1 photo
PACK & SEND
4.5 from 5,733 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Anthony
Anthony
  • 2 reviews
  • Verified

Excellent

published

On time and delivered as per estimated date. ................................
Information supplied for packaging was very helpful. Communication via email for parcel tracking and delivery was accurate and precise. I was able to convey to receiving person same.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Julie
JuliePerth, WA
  • 2 reviews
  • 1 like

Fast efficient service.

published

Fast service. Package Arrived looking in excellent condition. Not opening until Xmas so can’t vouch for the glass inside yet - but all looks very good !
All dealings with staff proved them to be professional and friendly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Sam P
Sam PSydney, NSW
  • Verified

They picked it up and dropped it off just like they are supposed to, no issues at all

published

Door to door pick up and delivery WA to VIC addresses no issues or delays, it was very easy.
had a 12 kg package sent door to door in 7 days between states.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sam,
It's great to hear you're really happy with the service we've provided.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

S.Mc
S.McSouth East Queensland, QLD
  • 5 reviews
  • 2 likes
  • Verified

Fast, friendly and easy to use

published

Very reasonable price and very efficient shipping. I moved a large item from Brisbane to Sydney and it was there within 2 business days for a much lower cost compared to other providers. I recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi,
Thank you so much for your 5 star review and your positive comments.
We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified

Fast Delivery, Reliable and Great Service

published

First time using Pack & Send. Very easy online ordering process with range of options for collection, drop off points etc, easy online quote estimation process. Fast delivery of our items, and easy tracking system, as well as prompt delivery email notifications. Highly recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Linda,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

April Memorey
April MemoreySydney, NSW
  • Verified

DELIVERY IS SO QUICK

published

By far the least expensive with the BEST service! My package was collected on time and delivered so quickly! Tracking and updates are fantastic!
I will definitely use them every time!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

christabell
christabellSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Fast, Reliable and friendly

published

The Pack and Send service and team were very warm, friendly and helpful. I can not fault this service, my parcel arrived in perfect condition, in the time quoted 5 days, and half the price of Aust. post.
Highly recommended.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Christabell,
Thank you so much for your 5 star review and your positive comments.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Celeste
Celeste Perth, WA
  • 2 reviews
  • Verified

Easy to use and fast, secure service.

published

I find this service easy to use, fast and secure! I always find the staff helpful and friendly and it is much more cost efficient for large packages than the post office.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Celeste,
Thank you so much for your 5 star review and your positive comments.
It’s so great to receive feedback like this from our happy customers and we look forward to helping you again soon,

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
John McGuinness
John McGuinnessSouthwest, VIC

Delivery above expectation

published

Pack & Send Geelong found a way to get a fragile item to Adelaide for us without it getting damaged, and ahead of schedule. They provided the right packing materials to ensure it was protected and straight (it was 4m long). It arrived in one piece, without any sign of damage which was confirmed when we opened the package. Friendly service and reasonably priced made it a 5/5 experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi John,
Thanks so much for taking the time to review your experience with Pack & Send Geelong.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Greg Johnson
Greg JohnsonSydney, NSW
  • Verified

Super Quick Pick Up and Delivery

published

I was sending a mountain bike to regional NSW and it was in a big box. No one else would take a box this big. Pack & Send picked up within 15 minutes of booking and package delivered two days later. Couldn't do better!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Greg,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Excellent Service

published

The one line booking service was easy to use. My 6 boxes were delivered very quickly from WA to Qld. The cost fro shipping was very reasonable for the distance the boxes traveled. Very Happy.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Excellent service and excellent price

published

Picked up and delivered on time, in excellent condition but best of all the price, I could not believe how cheap it was in comparison to other carriers. Tracking information was accurate.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Elaine,
Thank you so much for your 5 star review and your positive comments.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Ron
Ron
  • 4 reviews
  • 1 like
  • Verified

A breeze

published

As the sender my packages were picked up very quickly, especially at this busy time. The online, do it yourself system, is very efficient and easy to use. I was notified when the parcels were delivered and in the time specified.

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Adam Breust
Adam BreustPerth, WA
  • Verified

Perfect

published

The booking process was so easy and the delivery was very quick. The pick up and drop off was literally door to door so no need to line up at post offices. Also as for the price it was just under $100 cheaper then Aus post

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Adam,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased you found our service cost effective and convenient and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Basil H.
Basil H.Canberra 2600, ACT
  • Verified

Pack and Send is my go-to mover!

published

Freight and postage seem a bit erratic in these crazy times, but Pack and Send are as reliable as ever and have continued to get my parcels to remote parts of the country quickly and safely.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Basil,
Your review means a lot to us and we appreciate your support.
We're so pleased you found our service reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

Other Couriers

Previous
Zoom2u

Zoom2u

4.8
(897)
Dogtainers

Dogtainers

4.7
(721)
Parcelpoint

Parcelpoint

4.4
(3,577)
Jetpets

Jetpets

4.4
(763)
Interparcel

Interparcel

4.1
(2,100)
Big Post

Big Post

4.3
(160)
Smart Send

Smart Send

4.0
(1,422)
Sendle

Sendle

3.9
(10,593)
comGateway

comGateway

4.0
(71)
Transdirect

Transdirect

3.5
(2,728)
MailPlus

MailPlus

4.2
(48)
Next
See all Couriers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.