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PACK & SEND
4.5 from 6,173 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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  • Verified

Repeated failed collection/ customer service staff with bad attitudes

published

No there are so many repeated failed collections, some of the customer service staff have a bad attitude, they tell me to upgrade my delivery to express, it can’t be done as my customer hasn’t paid for express

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Jo D.
Jo D.South East Queensland, QLD
  • 2 reviews
  • Verified

Misleading advertising

published

I paid fthe extra price for the 0-1 days express pickup / delivery as advertised on their website. My package wasn't collected until late in the afternoon and not delivered until 5 days later. When I called customer service about this I was informed they don't offer this service and I need to allow for delays. No apologies for the incorrect information on their booking site or offer of refund for thr extra cost of express delivery. There was definitely no mention of delays etc prior to booking. Will not recommend or use them again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Worst experience with any company, EVER!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
frustrated
frustrated
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Stay Clear. I'm never using Pack and Send Again

published

Stay clear. I will never use Pack and Send again. I sent something Express which took a week to arrive. On the website Express says 1-2 days and "Our priority delivery service for more time dependent deliveries available Australia-wide". I've just been told that there is a small red triangle that I should have clicked on next to the advertised delivery time which would have told me there are delays. I didn't click on the small triangle - and now I have to refund the whole purchase (because it was time sensitive). Call centre has no sympathy because 'it's on the website'. A complaint email hasn't even been answered.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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  • Verified

good price but needs more info

published

great price for delivery and super convenient but It would be better if you provided confirmation of the package being sent, an invoice for delivery and tracking info that actually reflected where the package is.
This caused some issues with Paypal as they require certain documents to release money.

Overall would recommend but better documentation would make the experience better

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Kelly
KellyAdelaide
  • 3 reviews
  • Verified

Avoid at all costs

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Missed Pick up, took 2 phone calls to fix and a angry customer

published

Didn’t pick up and specified day, and took another 3 days to pick up after having to call twice to arrange the re pick up. Not what you expect for a premium postage provider.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Phil
Phil
  • 2 reviews
  • 3 likes
  • Verified

Drop off was painful

published

The Brookvale office had no parking, making it hard to drop off parcels. Took 15 mins to get served. So that wasn’t a great experience. However, packed arrived on time

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the feedback Phil. Our staff are busier than every with the constant need for freight services and we apologise for any inconvenience caused. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

G. Sami
G. Sami
  • 2 reviews
  • 1 like
  • Verified

What you pay online is not the final. Expect to pay more

published

The dimensions taken into account when I was charged extra were larger. It was measure two ways before taking it to pack and send. other companies have never done this

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Jimmy
JimmyCentral West, NSW
  • 3 reviews
  • Verified

Can covid stop being an excuse?!

published

Booking online was easy
Having the parcel picked up was convenient
Transit time were atrocious
Age old excuse of covid effecting shipping times
Was told 3-4 business days for interstate delivery, with COVID adding possibly another 2.
It took 8 business days….

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Jimmy
Jimmy

Thanks for your response. There’s no point discussing this further, just thoroughly disappointed.

PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Understandable that you feel this way Jimmy and we apologise again. Hopefully you will consider our services again in future and give us a 2nd chance.

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Review collected in partnership with PACK & SEND

Taleah Moult
Taleah MoultSydney, NSW
  • Verified

Item lost for over a month, no updates provided and not scanned anywhere.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Marty K
Marty KAdelaide
  • 4 reviews
  • 1 like
  • Verified

Helpful staff but painfully slow delivery

published

Nailsworth staff were helpful to re-arrange delivery location in Perth.
Opted for road freight as goods weren't super urgent, but delivery time was terrible. Dropped off on the 6 Jan. finally arrived 24 Jan. Tracking information was fine, could see daily my parcel hadn't arrived!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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  • Verified

Very late delivery and poor communication

published

Parcel was delivered a week later than estimated delivery and tracking information wasn't being updated. The helpline couldn't give me any information. I didn't get a response to the day before the Parcel was delivered. I won't be using this service again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Melbourne Sender
Melbourne SenderGreater Melbourne (Inner), VIC
  • Verified

Stressful

published

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Melbourne Sender
Melbourne Sender

Thankyou.

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Review collected in partnership with PACK & SEND

Kate
KateSouth East Queensland, QLD
  • Verified

better than Australia Post

published

Booked online which was easy and convenient. Rang my local agent (Mermaid Beach) to check on the pick up and they were quite rude and dismissive, stating that if I had booked online it had nothing to do with them. Quite disappointing, as a first time user I will never recommend that branch to deal with. No one came to collect, so I chased another agent down the street to pick my package up. Wasn't the best start to be honest. Delivery was quick and arrived safely.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Page 1 of 6

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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