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PACK & SEND
4.5 from 5,725 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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christabell
christabellSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Fast, Reliable and friendly

published

The Pack and Send service and team were very warm, friendly and helpful. I can not fault this service, my parcel arrived in perfect condition, in the time quoted 5 days, and half the price of Aust. post.
Highly recommended.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Review collected in partnership with PACK & SEND

  • Verified

Great Service

published

Our parcel was picked up when stated from our residence and delivered interstate to another residence extremely quickly very pleased with the service and in good order without damage - Communication on its progress greatly appreciated.

Incentivised Review No
Sender or ReceiverSender
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
Celeste
Celeste Perth, WA
  • 2 reviews
  • Verified

Easy to use and fast, secure service.

published

I find this service easy to use, fast and secure! I always find the staff helpful and friendly and it is much more cost efficient for large packages than the post office.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

John McGuinness
John McGuinnessSouthwest, VIC

Delivery above expectation

published

Pack & Send Geelong found a way to get a fragile item to Adelaide for us without it getting damaged, and ahead of schedule. They provided the right packing materials to ensure it was protected and straight (it was 4m long). It arrived in one piece, without any sign of damage which was confirmed when we opened the package. Friendly service and reasonably priced made it a 5/5 experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Greg Johnson
Greg JohnsonSydney, NSW
  • Verified

Super Quick Pick Up and Delivery

published

I was sending a mountain bike to regional NSW and it was in a big box. No one else would take a box this big. Pack & Send picked up within 15 minutes of booking and package delivered two days later. Couldn't do better!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Excellent Service

published

The one line booking service was easy to use. My 6 boxes were delivered very quickly from WA to Qld. The cost fro shipping was very reasonable for the distance the boxes traveled. Very Happy.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Excellent service and excellent price

published

Picked up and delivered on time, in excellent condition but best of all the price, I could not believe how cheap it was in comparison to other carriers. Tracking information was accurate.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Elaine,
Thank you so much for your 5 star review and your positive comments.
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Ron
Ron
  • 4 reviews
  • 1 like
  • Verified

A breeze

published

As the sender my packages were picked up very quickly, especially at this busy time. The online, do it yourself system, is very efficient and easy to use. I was notified when the parcels were delivered and in the time specified.

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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0.0
(1,234)
Adam Breust
Adam BreustPerth, WA
  • Verified

Perfect

published

The booking process was so easy and the delivery was very quick. The pick up and drop off was literally door to door so no need to line up at post offices. Also as for the price it was just under $100 cheaper then Aus post

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Adam,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so pleased you found our service cost effective and convenient and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Basil H.
Basil H.Canberra 2600, ACT
  • Verified

Pack and Send is my go-to mover!

published

Freight and postage seem a bit erratic in these crazy times, but Pack and Send are as reliable as ever and have continued to get my parcels to remote parts of the country quickly and safely.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Basil,
Your review means a lot to us and we appreciate your support.
We're so pleased you found our service reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Highly professional service!

published

PACK & SEND Southern Highlands successfully delivered and quickly works of art from Galeria Aniela to our international customers, this time to France. Many thanks PACK & SEND Southern Highlands much appreciated indeed.
Aniela

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Other Couriers

 
 

0.0
(1,234)

Great service, peace of mind.

published

Happy to pass on whatever I need to the team to get it to the right place on time. Items were packed neatly with me present and dispatched in a professional manner.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lawrence,
It's great to hear you're really happy with the service we've provided.
We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Couriers

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Phil Costin
Phil CostinGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

easy process great service

published

Simple and easy. Friendly staff that went out of their way to accommodate an out of the ordinary request. I would have no hesitation in using Pack and send again.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Phil,
It's great to hear you're really happy with the service we've provided.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Derick
Derick
  • 4 reviews
  • 1 like

perfect score

published

Just sent some items from the Gold coast to Sydney. I did an online service and the price was very competitive. Delivery was on time so no complaints at all.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SEND

Hi Derick,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We're so glad to hear you were happy with our service and look forward to helping you again soon.

Margaret
MargaretSydney, NSW
  • 2 reviews
  • Verified

Easy online delivery option

published

It was easy online and a great price. Parcel was picked up from home nsw on time and delivered in a few days to qld. All communications was accurate and helpful.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 1 of 10

Questions & Answers

Maureen
Maureenasked

Package must be send from Brisbane to South Africa, which courier service is used in South Africa?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Maureen, Thanks for your question. This will depend on what you are sending, the destination address, the weight, size and the service selected. To get the information you require, please contact the PACK & SEND service centre closest to where you are sending from in Brisbane. The team there will be able to help you. https://www.packsend.com.au/service-centres/

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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