Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
On time and delivered as per estimated date. ................................
Information supplied for packaging was very helpful. Communication via email for parcel tracking and delivery was accurate and precise. I was able to convey to receiving person same.
Fast efficient service.
Fast service. Package Arrived looking in excellent condition. Not opening until Xmas so can’t vouch for the glass inside yet - but all looks very good !
All dealings with staff proved them to be professional and friendly.
They picked it up and dropped it off just like they are supposed to, no issues at all
Door to door pick up and delivery WA to VIC addresses no issues or delays, it was very easy.
had a 12 kg package sent door to door in 7 days between states.
Fast, friendly and easy to use
Very reasonable price and very efficient shipping. I moved a large item from Brisbane to Sydney and it was there within 2 business days for a much lower cost compared to other providers. I recommend!
Fast Delivery, Reliable and Great Service
First time using Pack & Send. Very easy online ordering process with range of options for collection, drop off points etc, easy online quote estimation process. Fast delivery of our items, and easy tracking system, as well as prompt delivery email notifications. Highly recommend!
DELIVERY IS SO QUICK
By far the least expensive with the BEST service! My package was collected on time and delivered so quickly! Tracking and updates are fantastic!
I will definitely use them every time!
Fast, Reliable and friendly
The Pack and Send service and team were very warm, friendly and helpful. I can not fault this service, my parcel arrived in perfect condition, in the time quoted 5 days, and half the price of Aust. post.
Easy to use and fast, secure service.
I find this service easy to use, fast and secure! I always find the staff helpful and friendly and it is much more cost efficient for large packages than the post office.
Delivery above expectation
Pack & Send Geelong found a way to get a fragile item to Adelaide for us without it getting damaged, and ahead of schedule. They provided the right packing materials to ensure it was protected and straight (it was 4m long). It arrived in one piece, without any sign of damage which was confirmed when we opened the package. Friendly service and reasonably priced made it a 5/5 experience.
Super Quick Pick Up and Delivery
I was sending a mountain bike to regional NSW and it was in a big box. No one else would take a box this big. Pack & Send picked up within 15 minutes of booking and package delivered two days later. Couldn't do better!
The one line booking service was easy to use. My 6 boxes were delivered very quickly from WA to Qld. The cost fro shipping was very reasonable for the distance the boxes traveled. Very Happy.
Excellent service and excellent price
Picked up and delivered on time, in excellent condition but best of all the price, I could not believe how cheap it was in comparison to other carriers. Tracking information was accurate.
As the sender my packages were picked up very quickly, especially at this busy time. The online, do it yourself system, is very efficient and easy to use. I was notified when the parcels were delivered and in the time specified.
The booking process was so easy and the delivery was very quick. The pick up and drop off was literally door to door so no need to line up at post offices. Also as for the price it was just under $100 cheaper then Aus post
Pack and Send is my go-to mover!
Freight and postage seem a bit erratic in these crazy times, but Pack and Send are as reliable as ever and have continued to get my parcels to remote parts of the country quickly and safely.
Questions & Answers
Package must be send from Brisbane to South Africa, which courier service is used in South Africa?
Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia
Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/
Thank you for getting back to me im also wondering if you have any partner in Germany as well
Sorry Alex, no we do not have partners in Germany.
Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks
Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.
Get an answer from our members and PACK & SEND representatives
Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.
Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.
Points of praise for Pack & Send:
- An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
- Fast deliveries were made, with goods arriving either on time or earlier than the required date
- Parcels were commonly reported to have arrived at their destination in good condition
- A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
- The online self-service booking system proved itself to be an easy and straightforward process
- Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post
If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.
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