Customer Service was Faultless

published

The customer service at North Lakes was excellent both on the phone and at the office. Despite the good packaging a handle did get broken so I am feeling the parcel was handled roughly despite having "fragile" on it.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Stacey, Thanks so much for taking the time to review your experience with Pack & Send North Lakes. Deb, Calley and the team will be thrilled to receive your comments and hear how happy you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

manav.sood
manav.soodVictoria
  • 2 reviews
  • 1 like
  • Verified

Package not delivered but I was refunded in the end

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Graham Walling
Graham WallingSydney, NSW
  • Verified

item damaged on receipt, no one interested

published

14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Helen Cooke
Helen CookeHobart, TAS
  • Verified

Great service!

published

It arrived in the time frame indicated to me on sending, so all good. Online system works well. The tracking information told us pretty much what was going on. Thanks.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Helen. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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