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PACK & SEND
4.5 from 6,156 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Nik
NikGreater Melbourne (Inner), VIC

Very helpful and perfect communication

published

Sender. Package was delivered safely to the international address and staff being very helpful and prompt with their information provided to me in regards to the status of my package

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

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Excellent Staff and Service

published

The staff at Midland Pack and Send were very helpful throughout the whole process. My parcel had some issues with customs in India, but the team at Midland Pack and Send were very co-operative, their communication was great as they were in constant contact with me, DHL and India customs and were regularly updating me if anything was required or if any outcome was made. I would highly recommend them to anyone planning to send parcels overseas.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" personalised service and it is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

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  • Verified

Very good service!

published

Update info given to us all the way through till goods received. Pick up and drop off were closed enough to set time. Happy to use this service again next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Lee. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it.

published

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it. My concerns weren’t addressed in an email or responded to. Disappointing because I have used them before

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Chris
Chris
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Review collected in partnership with PACK & SEND

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Tina Reardon
Tina ReardonGreater Melbourne (Inner), VIC
  • Verified

The fastest courier in times of covid.

published

Yes, the time I was told it would.
The tracking is good.
I have used three couriers now and this is by far the best each time. I will stick with these guys during covid. After covid I don't know because they are a little more expensive. Interstate is so much cheaper than sending in the same state too which is disappointing.
Usually they make good time. This one attached was one day late but I have had up to 10 days late with other couriers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Tina,
We really appreciate the great feedback you have given us and value your honest recommendations.
It's great to hear you're really happy with the service we've provided.

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Review collected in partnership with PACK & SEND

Melbourne Sender
Melbourne SenderGreater Melbourne (Inner), VIC
  • Verified

Stressful

published

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Melbourne Sender
Melbourne Sender

Thankyou.

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Review collected in partnership with PACK & SEND

Kenneth Goodhew
Kenneth GoodhewIllawarra, NSW
  • 5 reviews
  • 2 likes
  • Verified

fast but tracking needs to improve

published

Delivery was fast and economical, but tracking was sadly lacking, showing parcel was still in departure depot for a number of days, until i received a message saying "parcel delivered"
Needed to accurately track parcel to ensure someone was home to receive it and sign for it !
also paid extra for signature on delivery but package was left on doorstep without a signature.
Realise xmas is a very busy time so that the small delay in delivery that occurred is acceptable.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kenneth,
Thank you so much for your 5 star review and your positive comments.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Kenneth Goodhew
Kenneth Goodhew

did not exceed my expectations regarding tracking

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Review collected in partnership with PACK & SEND

Mary Cribb
Mary CribbSydney Surrounds, NSW
  • Verified

Great experience

published

My parcels were picked up as scheduled. However, only one parcel was delivered and after a worrying night and a couple of phone calls the second parcel was delivered. The two people I contacted were very helpful especially the team member I spoke to on the phone.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Mary,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Andy
Andy
  • 2 reviews
  • Verified

While couriers please charged 45 dollars, pack and send quote using the same service (couriersplease) was over $100…

published

While couriers please charged 45 dollars, pack and send quote using the same service was over $100…terrible overpriced service, slow and rude over the phone.
I would use any other company but these guys belong to a circus

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Jodie Levey
Jodie LeveySouth East Queensland, QLD
  • Verified

Beyond poor handling/damaged goods/no responsibility taken

published

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Charmaine
CharmainePerth, WA

Great service, efficient communication, highly recommended!

published

Excellent customer support from beginning to end. Che found a cost effective solution to send documents interstate. Che and Amber were attentive and went the extra mile at every stage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Charmaine,
On behalf us Pack & Send I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

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Brett Andersen
Brett AndersenSouth East Queensland, QLD
  • Verified

Pretty poor service

published

Did the full online registration of package and payment, printed off labels, did all the paperwork and package was due to be collected between Midday & 5pm, and was never collected. And still not collectyed the whole next day. Had to end up dropping it to a depot, who seemed to not want to have a lot to do with it, as it was for "Startrack" but eventually said I could leave it for them to collect. First time I've used this service - Not a glowing endorsement for service here.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

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Andrew Raymond
Andrew RaymondSydney, NSW
  • Verified

Zero Stars

published

Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Not happy.
Please come back to me on this issue. Thanks - Andrew

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Sorry to hear about this, Andrew. We do apologise for what has happened. In order to investigate further, we do need your tracking number. Please DM us wit this information and we can look into the matter for you.

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Review collected in partnership with PACK & SEND

Fern
Fern
  • 2 reviews
  • 1 like
  • Verified

Don't use the online self service

published

The package wasn't picked up on the day it was supposed to. When I took my package into the office in Southport, the person there told me that the online service is nothing to do with pack and send and that it is just a platform to offer customers a discount, and then went on to tell me that because I chose a discounted rate, I shouldn't have expected the service to be reliable.

After the package was finally collected, it was delivered in a timely manner by Couriers Please. I should have booked directly with them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

NNB
NNB
  • 2 reviews
  • Verified

Helpful staff

published

Delayed but just a sign of the times. Helpfully staff at depot. Arrived with no damage. Thanks
Will use again. Very econical rates and good value.
Tracking help advised of the delay.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi NNB,
Your review means a lot to us and we appreciate your support. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

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Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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